In this study, Insight provides a global perspective on the software, hardware
and services transforming unified communications. To complete a session,
current UC solutions exploit all available channels including email,
desk-phones, faxes, instant messaging (IM), private branch exchanges (PBXs),
voice/video messages and wireless connectivity. Voice packetization, however,
has opened the doors for nontraditional UC solution developers such as
Microsoft, IBM and Oracle who are now competing with traditional networking
experts such as Cisco and Avaya, which creating a bewildering array of claims
and capabilities and stunted marketplace acceptance.
Insight analyzes the strategies of individual platform vendors and looks at
how carriers are creating and selling the offers. We also examine the key role
of system integrators in implementing the solutions.
Table of Contents
Table of Contents
Chapter I
EXECUTIVE SUMMARY
1.1 Defining Unified Communications
1.2 The Benefits of Unified Communications
1.3 Unified Communications: Dedicated vs Hosted
1.3.1 Dedicated Implementation
1.3.2 Hosted Implementation
1.4 The Stakeholders
1.4.1 Solution Providers
1.4.2 Service Providers
1.4.3 Carriers
1.5 Unified Communications Markets and Revenue
Chapter II
WHAT AND WHY OF UNIFIED COMMUNICATIONS
2.1 Dilemma in Defining the UC Market
2.2 Definition
2.3 Motivation and History
2.4 Benefits of UC
2.5 SIP and UC
2.5.1 Anatomy of SIP
2.6 Individual Components of UC
2.6.1 IM and Presence
2.6.1.1 Presence - The Ultimate UC Driver
2.6.1.2 PoC - A Special Case of IM
2.6.1.3 IM Implementation
2.6.1.4 SIP and Presence
2.6.1.5 IM/Presence and UC
2.6.2 Unified Messaging
2.6.2.1 UM Benefits
2.6.2.2 Limitations of Traditional UM Implementation Architecture
2.6.2.3 UM and SIP
2.6.2.4 UM and UC
2.6.3 Enterprise VoIP
2.6.3.1 Enterprise VoIP Implementation
2.6.3.2 Benefits of Enterprise VoIP
2.6.3.3 Enterprise VoIP and UC
2.6.4 Conferencing and Collaboration
2.6.4.1 Conferencing Implementation
2.6.4.2 SIP and Conferencing
2.6.4.3 Conferencing and UC
2.7 Looking Back
Chapter III
IMPLEMENTATION METHODOLOGIES AND MARKET DYNAMICS
3.1 Dedicated Implementation
3.1.1 Cisco
3.1.1.1 Cisco: UM Implementation
3.1.1.2 Cisco: IM/Presence Implementation
3.1.1.3 Cisco: Enterprise VoIP Implementation
3.1.1.4 Cisco: Conferencing Implementation
3.1.1.5 Others
3.1.1.6 Epilogue
3.1.2 Microsoft
3.1.2.1 Microsoft Office Communication Server 2007: The Core of
Microsoft' s UC Offering
3.1.2.2 Other Components of Microsoft' s UC Offering
3.1.2.3 Epilogue
3.2 Hosted Implementation
3.2.1 Drivers of Hosted UC Implementation
3.2.2 Taxonomy of Hosted UC Implementation
3.2.2.1 Cisco: Modifications for Hosted Implementation
3.2.2.2 Microsoft: Modifications for Hosted Implementation
III-3. Cisco USP Interfacing Mid and Large-sized Enterprise VoIP
Installations
III-4. Reference Architecture for Microsoft Office Communications Server
2007
III-5. Translation Role of Mediation Server
III-6. Microsoft Office Communicator Client
III-7. Cisco' s Hosted Service Model Reference Design
III-8. Microsoft HMC in a Hosted UC Setup
III-9. Hosted Service Plans for MOCS 2007 R2
III-10. BroadWorks UC Offering
III-11. Orange Business' UC Positioning Strategy
Chapter V
V-1. Breakdown of UC Market According to Implementation Methodologies
V-2. Breakdown of the UC Market by Geographical Regions and Other Criteria
V-3. Total Global Market for All UC Segments: Solutions, Services and
Carrier Revenues
V-4. Global Market for UC Solutions
Table of Tables
Chapter III
III-1. Cisco' s UC Portfolio
Chapter IV
IV-1. Alcatel Lucent UC Competencies
IV-2. Avaya UC Competencies
IV-3. AT&T UC Competencies
IV-4. AVST UC Competencies
IV-5. BroadSoft UC Competencies
IV-6. CallTower UC Competencies
IV-7. Cisco UC Competencies
IV-8. Communigate Systems UC Competencies
IV-9. Cypress Communications UC Competencies
IV-10. HP UC Competencies
IV-11. IBM UC Competencies
IV-12. Infosys UC Competencies
IV-13. Microsoft UC Competencies
IV-14. Mitel UC Competencies
IV-15. MultiTech UC Competencies
IV-16. Nortel UC Competencies
IV-17. Orange Business UC Competencies
IV-18. Polycom UC Competencies
IV-19. Shoretel UC Competencies
IV-20. Tandberg UC Competencies
IV-21. TeleWare UC Competencies
IV-22. T-Systems UC Competencies
IV-23. Unison UC Competencies
IV-24. Verizon Business UC Competencies
IV-25. Vodafone UC Competencies
IV-26. Wipro Infotech UC Competencies
Chapter V
V-1. Global Market for UC Services
V-2. Global Market for UC Carrier Revenues
V-3. Percentage Share by Segment: Solutions, Services and Carrier Revenues
V-4. Dedicated vs Hosted UC Solutions: Services and Carrier Revenues
V-5. Percentage Share: Dedicated vs Hosted UC Solutions
V-6. Regional Rev. Dist. for All UC Segments: Solutions, Services, and
Carrier Revenues
V-7. Percentage Regional Share of Global UC Solutions, Services and
Carrier Revenues
V-8. Dedicated vs. Hosted UC Solutions Market
V-9. Percentage Distribution: Dedicated vs. Hosted UC Solutions Market
V-10. UC Solutions Market: Hardware vs. Software
V-11. Regional Distribution of Global UC Solutions Hardware
V-12. Regional Distribution of Global UC Solutions Software
V-13. Regional Revenue Distribution for UC Solutions
V-14. Percentage Regional Share of UC Solutions
V-15. Dedicated vs. Hosted UC Services Market
V-16. Percentage Distribution: Dedicated vs. Hosted UC Services Market
V-17. Regional Distribution of Global UC Services
V-18. Percentage Regional Share of Global UC Services
V-19. Dedicated vs. Hosted UC Carrier Revenue
V-20. Percentage Distribution: Dedicated vs. Hosted Carrier Revenue
V-21. Wireless vs. Wireline Distribution of UC Carrier Revenues
V-22. Regional Distribution of Global UC Wireline Carrier Revenues
V-23. Regional Distribution of Global UC Wireless Carrier Revenues
V-24. Overall Regional Distribution of Global UC Carrier Revenues
V-25. Overall Regional Share of Global UC Carrier Revenues
The Global Market for Unified Communications, 2009-2014 published by The Insight Research Corporation in September 21, 2009. This report consists of 143 pages and the price starts from US $ 3995.
