This IDC study draws upon IDC's international research and illustrates how the business metrics for traditional IT services is transitioning to cloud-based services, which require a significantly different approach and mindset. It also looks at why ITSPs need to consider building a disruptive business unit and what the ITSPs in New Zealand need to consider.
"Today, many ITSPs across New Zealand believe that cloud is just an evolutionary step in service enhancement. By failing to adequately invest in the tools, processes, and resources, ITSPs run the risk of quickly becoming obsolete in this very competitive and dynamic ecosystem," says Rasika Versleijen-Pradhan, senior services analyst, IT Services, IDC New Zealand.
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Repositioning the Service Delivery Portfolio: A Comparative View
Impact of Cloud-Based Services on Future Skill Sets
Recent Contracts illustrating Disruption Ahead
Future Outlook
Key Shifts in IT Service Delivery, is New Zealand keeping up?
Figure: Transitioning to the New Era of "Everything as a Service"
Figure: The Power Shift in the Ecosystem
IT Services Market in Transition: Is New Zealand Keeping up? published by IDC in April 23, 2012. This report consists of Pages: 13 and the price starts from US $ 3500.
