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Contact Centers Market Research Reports

We offer market research, industry forecasts, and business analysis in the Contact Centers as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis.

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2013 - 2014 Contact Center Workforce Management Market Report Product code:247393
Published by	DMG Consulting LLC
Published	May 8, 2013	Content info	368 Pages
Price	US $ 4250

Assessment of the Asia-Pacific Contact Center Market, 2012 Product code:243860
Published by	Frost & Sullivan
Published	April 11, 2013	Content info
Price	US $ 20000

2012-2013 Workforce Optimization Product and Market Report Product code:247395
Published by	DMG Consulting LLC
Published	March 15, 2013	Content info
Price	US $ 4250

Indonesia BPO and Contact Center Market in 2013 - 2017 Product code:191445
Published by	Asia Pacific Research Group (APRG)
Published	February 13, 2013	Content info	27 Pages
Price	US $ 495

China's Contact Center Market - Moderate Growth Continues in 2013 Product code:189690
Published by	Asia Pacific Research Group (APRG)
Published	February 13, 2013	Content info	30 Pages
Price	US $ 495

Malaysia BPO and Contact Center Market in 2013 - 2017 Product code:168812
Published by	Asia Pacific Research Group (APRG)
Published	will be released on February 13, 2013	Content info	32 pages
Price	Contact Us

Global Office and Contact Center Headset Market Product code:261415
Published by	Frost & Sullivan
Published	February 5, 2013	Content info	83 Pages
Price	US $ 6000

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market Product code:261298
Published by	Frost & Sullivan
Published	February 4, 2013	Content info	98 Pages
Price	US $ 7000

Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2012: Steadfastly Revolutioning Product code:230954
Published by	IDC
Published	January 30, 2013	Content info	Pages: 15
Price	US $ 3500

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets Product code:261000
Published by	Frost & Sullivan
Published	January 29, 2013	Content info	91 Pages
Price	US $ 10000

India Contact Center Applications Market, CY2011 Product code:258259
Published by	Frost & Sullivan
Published	December 28, 2012	Content info
Price	US $ 6000

2012-2013 Social Media Customer Service/Contact Center Product and Best Practices Market Report Product code:257038
Published by	DMG Consulting LLC
Published	December 20, 2012	Content info
Price	US $ 4250

Mexico, Central America and Caribbean Contact Center Outsourcing Markets Product code:259138
Published by	Frost & Sullivan
Published	December 17, 2012	Content info	98 Pages
Price	US $ 7000

Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil Product code:257325
Published by	Frost & Sullivan
Published	December 17, 2012	Content info	61 Pages
Price	US $ 6000

CRM Outsourcing Quarterly, 3Q12 Product code:258234
Published by	Ovum, Ltd.
Published	November 21, 2012	Content info	33 Pages
Price	US $ 1895

Asia-Pacific Contact Center Applications Market, 2011 Product code:255498
Published by	Frost & Sullivan
Published	November 21, 2012	Content info
Price	US $ 25000

EMEA Contact Center Systems Markets Product code:254921
Published by	Frost & Sullivan
Published	November 19, 2012	Content info
Price	US $ 6000

Overview on the Latin American Contact Center Applications Markets Product code:254459
Published by	Frost & Sullivan
Published	November 8, 2012	Content info	114 Pages
Price	US $ 6000

2012 Workforce Optimization (Quality Management/Liability Recording) Mid-Year Market Share Report Product code:256868
Published by	DMG Consulting LLC
Published	November 5, 2012	Content info
Price	US $ 2000

Call Centers Product code:138637
Published by	Global Industry Analysts, Inc.
Published	November 1, 2012	Content info	Pages: 1128
Price	US $ 4950

2012 - 2013 Cloud-Based Contact Center Infrastructure Market Report Product code:250312
Published by	DMG Consulting LLC
Published	October 15, 2012	Content info	433 Pages
Price	US $ 4250

Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market Product code:251921
Published by	Frost & Sullivan
Published	October 3, 2012	Content info	114 Pages
Price	US $ 6000

2012 Customer Contact Experience Benchmarks-Consumer Electronics Retailers Industry Product code:252457
Published by	Frost & Sullivan
Published	October 2, 2012	Content info	110 Pages
Price	US $ 10000

2012 Customer Contact Experience Benchmarks-Telecommunications Industry Product code:252393
Published by	Frost & Sullivan
Published	September 28, 2012	Content info	127 Pages
Price	US $ 10000

2012 Customer Contact Experience Benchmarks-Multi-Channel and Cross-Industry Product code:252392
Published by	Frost & Sullivan
Published	September 27, 2012	Content info	68 Pages
Price	US $ 10000

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