According to the findings of this report, B2C Commerce presently accounts for less than 1% of total retail sales in the region, as there are obstacles to overcome to prepare the way for the boom. These obstacles include the low adoption of the online retail channel by local businesses, the predominance of cash on delivery payments, and low consumer acceptance of online shopping, compared to international benchmarks. Still, a few markets lead the region in adoption of E-Commerce. The UAE, Saudi Arabia, Qatar and Israel together account for around half of all sales in the region. The product categories that produce the most revenue in online sales in the region were consumer electronics, computers, and jewelry, including watches. Online shopping for clothing also has begun to gain in popularity.
Mobile commerce has a high potential in the Middle East, as smartphone and tablet penetration is high, and mobile is often the most common mode of connection to the internet in the region. M-Commerce accounted for 10% of all B2C E-Commerce in the region in 2012, with this share expected to double by 2015.
Several fast growing local merchants have emerged in response to the developing interest in B2C E-Commerce in the Middle East. Among them are mass merchants JadoPado and Alshop, and online electronics store EmiratesAvenue. Three other regional merchants, online mass merchant Souq.com, online fashion store Namshi and flash sales site MarkaVIP together garnered over USD 70 million of investment in 2012. Nevertheless, International sites Amazon and eBay are among the most popular shopping destinations of online consumers in the Middle East, though behind regional player Souq.com in terms of annual spending per shopper. Due to relatively low adoption of the online channel by local merchants, cross-border Internet shopping is common. There are even special services that assist consumers in buying from International websites and getting their orders delivered.
E-Commerce is growing in the UAE at a rate of over 20% annually off increasing Internet and mobile coverage, while store-based retail is affected by high real estate prices. Over 80% of the population are Internet users, and of this number over 15% shop online; below 10% do so on mobile devices. The most important factors for online shoppers in the UAE were pricing, customer service and ease of use, though security concerns and inability to touch and test products before purchase keep some consumers away from online purchases. The most popular E-Commerce websites were online mass merchant Souq.com, coupon dealer Cobone, Amazon.com and online flash sales website MarkaVIP. Consumer electronics and appliances was the largest product category by B2C E-Commerce sales in UAE in 2012, excluding travel and tickets. The most used payment methods in the UAE last year were credit card and cash on delivery.
B2C E-Commerce is burgeoning also in Saudi Arabia, though largely restricted to sales of clothing, electronics, appliances and travel booking. Annual growth reaching almost +40% between 2012 and 2015 is expected. Over half of the population are Internet users and of them about 10% shopped online. Mass merchants Souq.com and Sukar. com, followed by online fashion sites Namshi and MarkaVIP were the leading E-Commerce websites by Internet audience reach. Cash on delivery is the payment method used by most Saudi online shoppers.
Qatar is another regional leader in B2C E-Commerce. Rapid development of information and communication technology and an online payment infrastructure facilitate growth of E-Commerce there. Internet penetration on the total population reached almost 70% in 2012, with below 5% of the Internet users shopping online. B2C E-Commerce sales are forecasted to grow with a CAGR of over +20% between 2012 and 2015.
Israel also has been a regional leader in Internet shopping, with a double digit share of Internet users making online purchases. Consumer electronics has been the product category with the highest B2C E-Commerce sales, but the fastest growing category in the next five years is expected to be groceries.
Though total sales are not at the level of the regional leaders, Internet penetration and ICT development contribute to burgeoning B2C E-Commerce in a few countries. In Bahrain, B2C E-Commerce accounts for over 5% of total retail sales, as almost 90% of the population is Internet connected and 5% of users shop online. Similarly, nearly 80% of the population in Kuwait use the Internet, and the presence of online payment gateways there favors B2C E-Commerce. In Jordan, Internet penetration is over 70%, with just under 10% of Internet user shopping online, and B2C E-Commerce is expected to increase as trust in online shopping and payment emerges.
While showing growth potential, other markets in the region have lagged behind the leaders. Retail remains largely traditional in Iran, though the spreading Internet connectivity will facilitate E-Commerce. Just over a quarter of the Iranian population used the Internet in 2012. Development of B2C E-Commerce in Iraq has been held back by war, though payment and delivery infrastructure is emerging slowly. Internet users in Iraq accounted for less that 10% of the population last year. In Lebanon, B2C E-Commerce is in early stages of development, with most of the emerged players specializing by product categories. Internet penetration reached over 60% of the total population in 2012, but only a small one-digit share of Lebonese Internet users make purchases online. Finally, despite relatively high internet penetration rates in Oman, B2C E-Commerce is at a very early state of development, with overseas websites as the destination of most online shopping there.
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