This IDC study uses the IDC MarketScape model to provide an assessment of a number of providers participating in the business analytics BPO services market. The IDC MarketScape is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in a given market during both the short term and the long term.
"BPO vendors find themselves in a favorable position to assist their clients' transformation efforts as enterprises face new sources of competition in this global environment and try to stay competitive by keeping a close check on various business performance metrics," said Mukesh Dialani, research manager, Engineering and BPO Services. "BPO providers that build competency around industry-specific BPO and analytics outsourcing as well as exhibit the capability to assist clients with business consulting services will gain a bigger portion of this business."
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Business Analytics Services Value Chain
Business Process Outsourcing and Business Analytics Services Definitions
Key Horizontal Business Process Outsourcing Services
Customer Care Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Human Resources Business Process Outsourcing Services
Procurement Business Process Outsourcing Services
Business Analytics Outsourcing Services
What Are Analytics?
Business Analytics Outsourcing Services - Customer Options
IDC MarketScape Vendor Inclusion Criteria
Market Strategies
Business Analytics Outsourcing Services
Business Analytics Service Provider Characteristics
Business Analytics Outsourcing Services - Drivers
Weighting Evaluation Criteria
Participating Vendors: Leading Areas of Strength
Participating Vendors: Leading Areas for Improvement
Future Outlook
IDC MarketScape Business Analytics BPO Services Vendor Assessment
Vendor Profiles
Accenture
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
Capgemini
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
Cognizant
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
EXL Services
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
Genpact
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
HP
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
IBM
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
Infosys
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
TATA Consultancy Services (TCS)
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
WNS
Business Analytics BPO Services Areas of Strength
Business Analytics BPO Services Areas of Improvement
Essential Guidance
Advice for Buyers
Advice for BPO Vendors Providing Business Analytics Services
Learn More
Related Research
Synopsis
Table: Key Strategy Measures for Success: Business Analytics BPO Services
Table: Key Capability Measures for Success: Business Analytics BPO Services
Figure: Business Analytics Services Value Chain
Figure: IDC MarketScape Business Analytics BPO Services Vendor Assessment
IDC MarketScape: Worldwide Business Analytics BPO Services 2012 Vendor Analysis published by IDC in May 29, 2012. This report consists of Pages: 26 and the price starts from US $ 15000.
