This IDC study provides a forecast as well as analyses of support services market growth in Asia/Pacific (excluding Japan) from 2012 to 2017. It discusses how the macroeconomic situation can impact the market and provides a deep dive on the key trends in each APEJ market.
"Given the growth the region is expected to witness, many organizations will look at adopting new technologies, such as big data/analytics, mobility, cloud, and social business, that would provide businesses the necessary tools to drive revenue growth and improve customer centricity. Hence, it is vital for service vendors to build offerings and expertise around these technologies and develop the ability to step up the service delivery value chain and assist in day-to-day operation of the IT department," says Rajkumar P, senior analyst, IT Infrastructure Services, IDC Asia/Pacific.
IDC's Four Pillars of Growth
Market Group Overview
People's Republic of China
Forecast and Assumptions