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IDC's Worldwide Unified Communications and Collaboration Ecosystem Taxonomy, 2014

  • Published:
  • 22 Pages
  • IDC

This IDC study updates IDC's worldwide unified communications and collaboration research map to provide market definitions and a framework that IDC will use to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving UC&C market and introduces some discussion around new terminology, products, and solutions such as media tablets, collaboration, mobility, enterprise social networks, and hosted and cloud-based UC/UCaaS.

"We are seeing more companies making plans for UC&C deployments," states Rich Costello, senior research analyst, Unified Communications and Enterprise Networking Infrastructure. "Technologies such as video, collaboration, mobility, and enterprise social networks are increasingly being integrated with business processes and business applications, contact centers, IP telephony platforms, and UC&C portfolios. These should all help drive the market as businesses enhance their networks and communications platforms to support new technologies and applications."

Table of Contents

IDC Opinion

In This Study

  • Methodology
  • Definitions

Situation Overview

  • Enterprise Voice Connections: CPE/Hosted UC/UCaaS
    • IP PBX System
    • IP PBX Line/Seat or User License
    • IP Telephone
    • Business VoIP Services
    • UC&C Services: Managed UC, Hosted UC, or Cloud-Based UC/UCaaS
      • Multitenant Hosted UC or Cloud-Based UC/UCaaS
      • Dedicated Hosted UC
      • Managed UC Services
  • Collaborative Applications
    • Conferencing Applications
      • Instant Communications Applications
      • Web Conferencing Applications
    • Email Applications
    • Enterprise Social Networks
    • Videoconferencing/Telepresence Equipment and Cloud Services
  • Mobile UC/FMC
  • CEBP and Business Application Integrations
  • CRM and Contact Center Applications
    • Contact Center
    • Customer Service
  • UC&C Life-Cycle Services
    • UC&C Consulting and Integration Services
      • UC&C Consulting Service Activities
      • UC&C Integration Service Activities
    • UC&C Support and Maintenance Services

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: IDC's Unified Communications and Collaboration Ecosystem Taxonomy Examples, 2014

List of Figures

  • Figure: IDC's Unified Communications and Collaboration Ecosystem Taxonomy, 2014
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