This IDC Vendor Profile highlights Convergys' Home Agent Solutions service offering. The home-based agent delivery model is the use of home-based customer care agents to field customer care inquiries. These virtual agents facilitate calls and other customer interactions remotely from their homes. Convergys has placed significant focus on growing its home-based agent services over the past several years. This Vendor Profile provides a view of many of the notable aspects of Convergys' Home Agent Solutions.
Table of Contents
Table of Contents
IDC Opinion
In This Vendor Profile
Situation Overview
Company Overview
Company Strategy
Company Home Agent Positioning and Strategy
Recruiting and Hiring
Agent Profile and Background
Home Agent Training and Retention
Security
Value Proposition and Go to Market
Future Outlook
Essential Guidance
Advice for Convergys
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Related Research
Table: Convergys Revenue, 2009-2011 ($M)
Figure: Convergys Agents by Assignment
Convergys Home Agent Solutions: A Vendor Profile published by IDC in June 18, 2012. This report consists of Pages: 8 and the price starts from US $ 3500.
