Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012 published by Infiniti Research Limited in January, 2010. This report consists of Pages: 22 and the price starts from US $ 1500.
Abstract
Customer Relationship Management (CRM) Contact Center application manages
customer contacts, across all the touch points.
CRM software addresses the
needs of marketing, sales & distribution, customer service & support divisions
within an organization. It shares data among users about prospects, customers,
partners, competitors, and employees. The purpose of CRM software is to manage
the customers through the entire life-cycle, i.e. from prospect to qualified
opportunity to order. The CRM applications include Contact Center, marketing
automation, customer service, and analytic applications.
The CRM Contact
Center application provides communication channels to customers; automates a
wide range of individual & collaborative activities; and controls web activity
for designing up-sell or cross-sell programs. These CRM contact center
solutions balance the inbound and outbound communications, leaving no call
unattended. In addition to cutting costs, improving agent efficiency, and
maximizing the customer value.
The report by TechNavio Insights forecasts
the market size of the worldwide CRM Contact Center application over the
period 2008-2012. Further, the report discusses about segmentation of the
total CRM Contact Center application market into various geographic regions.
It also identifies the major market trends, drivers, and challenges existing
for CRM Contact Center application.
Table of Contents
1. Introduction
2. CRM Contact Center Market Size & Forecast
3.
Geographic Segmentation
3.1 CRM Contact Center Market in Americas
3.2
CRM Contact Center Market in EMEA
3.3 CRM Contact Center Market in
APAC
4. Market Trends of CRM Contact Center
5. Sales Drivers of CRM
Contact Center
6. Market Challenges for CRM Contact Center
7. CRM
Contact Center Software Market Vendors
7.1 Astute, Inc.
7.2 Amdocs
Limited
7.3 Chordiant Software, Inc.
7.4 eglue Business Technologies,
Inc.
7.5 Microsoft Corporation
7.6 Pegasystems, Inc.
7.7 RightNow
Technologies
7.8 Salesforce, Inc.
Other Reports in this Series
List of Exhibits
Exhibit 2.1: CRM Contact Center Market Size and Forecast
2008-2012 (In $ million)
Exhibit 3.1: CRM Contact Center Market
Segmentation by Geography -2008
Exhibit 3.2: Americas CRM Contact Center
Market Size 2008-2012 (in $ millions)
Exhibit 3.3: EMEA CRM Contact Center
Market Size 2008-2012 (in $ millions)
Exhibit 3.4: APAC CRM Contact Center
Market Size 2008-2012 (in $ millions)
