This IDC study of the professional services surrounding unified communications and collaboration will help the reader identify the types of services most important to the enterprise and how those services are procured for the most advanced business transformational IT projects.
"Demand for professional services delivered by third-party firms is driven by the complexities in enterprise IT environments as well as the business requirements to stay competitive and innovative by leveraging technology investments. These realities, coupled with an IT labor shortage, lead enterprises to use the expertise of third-party services organizations, tapping into their technical expertise, their best practices, and their deep understanding of their business needs for successful deployment and adoption," said Leslie Rosenberg, research manager for IDC's Network Life-Cycle Services program.
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Figure: Use of Datacenter, Unified Communications, or Cloud Computing Systems
Figure: Purchasing Plans for Unified Communications and Collaboration in the Next 12 Months
Figure: Currently Installed Unified Communications Network Equipment Suppliers
Figure: Budget Allotment for Unified Communications Projects
Figure: External Services Used or Planned for Use When Implementing a Unified Communications Deployment or Upgrade
Figure: Method of Purchasing and Receiving Services for Unified Communications Deployment
Figure: Reasons for Purchasing Services Delivered by the Manufacturer
Figure: Level of Satisfaction with Services Delivered by the Manufacturer
Figure: Reasons for Purchasing Services Delivered by a Systems Manufacturer's Services Business Unit
Figure: Level of Satisfaction with Services Delivered by a Systems Manufacturer's Services Business Unit
Figure: Reasons for Purchasing Services Delivered by a Global Systems Integrator
Figure: Level of Satisfaction with Services Delivered by a Global Systems Integrator
Figure: Reasons for Purchasing Services Purchased Delivered by a VAR/Reseller
Figure: Level of Satisfaction with Services Delivered by a VAR/Reseller
Figure: Reasons for Purchasing Services Delivered by a Service Provider/Telecom
Figure: Level of Satisfaction with Services Delivered by a Service Provider/Telecom
Figure: Method of Unified Communications Support
Unified Communications and Collaboration Professional Services: A Customer's Perspective published by IDC in May 2, 2012. This report consists of Pages: 16 and the price starts from US $ 4500.
