This IDC study is a multidimensional market sizing and forecast document for hardware support and deployment services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information are provided by region and include support service for servers, networking equipment, client devices, storage, and peripherals.
Because of the slow-moving nature of the hardware support and deployment services market and the dependence on the installed base of equipment (generally 4+ years of production useful life), an increase or decrease in IT spending does little to swing the entire size of the maintenance market. "The support services market is not prone to dramatic market swings," said Rob Brothers, research director, Software and Hardware Support Services. "Looking at a five-year minimum asset life cycle and the dollar value of those maintenance contracts is what vendors and TPMs should focus on. Doing everything to keep those assets under 'your' contract will go a long way when looking at the long-term customer relationship."