Automated Teller Machines, The Other Self Service published by Mercator Advisory Group, Inc. in January, 2010. This report consists of 24 pages & 14 exhibits. and the price starts from US $ 2950.
Abstract
The fact remains that a large majority of consumers still use ATMs for access
to cash and not much else. Yet, upon examining the state of the ATM market as
we prepare to enter the next decade of the new millennium, we can see that it
is in no way operating in a static environment. The ATM of tomorrow is here
today and some financial institution in the U.S. are upgrading their fleet of
terminals to offer advanced functions, finally enabling traditional bank ATMs
to operate as financial services kiosks. Yet, this strategy is not enacted
without expert advice; setting the stage for opportunities in ATM managed and
outsourced services.
Mercator Advisory Group's the Automated Teller Machines, The Other Self
Service report examines the ATM market from the perspective of the current
economic and technical environment. We consider how these forces are meeting
changing consumer needs and preferences for accessing not only cash, but more
broadly, services traditionally supported in-branch.
“We suggest that the ATM market, as it enters 2010, while outwardly
similar in consumers propensity to use these devices to get cash, is also
entering a development phase offering stronger opportunities than ever before
for stakeholders across the value chain.” Patricia Hewitt,
Director of Mercator Advisory Group's Debit Advisory Service comments.
“Consumers are embracing self service strategies, financial institutions
are looking for ways to improve their brand and reach a larger accountholder
base at a lower cost, and product developers are creating hardware and
software that effectively respond to a dynamically changing market.”
Highlights of this report include:
- An analysis of the impact advanced function ATMs are having on the market.
- The changing nature of ISO organizations.
- Opportunities in advancing the market for ATM managed and outsourced
services.
- An examination of surcharge free networks.
- How the traditional ATM market is changing to keep pace with consumer's
interest in access to self-service functions.
One of 14 exhibits in this report:
This report is 24 pages long and has 14 exhibits.
Companies mentioned in this report include: Cardtronics, Allpoint, Cu
Anytime, Select A Branch, Co Op Financial Services, CU24, MoneyPass.
Table of Contents
Introduction
What Consumers Prefer
- The Persistence of Cash
- Consumer Use of ATMs
- The Supply Side View of Cash
- PIN Happy
Here's the Good News
- ATM Core Cost: Interchange
Consumer Cost of Cash
The Great Surcharge Debate
- Solution #1: Refund Fees
- Solution #2: Surcharge Free Networks
- Solution #3: Legislation
ATM Risk Management
ATMs Grow Up
- Advanced Functions Come of Age
- A Solution in Need of a Strategy
- ISO Market Steps Up
- Case in Point: Select-A-Branch
The Mobile Play
The ATM Market of Tomorrow
- Advanced Function ATMs
- ATM Outsourcing
- Surcharge Free Networks
TABLE OF FIGURES
- Figure 1. Sustainability of Cash Transactions
- Figure 2. ATM Transaction Activity Trend, 2002-2008
- Figure 3. Two Different View of Cash: Supply vs. Demand
- Figure 4. Preferred Banking Method, Consumer Survey, 2007-2009
- Figure 5. ATM and POS Transaction Trends
- Figure 6. ATM Interchange Rate Trends, 2002-2007
- Figure 7. ATM Foreign and Surcharge Fees
- Figure 8. Rise of Surcharge Free Networks
- Figure 9. European ATM Fraud Incidents
- Figure 10. Consumer Education: U.S. vs. International
- Figure 11. Advanced Functionality ATMs Cost Differential
- Figure 12. ISO Market Shifts
- Figure 13. Select-A-Branch Business Model
- Figure 14. Mobile Apps and ATM Locations
