This IDC Vendor Profile analyzes Aegis, a global business services company that focuses on managing customer experience for a myriad of clients worldwide, by reviewing the company solutions portfolio, value proposition, and key success factors. In addition, the profile discusses the potential market opportunities for the company.
This study is part of IDC's drive to assess the maturity of business process outsourcing (BPO) services or solutions offered by key players, with the intent of forming an overall view of the market.
Table of Contents
Table of Contents
IDC Opinion
In This Vendor Profile
Situation Overview
Company Overview
Company Strategy
Product Strategy
Managing Experience: Business Process Outsourcing
Enabling Experience: People, Process, Technology
Extending Experience: Business Process Services
Enhancing Experience: Business Intelligence, Consulting, and Analytics
Tools and Intellectual Property
Key Differentiators/Strengths
Weaknesses
Compliance to Standards and Certifications
Acquisitions and Joint Ventures
Future Outlook
Challenges and Opportunities
Challenges
Opportunities
Essential Guidance
Advice for Aegis Limited
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Related Research
Table: Aegis Limited, Company Overview
Table: Aegis Limited, Standards and Certifications
Figure: Aegis Limited, Revenue by Geography, FY11-FY12
Figure: Aegis Global Limited, Services Overview
Aegis Limited: Customer Life-Cycle Management published by IDC in July 4, 2012. This report consists of Pages: 15 and the price starts from US $ 3500.
