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Mobile Banking for U.S. Corporate Customers: Catching On Slowly

Abstract

New research from Mercator Advisory Group considers corporate mobile banking development: supporters and the functions sought

Boston, MA - December 20, 2012 - Mobile banking among consumers is a "done deal" with wide acceptance. However, Mercator Advisory Group's new report, Mobile Banking for U.S. Corporate Customers: Catching On Slowly, finds both banks and commercial enterprises a bit cautious about unleashing mobile banking for corporate transactions.

Many corporate treasury personnel already have mobile devices (of myriad different kinds) and desire to mobilize their work lives as they have their personal lives. This research reviews some of the challenges facing corporations in choosing to authorize mobile transactions, as well as the challenges facing banks in attempting to serve these companies.

"The diversity of mobile personal devices introduces a new level of complexity for IT managers hoping to control and secure a bring-your-own-device (BYOD) environment. The very small business will have only one user, and thus can make do with a retail banking application. However, larger firms increasingly desire the ability to support finance and treasury employees with mobile devices, and to manage authorizations, access rights, and transaction privileges across multiple bank accounts. That requires a different solution," comments Patricia McGinnis, director of the Commercial and Enterprise Payments Service at Mercator Advisory Group and the author of the report.

Highlights of the report include:

  • - A description of the challenges of a bring-your-own-device (BYOD) mobile strategy, as it affects both the corporate customer and the bank
  • - A catalog of the treasury functions most often supported by vendors and offered by banks
  • - Identification and assessment of the three functional areas that differentiate the needs of middle market and larger customers from those of small business customers
  • - An overview of the major delivery mechanisms for mobile banking in corporations today
  • - Profiles of eight of the leading vendors and their strategies for supporting banks in offering mobile services to corporate customers

One of the seven exhibits included in this report:

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The report is 28 pages long and contains seven exhibits.

Companies mentioned in this report include: ACI Worldwide, Backbase, Bottomline Technologies, FIS, Fiserv, Fundtech, Kony Solutions, SAP (Sybase), mFoundry, and mShift.

Table of Contents

Executive Summary

Introduction

New Devices Alter User Tastes and Change User Options

  • Consumers' Use of Devices
  • Mobile Phones: Too Many Choices
  • Tablets Still Evolving

The Mobile Dilemma: "Bring Your Own Devices" (BYOD)

  • Varied Devices Challenge Security
  • BYOD Makes Life Complicated

What Is Needed When Corporate Banking Goes Mobile?

  • Small Business Mobile Services Emulate Retail
  • Medium and Larger Firms Have Different Needs

Mobile Banking: How Do U.S. Banks Deliver It?

  • The Multidevice Enablers

Mobile Corporate Banking: What Functions Do U.S. Banks Deliver?

Vendors of Corporate Banking Functions

  • General Online Banking
  • Specialists, Corporate Banking

Conclusion

  • Bibliography
  • Copyright Notice
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