This IDC study forecasts developments in the Western European IT and key horizontal BPO services markets and provides an analysis of the main trends among Western European companies for 2012-2017, with a focus on the following services:
IT services
Project-based services
Outsourcing
Support services
Customer care
Finance and accounting
Multiprocessing HR BPO
HR processing services
Procurement BPO
The study provides a quantitative analysis of IT and key horizontal BPO services spending by foundation market and country. It also includes a qualitative analysis focusing on the key assumptions that IDC believes will shape demand for IT and key horizontal BPO services in the forecast period.
"In 2012, the growth of the IT and BPO services markets slowed down, particularly around IT project services, an area that declined in 2012 and year is expected to grow slightly this year. Outsourcing services in 2013 is expected to grow, performing better than project-based services. Key areas representing an investment priority in 2013 will be improving the alignment of IT with business needs, improving IT services levels to internal and external clients, and improving the use of IT to make the business more cost effective," said Juan Sacchi, senior research analyst, IDC European Services. "We expect to see industrialization and automation of IT as an increasingly key element in IT service delivery models enabling replicable and scalable IT operations with faster implementations driving a faster ROI, which is what organizations are looking for."
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Impact of Exchange Rates
Executive Summary
Situation Overview
The Western European IT and Key Horizontal BPO Services Markets in 2012
Future Outlook
Forecast and Assumptions
Macroeconomic Environment in Western Europe
Key Forecast Assumptions
Wider Forecast Assumptions
The IT Services Market in Western Europe
Project Oriented, Outsourcing, and Support Services
Industrialization and Automation of IT
Virtualization and Cloud
Consumerization
Top-Level EMEA and Western European IT Services Forecast
The Western European IT Services Market
The Western European IT Services Market by Foundations Market
Project-Based Services
IS Consulting
Systems Integration
Network Consulting and Integration Services
Custom Application Development
Outsourcing
Application Management
IS Outsourcing
Network and Desktop Outsourcing
Hosted Application Management
Hosting Infrastructure Services
Support Services
Support services include hardware deploy and support, software deploy and support, and IT education and training.
Hardware Deploy and Support Services
Software Deploy and Support Services
IT Education and Training
The Western European IT Services Market by Geography
Austria
Benelux
France
Germany
Greece
Ireland
Italy
Nordic Countries
Portugal
Spain
Switzerland
U.K.
Top-Level EMEA and Western European Key Horizontal BPO Services Forecast
The Western European Key Horizontal BPO Services Market
The Western European Key Horizontal BPO Services Market by Service Line
The Western European Key Horizontal BPO Services Market by Geography
Market Context
Essential Guidance
Vendor Advice
End-User Advice
Learn More
Related Research
Synopsis
Table: Key Exchange Rates Information
Table: Western European IT Services and KHBPO Market Exchange Rate Impacts 2011-2012
Table: Top 3 Assumptions for the Western European Services Market, 2013-2017
Table: Key Forecast Assumptions for the Western European Services Markets, 2013-2017
Table: EMEA and Western Europe IT Services Market, 2012-2017 ($M)
Table: Western European IT Services Market, 2012-2017 ($M)
Table: Western European IT Services Market 2012-2017 ($M)
Table: EMEA and Western Europe KHBPO Services Market, 2012-2017 ($M)
Table: Western European KHBPO Market, 2012-2017 ($M)
Table: Western European KHBPO 2012 Services Market and 2013-2017 Forecast by Service Line ($M)
Table: Western European KHBPO Services Market by Geography ($M)
Table: Western European IT Services 2006-2017 Market Forecast, Previous vs. Current Version ($M)
Table: Western European KHBPO Market 2006-2017 Forecast, Previous vs. Current Version ($M)
Figure: Forecast 2012-2017 CAGR (%) for Project-Based Services, Outsourcing, and Support Services
Figure: Western European IT Services Market by Macrosegment, 2012 vs. 2017 (%)
Figure: Western European IT Services Market by Geography, 2012 vs. 2017 ($M)
Figure: Western European KHBPO Services Market by Service Line, 2012 vs. 2017 (%)
Figure: Western European KHBPO Services Market by Geography, 2012 vs. 2017 ($M)
Figure: Western European IT Services Market 2006-2017 Forecast, Previous vs. Current Version ($M)
Figure: Western European BPO Services Market 2006-2017 Forecast, Previous vs. Current Forecast ($M)
Western European 2012 IT and BPO Services Market and 2013-2017 Forecast published by IDC in May 2, 2013. This report consists of 63 Pages and the price starts from US $ 4500.
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