This IDC study updates IDC's worldwide unified communications and collaboration research map to provide market definitions and a framework that IDC will use to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving UC&C market and introduces some discussion around new terminology, products, and solutions such as media tablets, collaboration, mobility, enterprise social networks, and hosted and cloud-based UC/UCaaS.
"We are seeing more companies making plans for UC&C deployments," states Rich Costello, senior research analyst, Unified Communications and Enterprise Networking Infrastructure. "Technologies such as video, collaboration, mobility, and enterprise social networks are increasingly being integrated with business processes and business applications, contact centers, IP telephony platforms, and UC&C portfolios. These should all help drive the market as businesses enhance their networks and communications platforms to support new technologies and applications."