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Worldwide and U.S. Hardware Support and Deployment Services 2014-2018 Forecast

  • Published:
  • 22 Pages
  • IDC

This IDC study is a multidimensional market sizing and forecast document for hardware support and deployment services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information are provided by region and include support service for servers, networking equipment, client devices, storage, and peripherals. Because of the slow-moving nature of the hardware support and deployment services market and the dependence on the installed base of equipment (generally 4+ years of production useful life) plus new product being sold in to the market, an increase or decrease in IT spending does little to swing the entire size of the maintenance market.

"The support services market is not prone to dramatic market swings," said Rob Brothers, research director, Software and Hardware Support Services. "Looking at a five-year minimum asset life cycle and the dollar value of those maintenance contracts is what service providers should focus on. Doing everything to keep those assets under 'your' contract will go a long way when looking at the long-term customer relationship."

Table of Contents

IDC Opinion

In This Study

  • Methodology

Situation Overview

Future Outlook

  • Forecast and Assumptions
    • Worldwide Forecast Summary
    • U.S. Forecast Summary
  • Market Context

Essential Guidance

  • Actions to Consider

Learn More

  • Related Research
  • Methodology
    • Historical Market Values and Exchange Rates
  • Synopsis

List of Tables

  • Table: Top 3 Assumptions for the Worldwide and U.S. Hardware Support and Deployment Services Market, 2014-2018
  • Table: Key Forecast Assumptions for the Worldwide and U.S. Hardware Support and Deployment Services Market, 2014-2018
  • Table: Worldwide Hardware Support and Deployment Services Spending by Region, 2013-2018 ($M)
  • Table: Worldwide Hardware Support and Deployment Services Spending by Service Type, 2013-2018 ($M)
  • Table: Worldwide Hardware Support and Deployment Services Spending by Product Segment, 2013-2018 ($M)
  • Table: U.S. Hardware Support and Deployment Services Spending by Service Type, 2013-2018 ($M)
  • Table: U.S. Hardware Support and Deployment Services Spending by Product Segment, 2013-2018 ($M)
  • Table: Worldwide Hardware Support and Deployment Services Spending, 2009-2018: Comparison of June 2013 and October 2014 Forecasts ($M)
  • Table: Exchange Rates, 2006-2013 (%)

List of Figures

  • Figure: Worldwide Hardware Support and Deployment Services Spending by Region, 2013-2018
  • Figure: Worldwide Hardware Support and Deployment Services Spending by Service Type, 2013-2018
  • Figure: Worldwide Hardware Support and Deployment Services Spending Share by Product Segment, 2013 and 2018
  • Figure: U.S. Hardware Support and Deployment Services Spending by Service Type, 2013-2018
  • Figure: U.S. Hardware Support and Deployment Services Spending Share by Product Segment, 2013 and 2018 ($M)
  • Figure: Worldwide Hardware Support and Deployment Services Spending, 2009-2018: Comparison of June 2013 and October 2014 Forecasts
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