In this IDC study (a translation of the Japanese document IDC #J13380101), we analyze the usage trends of VoIP and unified communications systems and services among enterprise users based on the results of the 2012 Enterprise Networking Equipment User Survey conducted in August 2012. The usage trends of VoIP systems and services show distinct characteristics across company size and industry segments. The implementation rates and level of interest in implementing unified applications vary with the applications type.
"In 1H12, voice infrastructure systems performed well, due to strong replacement needs from enterprises. In the long term, however, continued robust growth cannot be expected. It will be important for vendors and sales channels to market voice infrastructure efficiently based on the characteristics of their target company size and industry segment, promote applications with video and mobile as the keywords, and prepare for a switch to unified communications and collaboration as a service," says Takashi Manabe, group manager, Software & Security, IDC Japan.
Table of Contents
Table of Contents
IDC Opinion
In This Study
Survey Objective
Methodology
Profile of Survey Respondents
Attributes of Respondent Companies
Company Size
Industry Classification
Industry and Company Size
Attributes of Respondents
Roles of Respondents in Relation to Internal Networks
Familiarity with Internal Networks
Executive Summary
Situation Overview
Use of VoIP Systems and Services among Enterprise Users in Japan
Implementation of VoIP Systems and Services (Main and Small Offices)
Implementation Rates of VoIP Systems and Services (by Company Size)
Implementation of VoIP Systems and Services (by Industry)
Expectations on VoIP Systems and Services and Satisfaction Levels
Implementation Methods Used by Enterprise VoIP Users
VoIP System and Service Vendors
VoIP Systems and Service Vendors (by Company Size and Industry)
Reasons for Choosing VoIP Systems and Services
Reasons for Choosing VoIP Systems and Services
Plans to Implement or Replace VoIP Systems and Services
Plans for VoIP System and Service Implementation or Replacement (by Company Size)
Plans for VoIP System and Service Implementation or Replacement (by Industry)
Plans for VoIP System and Service Implementation and Expansion
Benefits Expected from VoIP System and Service Usage
Factors Emphasized When Implementing or Replacing VoIP Systems and Services
Unified Applications Usage Trends
Implementation Rates of Unified Applications or Functions
Dissatisfaction with Unified Applications or Functions (Post Implementation)
Unified Applications Implementation Plans
Reasons for Not Implementing Unified Applications or Functions
Phone System and Unified Communications Issues
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Attributes of Respondent Companies: by Industry and Company Size (%)
Table: VoIP System and Service Usage, 2012: Company Size (Main Offices) (%)
Table: VoIP System and Service Usage, 2012: by Industry (Main Offices) (%)
Table: Expectations on VoIP Systems and Services Before Implementation, 2012 (%)
Table: Satisfaction with VoIP Systems and Services After Implementation, 2012 (%)
Table: VoIP System and Service Vendors, 2012: by Company Size (%)
Table: VoIP System and Service Vendors, 2012: by Industry (%)
Table: VoIP System and Service Implementation or Replacement Plans, 2012: by Company Size (%)
Table: VoIP System and Service Implementation or Replacement Plans, 2012: by Industry (%)
Table: Use of Unified Applications or Functions, 2012 (%)
Table: Plans to Implement Unified Applications or Functions, 2012 (%)
Table: Phone Systems and Unified Communications Issues, 2012 (%)
Figure: Attributes of Respondent Companies: Distribution by Company Size
Figure: Attributes of Respondent Companies: Distribution by Industry
Figure: Roles of Respondents in Relation to Voice Systems
Figure: Familiarity with Internal Voice and Unified Applications
Figure: VoIP System and Service Usage, 2012: Main Offices and Small Offices
Figure: Expectations on VoIP Systems and Services before Implementation, 2012
Figure: Satisfaction with VoIP Systems and Services after Implementation, 2012
Figure: Comparison of Expectation Levels before and Satisfaction Levels after Implementing VoIP Systems and Services, 2012
Figure: Comparison of Expectation Levels before and Satisfaction Levels after Implementing VoIP Systems and Services, 2012
Figure: VoIP System and Service Vendors Used, 2011 and 2012
Figure: VoIP System and Service Vendors, 2012: by Company Size
Figure: VoIP System and Service Vendors, 2012: by Industry
Figure: Reasons for Choosing VoIP System and Service Vendors, 2012
Figure: Reasons for Choosing VoIP Systems and Services, 2012
Figure: VoIP System/Service Implementation/Replacement Plans, 2012
Figure: VoIP System and Service Implementation or Replacement Plans, 2012: by Company Size
Figure: VoIP System and Service Implementation/Replacement Plans, 2012: by Industry
Figure: VoIP System and Service Implementation and Expansion Plans, 2012
Figure: Benefits Expected during VoIP System and Service Implementation, 2012
Figure: Benefits Expected during VoIP System and Service Implementation, 2012
Figure: Use of Unified Applications or Functions, 2012
Figure: Dissatisfaction with Unified Applications or Functions, 2012
Figure: Plans to Implement Unified Applications or Functions, 2012
Figure: Reasons for Not Implementing Unified Applications or Functions, 2012
Figure: Enterprise Phone Systems and Unified Communications Issues, 2012
Japan Unified Communications Enterprise User Survey 2012 published by IDC in February 14, 2013. This report consists of Pages: 59 and the price starts from US $ 5000.
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