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Next-Generation Online Banking: Mobile, PFM, and Bill Pay

New research from Mercator Advisory Group examines how online banking is evolving to be more powerful and convenient

Boston, MA - March 7, 2013 - In new research, Next-Generation Online Banking: Mobile, PFM, and Bill Pay, Mercator Advisory Group reviews how online banking solutions are expanding beyond their roots as transaction-oriented platforms into more customer-centric solutions designed to help customers plan and execute a wide variety of tasks.

"Online banking is in transition," comments Ed O'Brien, director of Mercator Advisory Group's Banking Channels Advisory Service, who with Tristan-Hugo Webb, analyst, coauthored the report. "With recent developments in tablets and other devices furthering the new capabilities being offered by many FIs, many solutions are at a crossroads between being defined as an online or mobile solution. In reality, they can be both."

Highlights of this report include:

  • The current state of online banking
  • Various ways for financial institutions to achieve an online banking presence
  • The diverse range of online services from mobile remote deposit capture (RDC) to personal financial management tools (PFM) enabled by advances in mobile and tablet technology
  • Growth opportunities for online banking products in the United States, Europe, and Asia
  • New capabilities under development for both online and mobile banking

One of 11 exhibits in this report:

Source: Mercator Advisory Group

This report is 24 pages long and has 11 exhibits.

Organizations mentioned in this report include: First Data, Fiserv, Intuit, Meniga, Strands Finance.

Table of Contents

Executive Summary

Introduction

  • The Maturation of Online Banking
  • The Status Quo
  • Solutions Availability and Financial Institution Size
  • The Effect of PFM and Bill Pay on Online Banking

Convergence of Traditional Online and Online/Mobile Banking

  • Taking a New View of PFM
    • First Data
    • Intuit
    • Strands Finance
    • Meniga
  • Online Banking and Bill Pay
    • Fiserv
  • Bill Pay and the Migration to Mobile
  • Case Study Examples: Bill Pay Spans Online and Mobile Channels

An International Perspective

Looking Ahead

  • End Notes
  • Copyright Notice
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