Operations and Support Systems 2007-2012

Operations and Support Systems 2007-2012 published by The Insight Research Corporation in December, 2007. This report price starts from US $ 4995.

Introduction

Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are being retooled to handle converged network operations. Carriers are buying solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, as well as extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers by focusing on billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.

Table of Contents

Executive Summary

• 1.1 Operations Support Systems (OSSes)
• 1.2 Definitions
• 1.3 What Drives OSS Spending Today?
• 1.4 OSS Market Forecast

Definitions and Overview

• 2.1 OSS Defined
  • 2.1.1 OSS Software
    • 2.1.1.1 Application Software
    • 2.1.1.2 Middleware
  • 2.1.2 Hardware
  • 2.1.3 Maintenance Contracts
  • 2.1.4 Professional Services
  • 2.1.5 Definitions Summary
• 2.2 OSS Applications
  • 2.2.1 Business Operations Support
    • 2.2.1.1 Customer Care
    • 2.2.1.2 Service Orders
    • 2.2.1.3 Billing Mediation
    • 2.2.1.4 Rating
    • 2.2.1.5 Billing
  • 2.2.2 Network Operations Support
    • 2.2.2.1 Engineering and Planning
    • 2.2.2.2 Provisioning
    • 2.2.2.3 Trouble Repair
    • 2.2.2.4 Network Management
• 2.3 Network Management Functions
  • 2.3.1 Fault Management
  • 2.3.2 Configuration Management
  • 2.3.3 Accounting Management
  • 2.3.4 Performance Management
  • 2.3.5 Security Management
• 2.4 OSS Market Structure
  • 2.4.1 OSS Market History
  • 2.4.2 Types of OSS Vendors
  • 2.4.3 OSS Partnership Structures

Market Trends

• 3.1 Worldwide Overview
  • 3.1.1 The Telecom Crash of 2000-2001
  • 3.1.2 After the Crash
  • 3.1.3 Market Drivers
  • 3.1.4 The Important of Liberalization on the Telecom Infrastructure
• 3.2 Network and Services Trends: OSS Impacts
  • 3.2.1 Wireline Carrier Trends
    • 3.2.1.1 Circuit-Switched Revenue Lost to VoIP
    • 3.2.1.2 Internet Trends
    • 3.2.1.3 IP Telephony and Enhanced IP Services
    • 3.2.1.4 IP-Based Virtual Private Networks
    • 3.2.1.5 Reliable VoIP and Real-Time Interactive Services
    • 3.2.1.6 Implications for IP OSSes
  • 3.2.2 Wireless Carrier Trends
    • 3.2.2.1 The US Led but Now Follows
    • 3.2.2.2 Wireless Growth Continues
    • 3.2.2.3 Slow Emergence of 3G Services
    • 3.2.2.4 Price Competition and New Services
    • 3.2.2.5 Wireless Access Network Trends
    • 3.2.2.6 End-to-End IP Connectivity and “Smartphones”
    • 3.2.2.7 The Impact of Wireless LANs
    • 3.2.2.8 Implications for Wireless OSSes
  • 3.2.3 Cable TV Trends
    • 3.2.3.1 Multi-Service Operators (MSOs) Enter Local Service Competition
    • 3.2.3.2 Upgrade of the Cable Network
• 3.3 Impact of Deregulation on OSS Systems
  • 3.3.1 Deregulation in the United States
  • 3.3.2 Deregulation in the Rest of the World
• 3.4 Major Technology Trends
  • 3.4.1 Network Security
  • 3.4.2 Modularization
  • 3.4.3 Convergence of the IT Data Center and the Telco Central Office
  • 3.4.4 Emergence of New Software Technologies
    • 3.4.4.1 Object Orientation
    • 3.4.4.2 Middleware
  • 3.4.5 The New Focus on Service Assurance
• 3.5 "The TeleManagement Forum (TMF), NGOSS, and eTOM"
• 3.6 Emerging OSS Opportunities

