Applications Adoption in European Vertical Markets: An End-User Perspective, 2009

This publication has been discontinued on September 9, 2011.

Introduction

Abstract

This IDC study draws on the results of the latest IDC' s European Vertical Markets Survey, carried out between January and April 2009 among 1,898 companies operating in the five largest Western European countries (France, Germany, Italy, Spain, and the United Kingdom).

This study focuses on key survey findings related to customer relationship management (CRM), enterprise resource planning (ERP), and industry-specific solutions, including adoption and short-term investment plans, by vertical market.

“espite the crisis, developing new strategic applications is an essential part of Western European companies' IT strategies. Still, vendors need to identify where real opportunities lie across vertical markets and solution areas as controlling costs is today a high priority,” said Angela Vacca, consulting manager, European Vertical Markets.

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Situation Overview
• Adoption by Vertical Market
• Future Outlook
• Strategic and Investment Priorities
• Short-Term Investment Plans by Vertical Market
• ERP: New Solutions Driven by Retail/Wholesale and Government Organizations
• CRM: The Retail/Wholesale and Public Sector Emerge with Good Investment Plans
• Industry-Specific: New Solutions Are Abundant in TCU and Government
• ERP, CRM, and Industry-Specific Solutions: Short-Term Opportunities by Vertical Market
• Manufacturing
• Retail/Wholesale
• Financial Services
• Business Services
• Transport, Communications, and Utilities
• Government
• Healthcare
• Essential Guidance
• Methodology
• Definitions
• Vertical Markets
• Solution Areas
• learn more
• Related Research
• Synopsis
• Table: Western Europe IT Solutions Adoption by Vertical Market and Share of Packaged Solutions (% of Respondents)
• Table: Western Europe ERP Solutions: Plans for Investment by Vertical Market for the Next 12 Months (% of Respondents)
• Table: Western Europe CRM Solutions: Plans for Investment by Vertical Marketfor the Next 12 Months (% of Respondents)
• Table: Western Europe Industry-Specific Solutions: Plans for Investment by Vertical Market for the Next 12 Months (% of Respondents)
• Table: Survey Quotas and Number of Completes by Vertical Market
• Figure: Western Europe Main Areas of Organization' s IT Focus over the Next 12 Months (% of Respondents)
• Figure: Western Europe Solution Priorities by Vertical Market
• Figure: Western Europe Investment Plans for ERP Solutions: Companies Investing in a New Solution over the Next 12 Months (% of Companies)
• Figure: Western Europe Investment Plans for CRM Solutions: Companies Investing in a New Solution over the Next 12 Months (% of Companies)
• Figure: Western Europe Investment Plans for Industry-Specific Solutions: Companies Investing in a New Solution over the Next 12 Months (% of Companies)

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