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Market Research Report

APEJ UC and Enterprise x.0 Survey, 2009: Recovery Prompts Firms to Embrace UC and Collaboration on Their Own Terms

Published by IDC
Published March, 2010 Product code 116118
Content info Pages: 183
Price
US $ 10000 PDF by E-mail (Single user license)


APEJ UC and Enterprise x.0 Survey, 2009: Recovery Prompts Firms to Embrace UC and Collaboration on Their Own Terms published by IDC in March, 2010. This report consists of Pages: 183 and the price starts from US $ 10000.

Introduction

Abstract

This IDC study presents the findings of the Asia/Pacific (Excluding Japan) or APEJ Unified Communications (UC) and Enterprise x.0 Survey, 2009, which was conducted in 11 countries in the region — Australia, the People' s Republic of China (PRC), Hong Kong, India, Indonesia, South Korea, Malaysia, the Philippines, Singapore, Taiwan, and Thailand. The survey was conducted to understand enterprises' use of UC, collaboration, enterprise mobility, and enterprise telephony equipment and applications.

"IDC' s APEJ UC and Enterprise x.0 Survey, 2009 shows that enterprises in the region are cautiously optimistic about embracing UC in the coming year. The quantum of enthusiasm toward UC and collaboration varies across different countries. The findings show that APEJ enterprises that have been most severely impacted by the global economic crisis are more likely to rely on UC to drive scale of operation and efficiency. After the economic crisis, enterprises will be willing to invest in UC if the solutions leverage past investments and rationalize their current total costs of ownership (TCOs) and business communication application and system footprints," says Shalini Verma, research manager, Communications Research, IDC Asia/Pacific.

