Key Performance Indicators 2010 - Churn published by Mobile Market Development Ltd in August, 2010. This report consists of 32 PAGES and the price starts from US $ 3500.
Abstract
This report presents churn statistics for 56 operators worldwide, highlighting
overall blended churn as well as a breakdown of operator churn performance
across Europe, Asia & Oceania, North & South America and Africa & Middle East.
With a supporting commentary throughout, this report reviews average postpay
and prepay churn levels and provides a historical perspective by comparing
average monthly churn trends year-on-year and highlighting the top and bottom
8 operators who experienced a decrease and increase in churn levels over 2009
compared to the previous year.
In addition, the report reviews monthly blended churn by market entry
position, by number of MNO competitors as well as monthly churn by mobile
market penetration and by the level of prepay customer penetration.
Finally, this year' s Churn benchmarking report also includes a European
Average Index which has been calculated based on the average blended churn
performance since 2006. Using the index, we compare the Monthly Churn European
Average Index to the national average and individual operators from Germany,
Italy, Spain and the UK.
This report is available as a printable PDF report (with notes) and also as an
interactive powerpoint presentation.
Total Number of Pages: 32
Table of Contents
- Table of Contents
- Terms & conditions
- Presentation navigation
- Average Monthly Churn During 2009 (56 Operators)
- Operator Rules for Churn Calculations
- A Prepay Customer Churns when the Customer?
- Prepay Churn Comparisons Are Difficult
- Monthly Blended Churn Global - FY 2009 (56 Operators)
- Monthly Blended Churn Europe - FY 2009 (37 Operators)
- Monthly Blended Churn Asia & Oceania - FY 2009 (9 Operators)
- Monthly Blended Churn North & South America - FY 2009 (6 Operators)
- Monthly Blended Churn Africa & Middle East - FY 2009 (4 Operators)
- Average Monthly Postpay Churn - FY 2009 (34 Operators)
- Average Monthly Prepay Churn - FY 2009 (13 Operators)
- Average Monthly Churn Historical Trends
- Monthly Blended Churn, YoY 2009-2008 (56 Operators)
- Average Monthly Blended Churn, Decreasing YoY (2009 vs. 2008, Top 8
Improvers)
- Average Monthly Blended Churn, Increasing YoY (2009 vs. 2008, Bottom 8)
- Monthly Blended Churn by Market Entry Position (45 Operators)
- Monthly Blended Churn by Number of MNO Competitors (49 Operators)
- Monthly Churn by Mobile Market Penetration (55 Operators)
- Monthly Churn by Prepay Customer Penetration (51 Operators)
- Monthly Churn Historical Trends Europe (33 Operators)
- Monthly Churn European Average Index
- German Operators Monthly Churn Performance against European Average Index
- Italian Operators Monthly Churn Performance against European Average Index
- Spanish Operators Monthly Churn Performance against European Average Index
- UK Operators Monthly Churn Performance against European Average Index
- Exchange Rates (1st Jan 2010)
