• Japanese
  • Korean
  • Chinese
Cover Image

IDC's Worldwide Unified Communications and Collaboration Ecosystem Taxonomy, 2014

  • Published:
  • 22 Pages
  • IDC

This IDC study updates IDC's worldwide unified communications and collaboration research map to provide market definitions and a framework that IDC will use to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving UC&C market and introduces some discussion around new terminology, products, and solutions such as media tablets, collaboration, mobility, enterprise social networks, and hosted and cloud-based UC/UCaaS.

"We are seeing more companies making plans for UC&C deployments," states Rich Costello, senior research analyst, Unified Communications and Enterprise Networking Infrastructure. "Technologies such as video, collaboration, mobility, and enterprise social networks are increasingly being integrated with business processes and business applications, contact centers, IP telephony platforms, and UC&C portfolios. These should all help drive the market as businesses enhance their networks and communications platforms to support new technologies and applications."

Table of Contents

IDC Opinion

In This Study

  • Methodology
  • Definitions

Situation Overview

  • Enterprise Voice Connections: CPE/Hosted UC/UCaaS
    • IP PBX System
    • IP PBX Line/Seat or User License
    • IP Telephone
    • Business VoIP Services
    • UC&C Services: Managed UC, Hosted UC, or Cloud-Based UC/UCaaS
      • Multitenant Hosted UC or Cloud-Based UC/UCaaS
      • Dedicated Hosted UC
      • Managed UC Services
  • Collaborative Applications
    • Conferencing Applications
      • Instant Communications Applications
      • Web Conferencing Applications
    • Email Applications
    • Enterprise Social Networks
    • Videoconferencing/Telepresence Equipment and Cloud Services
  • Mobile UC/FMC
  • CEBP and Business Application Integrations
  • CRM and Contact Center Applications
    • Contact Center
    • Customer Service
  • UC&C Life-Cycle Services
    • UC&C Consulting and Integration Services
      • UC&C Consulting Service Activities
      • UC&C Integration Service Activities
    • UC&C Support and Maintenance Services

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: IDC's Unified Communications and Collaboration Ecosystem Taxonomy Examples, 2014

List of Figures

  • Figure: IDC's Unified Communications and Collaboration Ecosystem Taxonomy, 2014
Show More
RELATED REPORTS
* Latin American Unified Communications and Collaboration Vendors and Partners Survey
  • Published:
  • Apr 04, 2014
  • USD 1500
  • 49 Pages

* Oilfield Communications Market [Upstream and Midstream Communications, Unified Communications, M2M Communications, Video Conferencing, WiMax, VSAT, Onshore and Offshore Communications] - Worldwide Market Forecast and Analysis (2014 - 2019)
  • Published:
  • Mar 18, 2014
  • USD 4650
  • 197 Pages

* Western Europe Vertical Markets IT Solutions Investment Plans, 2014: Unified Communications and Business Intelligence/Analytics Driving New Solutions Demand - An IDC Survey
  • Published:
  • Mar 05, 2014
  • USD 5500
  • 36 Pages

* Japan Unified Communications and Collaboration 2014 Top 10 Predictions
  • Published:
  • Feb 28, 2014
  • USD 3500
  • 13 Pages

* Things to Consider before Offering Unified Communications as a Service (UCaaS) in Latin America
  • Published:
  • Feb 17, 2014
  • USD 1500
  • 32 Pages

* Unified Communications and Collaboration (UC&C) in the Cloud in Latin America
  • Published:
  • Feb 13, 2014
  • USD 2500
  • 55 Pages

* Japan Unified Communications and Collaboration System 2013---2017 Forecast Update and 1H13 Analysis
  • Published:
  • Dec 20, 2013
  • USD 2500
  • 23 Pages

* Hosted Unified Communications (UC) Market in India-Fiscal Year 2013
  • Published:
  • Dec 10, 2013
  • USD 1500
  • 41 Pages

* Worldwide Unified Communications and Collaboration 2013---2017 Forecast
  • Published:
  • Dec 09, 2013
  • USD 4500
  • 45 Pages

* Worldwide Mobile Unified Communications and Collaboration (UC&C) 2013---2017 Forecast and Analysis
  • Published:
  • Dec 03, 2013
  • USD 4500
  • 24 Pages

Browse more UC Market Research Reports

Pricing
Get Notified
Email me when related reports are published