Table of Contents

  • IDC Opinion
  • In This Study
    • Methodology
      • Survey Instrument
      • Fieldwork
    • Sampling Unit
      • Sample Geographies
      • Confidence Level
        • What the 95% Level Means
        • How Confidence Intervals Vary
      • Data Information
    • Definitions
      • Financial Services
      • Manufacturing, Construction, and Resources
      • Distribution and Services
      • Infrastructure Services
      • Public Services
    • Executive Summary
  • Situation Overview
    • Asia/Pacific (Excluding Japan) Organizational Site Distribution
    • IT Decision Makers
    • Effects of the Global Economic Crisis on Asia/Pacific (Excluding Japan) Enterprises
    • Mobility
      • Telecommuting
        • Recent Implementation of Telecommuting
        • Telecommuting Tools for Employees
        • Rational Behind Companies' Recent Telecommuting Implementation
      • Mobile Device Management Usage
      • WLAN Usage
      • Managed Mobility Adoption
        • Managed Mobility SP Engagement Plans
        • Drivers for Engaging a Managed Mobility SP
        • Managed Mobility Service Preferences
        • Mobile Application Adoption
    • Communication Devices/Endpoints
    • Enterprise Telephony Adoption
    • Unified Communications
      • Unified Communications Adoption
      • Unified Communications Application and Feature Adoption
      • Preferred Unified Communications Deployment Models
      • Relevance of Unified Communications Devices
      • Unified Communications Adoption Drivers
      • Benefits from Unified Communications Usage
      • Unified Communications Supplier Preferences
      • Unified Communications Pricing Model Preferences
      • Unified Communications ROIs
      • Unified Communications Purchasing Criteria
    • Visual Collaboration
      • Rationale Behind Visual Collaboration
      • ROI Expectations from Visual Collaboration
      • Visual Collaboration Solution Adoption
    • Enterprise 2.0 Usage Trends
      • Enterprise 2.0 Adoption
      • Rationale Behind Enterprise 2.0 Solution Adoption
      • Preferred Enterprise 2.0 Supplier
    • Customer Interaction
      • Contact Center Model Adoption
      • Contact Center Capability Adoption
      • Session Initialization Protocol Adoption for Contact Centers
  • Future Outlook
  • Essential Guidance
  • Learn More
    • Related Research
    • Synopsis
  • Table: Asia/Pacific (Excluding Japan) Completed Surveys by Country, 2009
  • Table: Asia/Pacific (Excluding Japan) Confidence Intervals at the 95% Confidence Level by Country, 2009
  • Table: Asia/Pacific (Excluding Japan) Sample Sizes by Country, 2009
  • Table: Asia/Pacific (Excluding Japan) Sample Sizes by Industry, 2009
  • Table: Asia/Pacific (Excluding Japan) Number of Respondents by Industry, 2009
  • Table: Asia/Pacific (Excluding Japan) Number of Respondents by Company Size, 2009
  • Table: Asia/Pacific (Excluding Japan) Mobile Application Adoption by Enterprise Cluster, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Mobile Application Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Mobile Application Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Communication Device/Endpoint Adoption by Enterprise Cluster, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Communication Device/Endpoint Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Communication Device/Endpoint Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Enterprise Telephony Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Enterprise Telephony Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Unified Communications Feature Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Unified Communications Feature Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Unified Communications Application Deployment Model Preferences by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Unified Communications Application Deployment Model Preferences by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Enterprise 2.0 Solution Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Enterprise 2.0 Solution Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Contact Center Model Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Contact Center Model Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Contact Center Capability Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Contact Center Capability Adoption by Company Size, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Contact-Center-Related Session Initialization Protocol Adoption by Country, 2009 (% of Respondents)
  • Table: Asia/Pacific (Excluding Japan) Contact-Center-Related Session Initialization Protocol Adoption by Company Size, 2009 (% of Respondents)
  • Figure: Asia/Pacific (Excluding Japan) Organizational Site Distribution by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Primary IT Decision Makers by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise Changes Due to the Global Economic Crisis by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise Changes Due to the Global Economic Crisis by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Business Outlook by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Business Outlook by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies That Allow Telecommuting by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies That Allow Telecommuting by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies That Allow Telecommuting by Company Size, 2008
  • Figure: Asia/Pacific (Excluding Japan) Companies That Recently Allowed Telecommuting by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies That Recently Allowed Telecommuting by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies That Recently Allowed Telecommuting by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Telecommuting Devices Companies Used by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Telecommuting Devices Companies Used by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Telecommuting Devices Companies Used by Company Size, 2008
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Allowing Telecommuting by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Allowing Telecommuting by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise Mobile Device Management Feature Use by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise Mobile Device Management Feature Use by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise WLAN Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise WLAN Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons Why Companies Considered Managed Mobility SP by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons Why Companies Considered Managed Mobility SP by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons Why Companies Considered Managed Mobility SP by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies' Current Unified Communications Deployment Models by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies' Current Unified Communications Deployment Models by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies' Unified Communications Deployment Model Preferences by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Companies' Unified Communications Deployment Model Preferences by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Importance of Unified Communications Devices by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Importance of Unified Communications Devices by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Unified Communications Adoption by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Unified Communications Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Unified Communications Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top Unified Communications Benefits by Enterprise Cluster, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top Unified Communications Benefits by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top Unified Communications Benefits by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Preferred Unified Communications Suppliers by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Preferred Unified Communications Suppliers by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Pricing Model Preferences by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Pricing Model Preferences by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications ROI Preferences by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications ROI Preferences by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Payback Period Expectations by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Payback Period Expectations by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Annual Unified Communications Expected Savings by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Annual Unified Communications Expected Savings by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Purchasing Criteria by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Unified Communications Purchasing Criteria by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Telepresence Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Telepresence Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Videoconferencing Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Videoconferencing by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Integrated Desktop Videoconferencing Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Rationale for Integrated Desktop Videoconferencing Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Telepresence and Videoconferencing ROI Expectations by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Telepresence and Videoconferencing ROI Expectations by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Videoconferencing Solution Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Videoconferencing Solution Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Enterprise 2.0 Solution Adoption by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Enterprise 2.0 Solution Adoption by Company Size, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise 2.0 Supplier Preferences by Country, 2009
  • Figure: Asia/Pacific (Excluding Japan) Enterprise 2.0 Supplier Preferences by Company Size, 2009
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