OSS Customer Markets

• 4.1 Customer Requirements
• 4.2 Domestic Wireline Market Needs
  • 4.2.1 Instant Return-On-Investment (ROI)
  • 4.2.2 Electronic Numbering (ENUM)
  • 4.2.3 OSS Interconnection
  • 4.2.4 Monitoring Network Quality
  • 4.2.5 Outsourcing/Demand for Application Services
  • 4.2.6 Customer-Centric Market Differentiation
  • 4.2.7 Changing Internet Access Strategies
  • 4.2.8 Broadband Network Management
• 4.3 Domestic Wireless Market Needs
  • 4.3.1 Coping with Wireless Carrier Convergence
  • 4.3.2 Reducing Customer Churn Rates
  • 4.3.3 Maintaining Network Reliability and Quality
  • 4.3.4 Wireless Number Portability
  • 4.3.5 Reducing Fraud in Voice and Data Environments
  • 4.3.6 Collecting Revenues from Inter-Carrier Billing
• 4.4 International Wireline Market Needs
• 4.5 International Wireless Market Needs
• 4.6 Cable TV Service Provider Market Needs

OSS Vendors

• 5.1 Overview
• 5.2 Product Fit
  • 5.2.1 Representative Vendor Products by TMF' s eTOM/NGOSS Operations Model
• 5.3 Representative OSS/BSS Vendors
  • 5.3.1 Agilent
  • 5.3.2 Alcatel Lucent
  • 5.3.3 Amdocs
  • 5.3.4 Axiom Systems
  • 5.3.5 BEA Systems
  • 5.3.6 Cisco Systems
  • 5.3.7 Clarity
  • 5.3.8 Comverse
  • 5.3.9 Convergys
  • 5.3.10 CSG Systems
  • 5.3.11 Dorado
  • 5.3.12 EMC
  • 5.3.13 Ericsson
  • 5.3.14 Evolving Systems
  • 5.3.15 Hewlett-Packard (HP)
  • 5.3.16 IBM
  • 5.3.17 Kabira
  • 5.3.18 NetCracker
  • 5.3.19 NetScout
  • 5.3.20 Nokia
  • 5.3.21 Openet
  • 5.3.22 Oracle
  • 5.3.23 Redknee
  • 5.3.24 Sigma Systems
  • 5.3.25 Subex Azure
  • 5.3.26 SunTec Business Solutions
  • 5.3.27 SupportSoft
  • 5.3.28 Synchronoss
  • 5.3.29 Telcordia
• 5.4 Systems Integrators
  • 5.4.1 Accenture
  • 5.4.2 Atos Origin
  • 5.4.3 Bearing Point
  • 5.4.4 Business Edge
  • 5.4.5 Capgemini
  • 5.4.6 CGI Group
  • 5.4.7 Computer Sciences Corporation (CSC)
  • 5.4.8 Electronic Data Systems (EDS)
  • 5.4.9 IBM Communications
• 5.5 Emerging Offshore Systems Integrators
  • 5.5.1 Aricent
  • 5.5.2 AsiaInfo Holdings
  • 5.5.3 Cognizant
  • 5.5.4 Infosys
  • 5.5.5 Patni
  • 5.5.6 Satyam
  • 5.5.7 Tata Consultancy Services (TCS)
  • 5.5.8 Tech Mahindra
  • 5.5.9 Wipro
• 5.6 Vendor Survey Results
  • 5.6.1 Expectations of Industry Trends
    • 5.6.1.1 OSS Sales Expectations by OSS Type
    • 5.6.1.2 OSS Sales Expectations by Service Domain
    • 5.6.1.3 Favored Method to Support New Services
  • 5.6.2 Vendor Sales Results

Market Forecasts

• 6.1 Introduction
• 6.2 Methodology
  • 6.2.1 Market Analysis Structure
  • 6.2.2 OSS Application Categories
  • 6.2.3 Addressable Market Methodology
  • 6.2.4 Methodology Algorithm
  • 6.2.5 Forecasting Model Enhancements
• 6.3 Global Forecasts
• 6.4 North America
  • 6.4.1 Wireline
  • 6.4.2 Wireless
  • 6.4.3 Broadband
  • 6.4.4 Professional Services
• 6.5 International
  • 6.5.1 Wireline
  • 6.5.2 Wireless
  • 6.5.3 Broadband
  • 6.5.4 Professional Services
• 6.6 Europe/Middle East/Africa
  • 6.6.1 Wireline
  • 6.6.2 Wireless
  • 6.6.3 Broadband
  • 6.6.4 Professional Services
• 6.7 Asia/Pacific
  • 6.7.1 Wireline
  • 6.7.2 Wireless
  • 6.7.3 Broadband
  • 6.7.4 Professional Services
• 6.8 Latin America/Caribbean
  • 6.8.1 Wireline
  • 6.8.2 Wireless
  • 6.8.3 Broadband
  • 6.8.4 Professional Services

