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Western Europe IT Services 2012 Top 10 Vendors

  • Published:
  • 26 Pages
  • IDC

The top 10 IT services vendors in Western Europe in 2012 were the same vendors as in 2011, headed by IBM, HP, Capgemini, and Accenture. Total IT services demand for these top 10 vendors in Western Europe turned slightly negative (a decline of just under 1%) for the first time since 2009, ending the recovery experienced in 2010-2011.

"2013 will likely be another tough year for the top 10, with little demand growth outside a few hot areas such as security and IDC's 'four pillars' of cloud, mobility, social media, and analytics/Big Data, supplemented with specialized areas such as machine-to-machine communications," said Douglas Hayward, associate vice president, IDC European Services Research. "We recommend that IT services vendors remain tightly focused on cost control both for themselves and their clients, and combine this with attention to their clients' growth agenda needs. We also urge enterprises and public bodies buying IT services to look for business value more than price when assessing vendors' offerings, evaluate potential vendors on their strengths around the four pillars, and take a holistic view of vendors by assessing the likely future strengths of suppliers and their offerings and not just consider their present strengths."

Table of Contents


IDC Opinion




In This Study


  • Methodology

    • Services Categories

      • IT Services

      • Business Services

    • Services Providers in This Report

    • Impact of Exchanges Rates

Situation Overview

  • Market Overview

  • Top 10 Players: Revenue and Market Share

    • Top 10 Winners and Losers

  • Top 10 Ranking: Climbers, Sitters, and Sliders

    • #1. IBM (2011: #1)

    • #2. HP (2011: #2)

    • #3. Capgemini (2011: #3)

    • #4. Accenture (2011: #4)

    • #5. Atos (2011: #5)

    • #6. T-Systems (2011: #6)

    • #7. CGI/Logica (2011: #8)

    • #8. BT (2011: #7)

    • #9. Fujitsu (2011: #9)

    • #10. CSC (2011: #10)

  • IT Services Revenues by Macromarket

    • Project-Oriented Revenues of the IT Services Top 10 Vendors

    • Outsourcing Revenue of the IT Services Top 10 Vendors

    • Support and Training Revenue of the IT Services Top 10 Vendors

Future Outlook

Essential Guidance


  • For IT Services Vendors

  • For IT Services Buyers

Learn More

  • Related Research

  • Synopsis

Table: Key Exchange Rate Information

Table: Western Europe Top 10 IT Services Vendors Revenue and Market Share, 2011 and 2012 ($M)


Table: Western Europe Top 10 IT Services Providers by Macromarket, 2012 ($M)


Table: Western Europe Top 10 IT Service Providers by Project-Oriented Revenue, 2012 ($M)


Table: Western Europe Top 10 IT Service Providers by Outsourcing Revenue, 2012 ($M)


Table: Western Europe Top 10 IT Service Providers by Support Services Revenue, 2012 ($M)


Figure: Western Europe Top 10 IT Service Providers Market Shares, 2012 vs. 2011


Figure: Western Europe Top 10 IT Services Players Revenue and Growth Rate, 2011 and 2012


Figure: Western Europe Top 10 IT Services Players by Service Type, 2012


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