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Market Research Report - 261412

Teller Automation and Branch Transformation 2015

Published by Retail Banking Research
Published Content info 1,056 Pages; 430 Tables & Figures
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Teller Automation and Branch Transformation 2015
Published: April 30, 2015 Content info: 1,056 Pages; 430 Tables & Figures
Description

Faced with changing customer behaviours and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative teller automation solutions, including assisted self-service terminals, may become increasingly popular.

The study will examine what technologies banks plan to utilise to transform their branches and the role of the people within them. It will report the current deployment levels of TAUs among banks and other financial institutions and the future potential for TAUs and other new teller automation solutions in 26 countries worldwide, while identifying the main market drivers and inhibitors of TAU deployment.

The information and insights contained in this report will help suppliers make better, more informed decisions about how best to take advantage of market opportunities, by establishing:

  • How branch strategies are evolving
  • What new teller automation solutions are being utilised by banks
  • The current size and structure of the market for TAUs
  • How the TAU market is likely to change over the next few years
  • Which countries have the largest potential for TAU solutions
  • The main market drivers, inhibitors and vendor selection criteria
  • The critical market requirements

Outline of Report Contents:

The 1,000-page report comprises an introductory section with international comparisons and analysis, and 26 individual country reports, which have a common structure:

  • Market overview
  • Banking structure
  • Bank branches - branch numbers and teller positions, evolution of branch strategy
  • Customer branch technology - automated deposit terminals, assisted self-service, video-tellers, non-cash customer technology
  • Installed base of TAUs - market size, main deployers, suppliers, service and maintenance, market requirements, customer acceptance, terminal usage, connectivity, note denominations
  • Key market drivers, inhibitors and vendor selection criteria
  • Future of the market - future levels of branches and teller positions, future of alternative branch technology, forecasts and underlying assumptions of TAU market
  • Deployer profiles

Countries covered:

(26 detailed country reports )

EMEA:

  • Austria
  • Belgium
  • France
  • Germany
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom

Americas:

  • Brazil
  • Canada
  • Mexico
  • USA

Asia-Pacific:

  • Australia
  • China
  • India
  • Indonesia
  • New Zealand
Table of Contents

Table of Contents(SAMPLE)

BELGIUM

1. OVERVIEW 0F MARKET

2. BANKING STRUCTURE

3. BRANCH STRATEGICS

  • 3.1. Evolution of Branches and Teller Positions
  • 3.2. Branch Strategy

4. CUSTOMER BRANCHT ECHNOLOGY

  • 4.1. Automated Deposit Terminals
  • 4.2. Assisted Self-Service
  • 4.3. Non-Cash Customer Technology

5. INSTALLED BASE OF TAUs

  • 5.1. Development of TAUs
  • 5.2. Suppliers to the Market
  • 5.3. Service and Maintenance
  • 5.4. Market Requirements
  • 5.5. Customer Acceptance
  • 5.6. Connectivity
  • 5.7. Note Denominations

6. KEY MARKET DRIVERS AND SELECTION CRITERIA

  • 6.1. Drivers of TAU Market
  • 6.2. Inhibitors of TAU Market
  • 6.3. Vendor Selection Criteria

7. FUTURE 0F THE TAU MARKET

  • 7.1. Future Levels of Branches and Teller Positions
  • 7.2. Future of Alternative Branch Technology
  • 7.3. Future of TAU Market Requirements
  • 7.4. Future Levels of TAUs and Underlying Assumptions

8. DEPLOYER PROFILES

  • 8.1. Axa Banque
  • 8.2. KBC Bank
  • 8.3. BNP Paribas Fortis
  • 8.4. CBC Banque
  • 8.5. Belfius
  • 8.6. Crelan
  • 8.7. ING
  • 8.8. Bank van Breda

List of Figures

  • Figure 1: Key Market Statistics
  • Figure 2: Number and Density ofBranches, 2007-2014
  • Figure 3: Branches and Teller Positions, by 0rganisation, 2014
  • Figure 4: Number of TAUs, by Type, 2007-2014
  • Figure 5: Number of TAUs, by Deployer and Type, 20l4
  • Figure 6: Number and Share of TAUs, by Type, 20l4
  • Figure 7: Manufacturer Market Shares, 20l4
  • Figure 8: Note Denominations, by Value, 2014
  • Figure 9: Counterfeit Euro Notes, 2007-2014
  • Figure 10: Importance of Market Drivers
  • Figure 11: Importance of Market Inhibitors
  • Figure 12: Importance of Vendor Selection Criteria
  • Figure 13: TAU Installed Base, by Type, 2015-2019
  • Figure 14: TAU Shipments, by Type, 2015-2019
  • Figure 15: Shipments by New Installations and Replacements, 2015-2019
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