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Global BPO Market 2011-2015


TechNavio's analysts forecast the Global Business Process Outsourcing (BPO) market to grow at a CAGR of 5.1 percent over the period 2011-2015. One of the key factors contributing to this market growth is the considerable reduction in operational costs. The Global BPO market has also been witnessing changing pricing models. Shortage of talent could pose a challenge to the growth of this market.

TechNavio's report, the Global BPO Market 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global BPO market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this market space include IBM Corp., Xerox Corp., HP Co., and Convergys Corp. Other vendors mentioned in the report: Accenture, AON Corp., NCO Financial, Cap Gemini S.A, Genpact Ltd., TCS Ltd., Stream Global Services Inc., Wipro Ltd., WNS Ltd., Aegis, and Infosys Ltd.

Key questions answered in this report:

  • What will the market size be in 2015 and at what rate will it grow?
  • What key trends is this market subject to?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the opportunities and threats faced by each of these key vendors?
  • What are the strengths and weaknesses of each of these key vendors?

You can request one free hour of analyst time when you purchase this report. Details provided within the report.

Table of Contents

01. Executive Summary

02. Introduction

03. Market Coverage

04. Market Landscape

05. Geographical Segmentation

06. Key Leading Countries

07. Vendor Landscape

08. Buying Criteria

09. Market Growth Drivers

10. Drivers and their Impact

11. Market Challenges

12. Impact of Drivers and Challenges

13. Market Trends

14. Key Vendor Analysis

  • 14.1. IBM Corp.
  • 14.2. Xerox Corp.
  • 14.3. Hewlett-Packard Co.
  • 14.4. Convergys Corp.

15. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Global BPO Market 2011-2015 (US$ billion)
  • Exhibit 2: Global BPO Market by Macro Area Wise Segmentation 2011
  • Exhibit 3: Global Human Resource Outsourcing Segment 2011-2015 (US$ billion)
  • Exhibit 4: Global Finance and Accounting Segment 2011-2015 (US$ billion)
  • Exhibit 5: Global Customer Management Segment 2011-2015 (US$ billion)
  • Exhibit 6: Global BPO Market by Geographical Segmentation 2011
  • Exhibit 7: Global BPO Market by Vendor Segmentation 2011
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