• Korean
  • Chinese
Cover Image

Japan Unified Communications Enterprise User Survey 2012

  • Published:
  • 59 Pages
  • IDC

In this IDC study (a translation of the Japanese document), we analyze the usage trends of VoIP and unified communications systems and services among enterprise users based on the results of the 2012 Enterprise Networking Equipment User Survey conducted in August 2012. The usage trends of VoIP systems and services show distinct characteristics across company size and industry segments. The implementation rates and level of interest in implementing unified applications vary with the applications type.

"In 1H12, voice infrastructure systems performed well, due to strong replacement needs from enterprises. In the long term, however, continued robust growth cannot be expected. It will be important for vendors and sales channels to market voice infrastructure efficiently based on the characteristics of their target company size and industry segment, promote applications with video and mobile as the keywords, and prepare for a switch to unified communications and collaboration as a service," says Takashi Manabe, group manager, Software & Security, IDC Japan.

Table of Contents

IDC Opinion

In This Study

  • Survey Objective

  • Methodology

  • Profile of Survey Respondents

    • Attributes of Respondent Companies

      • Company Size

      • Industry Classification

      • Industry and Company Size

    • Attributes of Respondents

      • Roles of Respondents in Relation to Internal Networks

      • Familiarity with Internal Networks

    Executive Summary

Situation Overview

  • Use of VoIP Systems and Services among Enterprise Users in Japan

    • Implementation of VoIP Systems and Services (Main and Small Offices)

    • Implementation Rates of VoIP Systems and Services (by Company Size)

    • Implementation of VoIP Systems and Services (by Industry)

    • Expectations on VoIP Systems and Services and Satisfaction Levels

  • Implementation Methods Used by Enterprise VoIP Users

    • VoIP System and Service Vendors

    • VoIP Systems and Service Vendors (by Company Size and Industry)

    • Reasons for Choosing VoIP Systems and Services

    • Reasons for Choosing VoIP Systems and Services

    • Plans to Implement or Replace VoIP Systems and Services

    • Plans for VoIP System and Service Implementation or Replacement (by Company Size)

    • Plans for VoIP System and Service Implementation or Replacement (by Industry)

    • Plans for VoIP System and Service Implementation and Expansion

    • Benefits Expected from VoIP System and Service Usage

    • Factors Emphasized When Implementing or Replacing VoIP Systems and Services

  • Unified Applications Usage Trends

    • Implementation Rates of Unified Applications or Functions

    • Dissatisfaction with Unified Applications or Functions (Post Implementation)

    • Unified Applications Implementation Plans

    • Reasons for Not Implementing Unified Applications or Functions

    • Phone System and Unified Communications Issues

Future Outlook

Essential Guidance


Learn More


  • Related Research

  • Synopsis

List of Tables:

Table: Attributes of Respondent Companies: by Industry and Company Size (%)

Table: VoIP System and Service Usage, 2012: Company Size (Main Offices) (%)

Table: VoIP System and Service Usage, 2012: by Industry (Main Offices) (%)

Table: Expectations on VoIP Systems and Services Before Implementation, 2012 (%)

Table: Satisfaction with VoIP Systems and Services After Implementation, 2012 (%)

Table: VoIP System and Service Vendors, 2012: by Company Size (%)

Table: VoIP System and Service Vendors, 2012: by Industry (%)

Table: VoIP System and Service Implementation or Replacement Plans, 2012: by Company Size (%)

Table: VoIP System and Service Implementation or Replacement Plans, 2012: by Industry (%)

Table: Use of Unified Applications or Functions, 2012 (%)

Table: Plans to Implement Unified Applications or Functions, 2012 (%)

Table: Phone Systems and Unified Communications Issues, 2012 (%)

List of Figures:

Figure: Attributes of Respondent Companies: Distribution by Company Size

Figure: Attributes of Respondent Companies: Distribution by Industry

Figure: Roles of Respondents in Relation to Voice Systems

Figure: Familiarity with Internal Voice and Unified Applications

Figure: VoIP System and Service Usage, 2012: Main Offices and Small Offices

Figure: Expectations on VoIP Systems and Services before Implementation, 2012

Figure: Satisfaction with VoIP Systems and Services after Implementation, 2012

Figure: Comparison of Expectation Levels before and Satisfaction Levels after Implementing VoIP Systems and Services, 2012

Figure: Comparison of Expectation Levels before and Satisfaction Levels after Implementing VoIP Systems and Services, 2012

Figure: VoIP System and Service Vendors Used, 2011 and 2012

Figure: VoIP System and Service Vendors, 2012: by Company Size

Figure: VoIP System and Service Vendors, 2012: by Industry

Figure: Reasons for Choosing VoIP System and Service Vendors, 2012

Figure: Reasons for Choosing VoIP Systems and Services, 2012

Figure: VoIP System/Service Implementation/Replacement Plans, 2012

Figure: VoIP System and Service Implementation or Replacement Plans, 2012: by Company Size

Figure: VoIP System and Service Implementation/Replacement Plans, 2012: by Industry

Figure: VoIP System and Service Implementation and Expansion Plans, 2012

Figure: Benefits Expected during VoIP System and Service Implementation, 2012

Figure: Benefits Expected during VoIP System and Service Implementation, 2012

Figure: Use of Unified Applications or Functions, 2012

Figure: Dissatisfaction with Unified Applications or Functions, 2012

Figure: Plans to Implement Unified Applications or Functions, 2012

Figure: Reasons for Not Implementing Unified Applications or Functions, 2012

Figure: Enterprise Phone Systems and Unified Communications Issues, 2012

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