This IDC study provides our 2013 top 10 predictions for the worldwide unified communications and collaboration (UC&C) market. It discusses some up-and-coming areas of importance to the market including new features, integrations, and applications for contact centers; social enterprise integrations with collaborative solutions; the increasing role of service providers in UC&C; and the changing delivery model for UC&C support services.
"IDC's 2013 top 10 UC&C predictions research provides insight into some of the more pertinent UC technologies and applications that vendors, providers, and end users are considering today. Some of these predictions are about more nascent technologies, such as UCaaS, WebRTC, and video analytics, while others are a bit more established in the market, such as video, mobile, and social. But the overriding desire here is to give our clients a better sense of short-term technology happenings in the UC&C market, and possibly beyond." - Rich Costello, senior research analyst, Worldwide UC&C and Enterprise Communications Infrastructure.
Table of Contents
Table of Contents
Predictions
In This Study
Situation Overview
Future Outlook
1. The UC&C Competitive Landscape Will Heat Up in 2013
2. UC&C Technologies and Applications Will Boost the Need for Enterprise Network Transformation in 2013
3. Adoption of Hosted/Cloud-Based UC Will Grow in 2013
4. The Worldwide Enterprise Videoconferencing Market Will Rebound in 2013
5. There Will Be Growing Interest in the Web Browser as a Client for Real-Time Video Communications
6. Mobile Clients Will Enable a True UC&C Experience
7. The Delivery of Support Services Will Converge Around the Key Themes of Social Business, Mobility, Cloud, and Big Data
8. Video Search and Analytics Functions Will Start to Emerge in 2013
9. Implementations of New Features, Integrations, and Applications for Contact Centers Will Grow in 2013
10. Sharing/Collaboration Among Global Knowledge Workers Will Include More Social Enterprise Integrations
Essential Guidance
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Related Research
Synopsis
Worldwide Unified Communications and Collaboration 2013 Top 10 Predictions published by IDC in February 8, 2013. This report consists of Pages: 12 and the price starts from US $ 3500.
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