This IDC study expatiates on the current status of the China business process outsourcing (BPO) services market as well the competitive landscape in 2011. After more than 20 years of development, the China BPO business has stepped into the development stage. IDC predict this market will have a stable growth in the next five years due to the business boom of a large number of SMBs. Global vendors dominated the procurement market and the finance and accounting (F&A) market. More local vendors will enter the market in the future - some offshore vendors will invest more in the domestic market, and some IT service providers with industry experience and solutions will enter the BPO market, which will lead to a fierce competition in the market.
"Companies with rich professional talent, standard delivery process, wide service coverage, and rich industry experience will establish a leading position in the increasingly competitive market," says Joan Mao, senior analyst, Services and Telecommunications, IDC China.
Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Overall Market Overview
Key Horizontal Business Process Outsourcing Services
Customer Care Business Process Outsourcing Services
Human Resources Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Procurement Business Process Outsourcing Services
Competitive Landscape in Key Horizontal Business Process Outsourcing Services Markets
Customer Care Business Process Outsourcing Services
Human Resources Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Procurement Business Process Outsourcing Services
Future Outlook
Forecast and Assumptions
Overall Market Forecast
Market Forecast by Key Horizontal Services Segment
Future Trends
Market Context
Essential Guidance
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Related Research
Definitions
Business Process Outsourcing Services
Key Horizontal Business Process Outsourcing Services
Human Resources Business Process Outsourcing Services
Procurement Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Customer Care Business Process Outsourcing Services
Other Horizontal Business Process Outsourcing Services
R&D/Product Engineering Outsourcing Services
Training Business Outsourcing Services
Vertical (Industry-Specific) Business Process Outsourcing Services
Synopsis
Table: China Business Process Outsourcing Market Size, 2010 and 2011
Table: Top 3 Assumptions for the China Business Process Outsourcing Market, 2012-2016
Table: Key Forecast Assumptions for the China Business Process Outsourcing Market, 2012-2016
Table: China Business Process Outsourcing Market Size by Horizontal Service Segment, 2010-2016 (US$M)
Table: China Business Process Outsourcing Market YoY Growth Rate by Horizontal Service Segment, 2011-2016 (%)
Table: China Business Process Outsourcing Market, 2010-2016: Comparison of June 2012 and June 2011 Forecasts (US$M)
Figure: China Business Process Outsourcing Market Share by Key Horizontal Service Segment, 2011
Figure: China Business Process Outsourcing Market Size and Growth Rate, 2010-2016
Figure: China Business Process Outsourcing Market, 2010-2016: Comparison of June 2012 and June 2011 Forecasts
China Business Process Outsourcing 2012-2016 Forecast and Analysis published by IDC in July 10, 2012. This report consists of 26 Pages and the price starts from US $ 5000.
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