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US Consumer Online Banking: Market Landscape & Leading Vendors

Boston, MA - Mercator Advisory Group today released the “US Consumer Online Banking: Market Landscape & Leading Vendors” report which identifies and analyzes the US consumer online banking market and identifies the leading solutions and the market segments where they compete.

The eleven vendors analyzed in the report provide solutions to over 96 percent of the banks over $500 million in assets and a substantial number of the smaller institutions as well. This is the second in a series of reports based on a detailed questionnaire and extensive interviews of leading vendors and online banking executives.

Highlights of the “US Consumer Online Banking: Market Landscape & Leading Vendors” report includes:

  • A detailed analysis of the banking market in the US and segments the market into three sub-segments based on asset size and institution type
  • Online banking opportunity size, buying characteristics, and preferred sales model for each bank segment
  • Vendor market share measured by number of institutions and number of consumers using online banking solutions
  • Comparison of online banking vendors and their relative market share, customer base distribution and deployment model by asset segment.
  • Vendor market share in the Top 50 Retail Bank, Community Bank and Credit Union segments.

“The online banking market has hit a plateau in its growth and new technology and applications are needed to increase adoption, access, usage and relationship depth,” says Bob Landry, Vice President, Mercator Advisory Group' s Customer-Centric Delivery Channels Service. “The core vendors have increased their investments in online banking forcing the online banking specialists to quicken their pace to stay ahead.”

“Banks are looking to upgrade their existing online banking technology and solution capabilities to accelerate adoption and expand usage of the online banking channel,” Landry comments. “Upcoming reports will provide a detailed capability and functional comparison for each of the selected solutions.”

There are 29 pages and 17 exhibits in this report.

Companies mentioned in this report include: Fiserv, FIS Global, Harland Financial Solutions, Intuit Financial Services, Jack Henry & Associates, Jwaala, Online Resources, Open Solutions, Q2, S1 Corporation and Sybase.

Table of Contents

TABLE OF CONTENTS

TABLE OF FIGURES

INTRODUCTION

INTRODUCTION

I. US ONLINE BANKING MARKET SEGMENTATION

  • Market Segmentation by Institution Type
  • Market Segmentation by Asset Size

II. VENDOR OVERVIEW

  • Online Banking Vendor Market Share
  • Online Banking Specialists VS Core Banking Vendors
  • Market Share by Deployment Model
  • Market share by Asset Range

III. SOLUTION CUSTOMER BASE ANALYSIS

  • Top 50 Full Service Retail Banks
  • Community Banking Market
  • Credit Union Market

IV. SUMMARY

Table of Figures

  • Figure 1. Market Segmentation for Online Banking Market
  • Figure 2. Online Banking Market Segmentation by Institution Type
  • Figure 3. Online Banking Segmentation by Asset Size - Number of Institutions
  • Figure 4. US Banking Market Segmentation by Asset Size - Total Assets & Banks by Asset Group
  • Figure 5. Characteristics of Asset Range Segments
  • Figure 6. Leading Consumer Online Banking Vendors
  • Figure 7. Online Banking Vendor Market Shares by Bank Customers & Ends Users
  • Figure 8. Online Banking Vendor Market Share - Small Banks VS Medium to Large Banks
  • Figure 9. Online Banking Specialists VS Core Banking Vendors
  • Figure 10. Online Banking Market Share by Deployment Model
  • Figure 11. Online Banking Vendors Customer Base by Deployment Model
  • Figure 12. Online Banking Vendors Customer Base - Distribution by Bank Asset Group
  • Figure 13. Online Banking Vendors Customer Base by Asset Group
  • Figure 14. Online Banking Vendors Market Segment Focus
  • Figure 15. Online Banking Vendor Installed base and Market Share in Top 50 Retail Banks
  • Figure 16. Community Online Banking Solution Market Share by Number of Customers
  • Figure 17. Credit Union Online Banking Solution Market Share by Number of Customers
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