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Western European 2012 IT and BPO Services Market and 2013-2017 Forecast

  • Published:
  • 63 Pages
  • IDC

This IDC study forecasts developments in the Western European IT and key horizontal BPO services markets and provides an analysis of the main trends among Western European companies for 2012-2017, with a focus on the following services:

  • IT services
  • Project-based services
  • Outsourcing
  • Support services
  • Customer care
  • Finance and accounting
  • Multiprocessing HR BPO
  • HR processing services
  • Procurement BPO

The study provides a quantitative analysis of IT and key horizontal BPO services spending by foundation market and country. It also includes a qualitative analysis focusing on the key assumptions that IDC believes will shape demand for IT and key horizontal BPO services in the forecast period.

"In 2012, the growth of the IT and BPO services markets slowed down, particularly around IT project services, an area that declined in 2012 and year is expected to grow slightly this year. Outsourcing services in 2013 is expected to grow, performing better than project-based services. Key areas representing an investment priority in 2013 will be improving the alignment of IT with business needs, improving IT services levels to internal and external clients, and improving the use of IT to make the business more cost effective," said Juan Sacchi, senior research analyst, IDC European Services. "We expect to see industrialization and automation of IT as an increasingly key element in IT service delivery models enabling replicable and scalable IT operations with faster implementations driving a faster ROI, which is what organizations are looking for."

Table of Contents


IDC Opinion




In This Study


  • Methodology

    • Impact of Exchange Rates

  • Executive Summary

Situation Overview

  • The Western European IT and Key Horizontal BPO Services Markets in 2012

Future Outlook

  • Forecast and Assumptions

    • Macroeconomic Environment in Western Europe

    • Key Forecast Assumptions

    • Wider Forecast Assumptions

    • The IT Services Market in Western Europe

      • Project Oriented, Outsourcing, and Support Services

      • Industrialization and Automation of IT

      • Virtualization and Cloud

      • Consumerization

    • Top-Level EMEA and Western European IT Services Forecast

    • The Western European IT Services Market

    • The Western European IT Services Market by Foundations Market

      • Project-Based Services

        • IS Consulting

        • Systems Integration

        • Network Consulting and Integration Services

        • Custom Application Development

      • Outsourcing

        • Application Management

        • IS Outsourcing

        • Network and Desktop Outsourcing

        • Hosted Application Management

        • Hosting Infrastructure Services

      • Support Services

        • Support services include hardware deploy and support, software deploy and support, and IT education and training.

        • Hardware Deploy and Support Services

        • Software Deploy and Support Services

        • IT Education and Training

      The Western European IT Services Market by Geography

      • Austria

      • Benelux

      • France

      • Germany

      • Greece

      • Ireland

      • Italy

      • Nordic Countries

      • Portugal

      • Spain

      • Switzerland

      • U.K.

    • Top-Level EMEA and Western European Key Horizontal BPO Services Forecast

    • The Western European Key Horizontal BPO Services Market

    • The Western European Key Horizontal BPO Services Market by Service Line

    • The Western European Key Horizontal BPO Services Market by Geography

  • Market Context

Essential Guidance

  • Vendor Advice

  • End-User Advice

Learn More

  • Related Research

  • Synopsis

Table: Key Exchange Rates Information

Table: Western European IT Services and KHBPO Market Exchange Rate Impacts 2011-2012


Table: Top 3 Assumptions for the Western European Services Market, 2013-2017


Table: Key Forecast Assumptions for the Western European Services Markets, 2013-2017


Table: EMEA and Western Europe IT Services Market, 2012-2017 ($M)


Table: Western European IT Services Market, 2012-2017 ($M)


Table: Western European IT Services Market 2012-2017 ($M)


Table: EMEA and Western Europe KHBPO Services Market, 2012-2017 ($M)


Table: Western European KHBPO Market, 2012-2017 ($M)


Table: Western European KHBPO 2012 Services Market and 2013-2017 Forecast by Service Line ($M)


Table: Western European KHBPO Services Market by Geography ($M)


Table: Western European IT Services 2006-2017 Market Forecast, Previous vs. Current Version ($M)


Table: Western European KHBPO Market 2006-2017 Forecast, Previous vs. Current Version ($M)


Figure: Forecast 2012-2017 CAGR (%) for Project-Based Services, Outsourcing, and Support Services


Figure: Western European IT Services Market by Macrosegment, 2012 vs. 2017 (%)


Figure: Western European IT Services Market by Geography, 2012 vs. 2017 ($M)


Figure: Western European KHBPO Services Market by Service Line, 2012 vs. 2017 (%)


Figure: Western European KHBPO Services Market by Geography, 2012 vs. 2017 ($M)


Figure: Western European IT Services Market 2006-2017 Forecast, Previous vs. Current Version ($M)


Figure: Western European BPO Services Market 2006-2017 Forecast, Previous vs. Current Forecast ($M)


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