• I-1 Total Worldwide OSS Sales Revenue, 2007-2012

• II-1 Operations Support System Dataflow
• II-2 Business Operations Systems Dataflow
• II-3 Telecommunications Management Network Functional Architecture

• III-1 Service Provider Goal Hierarchy
• III-2 Voice over IP Network Architecture
• III-3 Wireless Penetration as a Percentage of Population
• III-4 Wireless Upgrade Paths
• III-5 Worldwide Subscribers to Wireless Services, 2007-2012
• III-6 Worldwide Prepaid Wireless Penetration as of June 2006
• III-7 Average Monthly Local Bill in the United States, 1988-2006
• III-8 Wireless Access Network Topologies, Channelized vs. Packetized
• III-9 HFC Architecture
• III-10 Enhanced Telecom Operations Map (eTOM)
• III-11 Operations Component of the eTOM Framework

• IV-1 E-Bonding between a CLEC' s and ILEC' s OSSes and Databases
• IV-2 General Outsourcing Model
• IV-3 i-mode Collaboration Concept
• IV-4 Percentage of US Households Passed by Cable High-Speed Internet Service, 2000-2007

• V-1 Vendor Sales by Carrier Type
• V-2 Vendor Sales by Region and Carrier Type
• V-3 Vendor Sales by Region
• V-4 Vendor Sales by OSS Services Support
• V-5 Vendor Sales by OSS Type

• VI-1 Components of IT Budget in 2007
• VI-2 OSS Component Mix, 2007 and 2012
• VI-3 Global Carrier Revenue Distribution by Region, 2007 and 2012
• VI-4 Global Carrier Revenue Distribution, Wireline vs. Wireless, 2007 and 2012
• VI-5 Total Worldwide OSS Sales Revenue, 2007-2012
• VI-6 Worldwide OSS Sales Distribution by Region, 2007 and 2012
• VI-7 Total North American OSS Sales Revenue, 2007-2012
• VI-8 North Am Wireline OSS Sales Distribution by Cust Seg, 2007 and 2012
• VI-9 North Am Broadband OSS Sales Distribution by Cust Seg, 2007 and 2012
• VI-10 Total Int OSS Sales Revenue, 2007-2012
• VI-11 Int Wireline OSS Sales Distribution by Region, 2007 and 2012
• VI-12 Int Wireless OSS Sales Distribution by Region, 2007 and 2012
• VI-13 Int Broadband OSS Sales Distribution by Region, 2007 and 2012
• VI-14 Total Europe/Middle East/Africa OSS Sales Revenue, 2007-2012
• VI-15 Total Asia/Pacific OSS Sales Revenue, 2007-2012
• VI-16 Total Latin America/Caribbean OSS Sales Revenue, 2007-2012

• I-1 Operations Support System Definitions Summary

• II-1 Operations Support System Definitions Summary

• III-1 Carrier Revenue and Loss to VoIP by Region, 2007-2012
• III-2 MSO Revenue by Service Type, 2007-2012
• III-3 Network-Centric vs. Customer-Centric Metrics

• IV-1 Customer Markets Defined
• IV-2 Summary of Common Service Provider OSS Req and Needs Fulfilled
• IV-3 Top Ten US Multiple Systems Operators, March 2007

