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Global BPO Market 2014-2018

About BPO

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

TechNavio's analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.

Covered in this Report

The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.

TechNavio's report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • EMEA
  • APAC

Key Vendors

  • Accenture Plc
  • Capgemini S.A.
  • Genpact Ltd.
  • IBM Corp.
  • Tata Consultancy Services Ltd.

Other Prominent Vendors

  • 3i Infotech Ltd.
  • Aditya Birla Nuvo Ltd.
  • Aegis Ltd.
  • Aon plc
  • Cognizant Technology Solutions Corp.
  • Convergys Corp.
  • EXLService Holdings Inc.
  • Firstsource Solutions Ltd.
  • HCL Technologies Ltd.
  • Hewlett-Packard Co.
  • Hinduja Global Solutions
  • Infosys Ltd.
  • Intelenet Global Services
  • NCO Financial Systems Inc.
  • Wipro Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corp.

Key Market Driver

  • Cost Effective Operations.

For a full, detailed list, view our report.

Key Market Challenge

  • Attrition.

For a full, detailed list, view our report.

Key Market Trend

  • Cloud-based BPO.

For a full, detailed list, view our report.

Key questions answered in this report:

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

  • 03.1. Market Overview
  • 03.2. Service Offerings

04. Market Research Methodology

  • 04.1. Market Research Process
  • 04.2. Research Methodology

05. Introduction

06. Market Landscape

  • 06.1. Market Overview
  • 06.2. Market Size and Forecast
  • 06.3. Five Forces Analysis

07. Market Segmentation by Application

  • 07.1. Global BPO Market by Application 2013
  • 07.2. Global CRM BPO Market
    • 07.2.1. Market Size and Forecast
  • 07.3. Global HR BPO Market
    • 07.3.1. Market Size and Forecast
  • 07.4. Global F&A BPO Market
    • 07.4.1. Market Size and Forecast

08. Market Segmentation by End-users

09. Geographical Segmentation

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

  • 17.1. Competitive Scenario
  • 17.2. Market Share Analysis 2013
  • 17.3. Other Prominent Vendors
    • 17.3.1. Xerox Corp.
    • 17.3.2. Hewlett-Packard Co.
    • 17.3.3. Convergys Corp.
    • 17.3.4. Wipro Ltd.
    • 17.3.5. Cognizant
    • 17.3.6. Infosys
    • 17.3.7. Aon plc
    • 17.3.8. NCO Financial Systems

18. Key Vendor Analysis

  • 18.1. Accenture
    • 18.1.1. Key Facts
    • 18.1.2. Business Overview
    • 18.1.3. Business Segmentation by Revenue 2013
    • 18.1.4. Business Segmentation by Revenue 2012 and 2013
    • 18.1.5. Geographical Segmentation by Revenue 2013
    • 18.1.6. Business Strategy
    • 18.1.7. Recent Developments
    • 18.1.8. SWOT Analysis
  • 18.2. Cap Gemini
    • 18.2.1. Key Facts
    • 18.2.2. Business Overview
    • 18.2.3. Business Segmentation by Revenue 2013
    • 18.2.4. Business Segmentation by Revenue 2012 and 2013
    • 18.2.5. Geographical Segmentation by Revenue 2013
    • 18.2.6. Business Strategy
    • 18.2.7. Recent Developments
    • 18.2.8. SWOT Analysis
  • 18.3. Genpact
    • 18.3.1. Key Facts
    • 18.3.2. Business Overview
    • 18.3.3. Services Segmentation by Revenue 2013
    • 18.3.4. Services Segmentation by Revenue 2012 and 2013
    • 18.3.5. Geographical Segmentation by Revenue 2013
    • 18.3.6. Business Strategy
    • 18.3.7. Recent Developments
    • 18.3.8. SWOT Analysis
  • 18.4. IBM
    • 18.4.1. Key Facts
    • 18.4.2. Business Description
    • 18.4.3. Business Segmentation
    • 18.4.4. Revenue Segmentation by Business Segments
    • 18.4.5. Revenue Segmentation by Business Operation
    • 18.4.6. Revenue Comparison of Business Segments 2012 and 2013
    • 18.4.7. Revenue Segmentation by Geography
    • 18.4.8. Business Strategy
    • 18.4.9. Key Developments
    • 18.4.10. SWOT Analysis
  • 18.5. TCS
    • 18.5.1. Key Facts
    • 18.5.2. Business Overview
    • 18.5.3. Business Segmentation by Revenue 2013
    • 18.5.4. Business Segmentation by Revenue 2012 and 2013
    • 18.5.5. Geographical Segmentation by Revenue 2013
    • 18.5.6. Business Strategy
    • 18.5.7. Recent Developments
    • 18.5.8. SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

  • Exhibit 1: Market Research Methodology
  • Exhibit 2: Global BPO Market Overview
  • Exhibit 3: Global BPO Market 2013-2018 (US$ billion)
  • Exhibit 4: Global BPO Market Segmentation by Application, 2013
  • Exhibit 5: Global CRM BPO Market 2013-2018 (US$ billion)
  • Exhibit 6: Global HR BPO Market 2013-2018 (US$ billion)
  • Exhibit 7: Global F&A BPO Market 2013-2018 (US$ billion)
  • Exhibit 8: Global BPO Market Segmentation by End-Users 2013
  • Exhibit 9: Global BPO Market by Geographical Segmentation 2013
  • Exhibit 10: Global BPO Market by Vendor Segmentation, 2013
  • Exhibit 11: Accenture: Business Segmentation by Revenue 2013
  • Exhibit 12: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 13: Accenture: Geographical Segmentation by Revenue 2013
  • Exhibit 14: Cap Gemini: Business Segmentation by Revenue 2013
  • Exhibit 15: Cap Gemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 16: Cap Gemini: Geographical Segmentation by Revenue 2013
  • Exhibit 17: Genpact: Services Segmentation by Revenue 2013
  • Exhibit 18: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
  • Exhibit 19: Genpact: Geographical Segmentation by Revenue 2013
  • Exhibit 20: Business Segmentation of IBM Corp.
  • Exhibit 21: Revenue Segmentation of IBM Corp. 2013
  • Exhibit 22: Revenue Segmentation of IBM Corp. 2013
  • Exhibit 23: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
  • Exhibit 24: Revenue Segmentation of IBM Corp. by Geography 2013
  • Exhibit 25: TCS: Business Segmentation by Revenue 2013
  • Exhibit 26: TCS: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
  • Exhibit 27: TCS: Geographical Segmentation by Revenue 2013
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