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China Business Process Outsourcing 2012-2016 Forecast and Analysis

  • Published:
  • 26 Pages
  • IDC
Notice
This publication has been discontinued on October 3, 2014.

This IDC study expatiates on the current status of the China business process outsourcing (BPO) services market as well the competitive landscape in 2011. After more than 20 years of development, the China BPO business has stepped into the development stage. IDC predict this market will have a stable growth in the next five years due to the business boom of a large number of SMBs. Global vendors dominated the procurement market and the finance and accounting (F&A) market. More local vendors will enter the market in the future - some offshore vendors will invest more in the domestic market, and some IT service providers with industry experience and solutions will enter the BPO market, which will lead to a fierce competition in the market.

"Companies with rich professional talent, standard delivery process, wide service coverage, and rich industry experience will establish a leading position in the increasingly competitive market," says Joan Mao, senior analyst, Services and Telecommunications, IDC China.

Table of Contents


IDC Opinion


In This Study


  • Methodology

Situation Overview

  • Overall Market Overview

    • Key Horizontal Business Process Outsourcing Services

      • Customer Care Business Process Outsourcing Services

      • Human Resources Business Process Outsourcing Services

      • Finance and Accounting Business Process Outsourcing Services

      • Procurement Business Process Outsourcing Services

    Competitive Landscape in Key Horizontal Business Process Outsourcing Services Markets

    • Customer Care Business Process Outsourcing Services

    • Human Resources Business Process Outsourcing Services

    • Finance and Accounting Business Process Outsourcing Services

    • Procurement Business Process Outsourcing Services

Future Outlook

  • Forecast and Assumptions

    • Overall Market Forecast

    • Market Forecast by Key Horizontal Services Segment

  • Future Trends

  • Market Context

Essential Guidance

Learn More


  • Related Research

  • Definitions

    • Business Process Outsourcing Services

      • Key Horizontal Business Process Outsourcing Services

        • Human Resources Business Process Outsourcing Services

        • Procurement Business Process Outsourcing Services

        • Finance and Accounting Business Process Outsourcing Services

        • Customer Care Business Process Outsourcing Services

      • Other Horizontal Business Process Outsourcing Services

        • R&D/Product Engineering Outsourcing Services

        • Training Business Outsourcing Services

      • Vertical (Industry-Specific) Business Process Outsourcing Services

    Synopsis

Table: China Business Process Outsourcing Market Size, 2010 and 2011

Table: Top 3 Assumptions for the China Business Process Outsourcing Market, 2012-2016


Table: Key Forecast Assumptions for the China Business Process Outsourcing Market, 2012-2016


Table: China Business Process Outsourcing Market Size by Horizontal Service Segment, 2010-2016 (US$M)


Table: China Business Process Outsourcing Market YoY Growth Rate by Horizontal Service Segment, 2011-2016 (%)


Table: China Business Process Outsourcing Market, 2010-2016: Comparison of June 2012 and June 2011 Forecasts (US$M)


Figure: China Business Process Outsourcing Market Share by Key Horizontal Service Segment, 2011


Figure: China Business Process Outsourcing Market Size and Growth Rate, 2010-2016


Figure: China Business Process Outsourcing Market, 2010-2016: Comparison of June 2012 and June 2011 Forecasts


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