Wireless technology has fully penetrated enterprises and enabled businesses of all sizes to experience some benefits of a mobile workforce. As enterprises increasingly look to expand customer service, the next generation of wireless products and services will enable more robust enterprise applications to support an expanded mobile workforce. Over the past decade, wireless networks, devices, and applications have been developed to support the most basic enterprise applications, such as voice, email, ordering, and tracking. These developments were largely independent of the enterprise applications on the wireline side, which were expanding to support broadband access to intranet and internet applications. The next few years will see an increasing integration of wireline and wireless applications, enabled by new technologies, such as IMS, 3G networks, smart phones, and WiMAX devices.
This report will provide a detailed analysis of the wireless technologies, application platforms, and workforce trends that will accompany this integration. Carriers, device manufacturers, software companies, and application providers are swarming around this market, searching for the key set of features needed to win in the high-margin, enterprise application space. Mobility and IP convergence will be examined, along with fixed-mobile convergence, IMS, and content services. Insight will provide forecasts of enterprise wireless service demand by wireless application type as well as demand by vertical industry.