Australian Business Fixed-Line Usage and Directions, 2007 End-User Survey

Published by	Telsyte
Published	July, 2007	Product code	53281
Content info	35 Pages, 4 Tables, 31 Figures
Price	US $ 3295 PDF by E-mail (Corporate Use License)

Introduction
Related Reports

Australian Business Fixed-Line Usage and Directions, 2007 End-User Survey published by Telsyte in July, 2007. This report consists of 35 Pages, 4 Tables, 31 Figures and the price starts from US $ 3295.

Introduction

Abstract

Every year, Telsyte conducts Australia' s largest telecommunications business end-user survey. Based on the results of that survey, this study is the flagship report in Telsyte' s Business Decision Maker Series. It offers a detailed investigation and comprehensive analysis of fixed-line voice and data services usage, preferences and adoption trends among Australian businesses by providing:

A snapshot of the Australian business fixed-line market, including PSTN, broadband and data services penetration, user number and ARPU;
Business fixed-line voice and data decision-making process, including the roles of influencers and decision-makers, and use of external consultants;
Preferences for fixed-line voice and data service providers, churn rates and reasons, and end-user perceptions of those suppliers; and
Conclusion and recommendations.

The analysis in this study primarily focuses on the overall business market, with supplementary analysis being carried out by business size segment. However, where appropriate, analysis by vertical industry, geography and carrier is also provided.

1. INTRODUCTION

1.1 Methodology
1.2 Definitions

2. EXECUTIVE SUMMARY

3. BUSINESS FIXED LINE MARKET AND DECISION-MAKING PROCESS

3.1 2007 Australian Business Fixed-Line Market
3.2 Influencers and Decision Makers
3.3 Use of External Consultants

4. BROADBAND SERVICES

4.1 Business Broadband Penetration
4.2 Business Broadband Spending
4.3 Preferred Business Broadband Service Providers
4.4 Business Broadband Churn
4.5 Broadband Service Provider Perceptions

5. DATA SERVICES

5.1 Business Data Services Penetration and IP Migration
- 5.1.1 Almost half of all businesses have deployed data services
- 5.1.2 Move to all-IP networks to strengthen in the next 2 years
5.2 Preferred Data Service Providers
5.3 Business Data Services Churn
- 5.3.1 One in five businesses have churned
- 5.3.2 Almost two-thirds plan to churn in the next 2 years
5.4 Data Service Provider Perceptions

6. FIXED VOICE SERVICE

6.1 Business Fixed Voice Penetration
6.2 Business Fixed Voice Spending
6.3 Preferred Business Fixed Voice Service Providers
6.4 Business Fixed Voice Churn
6.5 Fixed Voice Service Provider Perceptions

7. CONCLUSION AND RECOMMENDATIONS

8. RELATED RESEARCH

Figures

Figure 1 - Australian Business Fixed-Line Market, 2007
Figure 2 - Stakeholders' Level of Influence on Fixed-Line Solutions, 2007
Figure 3 - Stakeholders' Level of Influence on Fixed-Line Solutions, 2007
Figure 4 - Choice of External Consultants in Deployment of Fixed-Line Projects, 2007
Figure 5 - Business Internet Penetration by Speed by Business Size, 2007
Figure 6 - Business Internet Penetration by Access Technology by Business Size, 2007
Figure 7 - Business Broadband Monthly ARPU by Business Size, 2007
Figure 8 - Business Broadband Primary Service Provider, 2007
Figure 9 - Business Broadband Churn in last 2 yrs by Business Size, 2007
Figure 10 - Business Broadband Churn Reasons in last 2 yrs, 2007
Figure 11 - Business Broadband Churn Intentions by Business Size, 2007
Figure 12 - Future Business Broadband Churn Intentions Reasons, 2007
Figure 13 - Australian Business Perception of Broadband Service Providers, 2007
Figure 14 - Business Data Services Penetration by Business Size, 2007
Figure 15 - Business Data Services Penetration by Technology by Business Size, 2007
Figure 16 - Planned Migration to All-IP Network, 2007
Figure 17 - IP Migration Inhibitors, 2007
Figure 18 - Business Data Services Primary Service Provider, 2007
Figure 19 - Business Data Services Churn in last 2 years by Business Size, 2007
Figure 20 - Business Data Services Churn Reasons in last 2 years, 2007
Figure 21 - Business Data Services Churn Intentions by Business Size, 2007
Figure 22 - Future Business Data Services Churn Reasons, 2007
Figure 23 - Australian Business Perception of Data Services Providers, 2007
Figure 24 - Business Fixed Voice Penetration by Line Type by Business Size, 2007
Figure 25 - Business Fixed Voice Monthly ARPU by Business Size, 2007
Figure 26 - Business Fixed Voice Primary Service Provider, 2007
Figure 27 - Business Fixed Voice Churn in last 2 years by Business Size, 2007
Figure 28 - Business Fixed Voice Churn Reasons in last 2 years, 2007
Figure 29 - Business Fixed Voice Churn Intentions by Business Size, 2007
Figure 30 - Future Business Fixed Voice Churn Reasons, 2007
Figure 31 - Australian Business Perception of Fixed Voice Providers, 2007

Tables

Table 1 - Distribution of Telsyte' s 2007 Survey Respondents by Business Size
Table 2 - Distribution of Telsyte' s 2007 Survey Respondents by Vertical Industry
Table 3 - Distribution of Telsyte' s 2007 Survey Respondents by Job Role
Table 4 - Distribution of Telsyte' s 2007 Survey Respondents by Geographical Location