|
Market Research Report
Global Customer Relationship Management (CRM) Sales Automation Software Market 2008-2012
|
Global Customer Relationship Management (CRM) Sales Automation Software Market 2008-2012 published by Infiniti Research Limited in January, 2010. This report consists of Pages: 22 and the price starts from US $ 1500.
Abstract
Customer Relationship Management (CRM) Sales Automation software streamlines
the sales activities. The software manages customer interaction across all
touch points; and aligns the sales process with the marketing & customer
service. Through the application of advanced technologies, sales automation
improves the collaboration and information sharing. The various features of
this software include contact management, sales forecasting, mobility, order
tracking, and sales performance reporting & analyzing.
CRM software
addresses the needs of marketing, sales & distribution, and customer service &
support divisions within an organization. The software shares among the users
data about prospects, the customers, partners, competitors, and employees. The
purpose of CRM software is to manage the customers through the entire
life-cycle; i.e. from prospect to qualified opportunity to order. CRM
applications include sales automation, contact center, customer service, and
analytic applications.
CRM Sales Automation software provides self service
to customers; automates a wide range of individual & collaborative activities;
performs sales activities & analysis; tracks opportunity through research &
surveying; and controls web activity for designing up-sell or cross-sell
programs.
The report by TechNavio Insights forecasts the market size of
the worldwide CRM sales automation software over the period 2008-2012.
Further, the report discusses about the segmentation of the total CRM sales
automation software market into various geographic regions. It also identifies
the major market trends, drivers, and challenges existing for CRM sales
automation software market and profiles the key vendors of this industry.
Table of Contents
1. Introduction
2. CRM Sales Automation Market Size & Forecast
3.
Geographic Segmentation
3.1 CRM Sales Automation Software Market in
Americas
3.2 CRM Sales Automation Software Market in EMEA
3.3 CRM
Sales Automation Software Market in APAC
4. Market Trends of CRM Sales
Automation
5. Sales Drivers of CRM Sales Automation
6. Market
Challenges for CRM Sales Automation
7. CRM Sales Automation Software
Market Vendors
7.1 Aplicor, Inc.
7.2 CDC Software
7.3 Maximizer
Software
7.4 Microsoft Corporation
7.5 NetSuite Inc.
7.6 Oracle
Corporation
7.7 Salesforce
7.8 SAP AG
Other Vendors
Other
Reports in this Series
List of Exhibits
Exhibit 2.1: CRM Sales
Automation Market Size and Forecast 2008-2012 (In $ million)
Exhibit 3.1:
CRM Sales Automation Software Market Segmentation by Geography -2008
Exhibit 3.2: Americas CRM Sales Automation Software Market Size 2008-2012 (in
$ millions)
Exhibit 3.3: EMEA CRM Sales Automation Software Market Size
2008-2012 (in $ millions)
Exhibit 3.4: APAC CRM Sales Automation Software
Market Size 2008-2012 (in $ millions)
|