• V-1 Rep. Vendor Products Classified by TMF' s eTOM / NGOSS Ops Model

• VI-1 Systems Component Categories
• VI-2 Customer Markets Segmented
• VI-3 Spending Investment in 2007 by Select Market Segment
• VI-4 Worldwide Market Segment Rev Base and Growth, 2007-2012
• VI-5 Worldwide OSS Expenditure Distribution by OSS Type, 2007 and 2012
• VI-6 Global Carrier Revenue by Region, 2007-2012
• VI-7 Service Provider Revenues
• VI-8 Number of Main Wireline Telephone Lines, 2005 and 2006
• VI-9 Worldwide Broadband Lines, 2005 and 2006
• VI-10 Global Carrier Rev by Technology Segment, 2007 through 2012
• VI-11 Worldwide OSS Sales by Region, 2007-2012
• VI-12 Worldwide OSS Sales Rev, Wireline vs. Wireless, 2007-2012
• VI-13 Worldwide OSS Sales Rev by Service Type, 2007-2012
• VI-14 Worldwide OSS Sales Rev by OSS Type, 2007-2012
• VI-15 Worldwide Professional Services Rev by Region, 2007-2012
• VI-16 Worldwide Professional Services Rev by Service Type, 2007-2012
• VI-17 N Am OSS Sales Revenue, Wireline vs. Wireless, 2007-2012
• VI-18 N Am OSS Sales Revenue by Service Type, 2007-2012
• VI-19 N Am Wireline OSS Sales Rev by OSS Type, 2007-2012
• VI-20 N Am Wireline OSS Sales Distribution by OSS Type, 2007 and 2012
• VI-21 N Am Wireless OSS Sales Rev by OSS Type, 2007-2012
• VI-22 N Am Wireless OSS Sales Distribution by OSS Type, 2007 and 2012
• VI-23 N Am Broadband OSS Sales Rev by OSS Type, 2007-2012
• VI-24 N Am Broadband OSS Sales Distribution, 2007 and 2012
• VI-25 N Am Professional Services Rev by Service Type, 2007-2012
• VI-26 Int.OSS Sales Rev, Wireline vs. Wireless, 2007-2012
• VI-27 Int.OSS Sales Revenue by Service Type, 2007-2012
• VI-28 Int.Wireline OSS Sales Rev by OSS Type, 2007-2012
• VI-29 Int.Wireline OSS Sales Distribution by OSS Type, 2007 and 2012
• VI-30 Int.Wireless OSS Sales Rev by OSS Type, 2007-2012
• VI-31 Int.Wireless OSS Sales Distribution by OSS Type, 2007 and 2012
• VI-32 Int.Broadband OSS Sales Rev by OSS Type, 2007-2012
• VI-33 Int.Broadband OSS Sales Distribution by OSS Type, 2007 and 2012
• VI-34 Int.Professional Services Rev by Service Type, 2007-2012
• VI-35 Int.Professional Services Rev by Region, 2007-2012
• VI-36 EMEA OSS Sales Rev, Wireline vs. Wireless, 2007-2012
• VI-37 EMEA OSS Sales Rev by Service Type, 2007-2012
• VI-38 EMEA Wireline OSS Sales Rev by OSS Type, 2007-2012
• VI-39 EMEA Wireless OSS Sales Rev by OSS Type, 2007-2012
• VI-40 EMEA Broadband OSS Sales Rev by OSS Type, 2007-2012
• VI-41 EMEA Prof Serv Rev by Service Type, 2002-2007
• VI-42 Asia/Pacific OSS Sales Rev, Wireline vs. Wireless, 2007-2012
• VI-43 Asia/Pacific OSS Sales Rev by Service Type, 2007-2012
• VI-44 Asia/Pacific Wireline OSS Sales Rev by OSS Type, 2007-2012
• VI-45 Asia/Pacific Wireless OSS Sales Rev by OSS Type, 2007-2012
• VI-46 Asia/Pacific Broadband OSS Sales Rev by OSS Type, 2007-2012
• VI-47 Asia/Pacific Professional Services Rev by Service Type, 2002-2007
• VI-48 Latin Am/Carib OSS Sales Rev, Wireline vs. Wireless, 2007-2012
• VI-49 Latin Am/Carib OSS Sales Rev by Service Type, 2007-2012
• VI-50 Latin Am/Carib Wireline OSS Sales Rev by OSS Type, 2007-2012
• VI-51 Latin Am/Carib Wireless OSS Sales Rev by OSS Type, 2007-2012
• VI-52 Latin Am/Carib Broadband OSS Sales Rev by OSS Type, 2007-2012
• VI-53 Latin Am/Carib Prof Services Rev by Service Type, 2007-2012

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