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Worldwide and U.S. Hardware Support and Deployment Services 2013-2017 Forecast: Support on the Slow Growth Path

  • Published:
  • 24 Pages
  • IDC

This IDC study is a multidimensional market sizing and forecast document for hardware support and deployment services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information are provided by region and include support service for servers, networking equipment, client devices, storage, and peripherals.

Because of the slow-moving nature of the hardware support and deployment services market and the dependence on the installed base of equipment (generally 4+ years of production useful life), an increase or decrease in IT spending does little to swing the entire size of the maintenance market. "The support services market is not prone to dramatic market swings," said Rob Brothers, research director, Software and Hardware Support Services. "Looking at a five-year minimum asset life cycle and the dollar value of those maintenance contracts is what vendors and TPMs should focus on. Doing everything to keep those assets under 'your' contract will go a long way when looking at the long-term customer relationship."

Table of Contents


IDC Opinion


In This Study


  • Methodology

  • Executive Summary

Situation Overview

  • Key Buyer Trends

  • Key Vendor Trends

Future Outlook

  • Forecast and Assumptions

    • Assumptions

    • Worldwide Forecast Summary

    • U.S. Forecast Summary

  • Market Context

Essential Guidance

  • Actions to Consider

    • Vendors/Original Equipment Manufacturers

    • Third-Party Maintainers

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  • Related Research

  • Methodology

    • Historical Market Values and Exchange Rates

  • Synopsis

Table: Top 3 Assumptions for the Worldwide and U.S. Hardware Support and Deployment Services Market, 2013-2017

Table: Key Forecast Assumptions for the Worldwide and U.S. Hardware Support and Deployment Services Market, 2013-2017


Table: Worldwide Hardware Support and Deployment Services Spending by Region, 2012-2017 ($M)


Table: Worldwide Hardware Support and Deployment Services Spending by Service Type, 2012-2017 ($M)


Table: Worldwide Hardware Support and Deployment Services Spending by Product Segment, 2012-2017 ($M)


Table: U.S. Hardware Support and Deployment Services Spending by Service Type, 2012-2017 ($M)


Table: U.S. Hardware Support and Deployment Services Spending by Product Segment, 2012-2017 ($M)


Table: Worldwide Hardware Support and Deployment Services Spending, 2008-2017: Comparison of August 2012 and June 2013 Forecasts ($M)


Table: Exchange Rates, 2003-2012 (%)


Figure: Worldwide Hardware Support and Deployment Services Spending by Region, 2012-2017


Figure: Worldwide Hardware Support and Deployment Services Spending by Service Type, 2012-2017


Figure: Worldwide Hardware Support and Deployment Services Spending Share by Product Segment, 2012 and 2017


Figure: U.S. Hardware Support and Deployment Services Spending by Service Type, 2012-2017


Figure: U.S. Hardware Support and Deployment Services Spending Share by Product Segment, 2012 and 2017


Figure: Worldwide Hardware Support and Deployment Services Spending, 2008-2017: Comparison of August 2012 and June 2013 Forecasts


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