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Home > Telecom & IT > Contact Centers Market Research Reports
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Contact Centers Market Research Reports

We offer market research, industry forecasts, and business analysis in the Contact Centers as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis.

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2014-2015 Contact Center Workforce Management Market Report
Product code:247393
Published by DMG Consulting LLC
Published March 20, 2014 Price USD 4250
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Product code:297170
Published by Frost & Sullivan
Published February 26, 2014 Price USD 10000
Content info Excel Spreadsheet
Sample available
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Product code:296995
Published by Frost & Sullivan
Published February 25, 2014 Price USD 3500
Content info 98 Pages
Sample available
Contact Center's Customer Experience in Brazil
Product code:296953
Published by Frost & Sullivan
Published February 20, 2014 Price USD 1500
Content info 47 Pages
Sample available
Update on the Contact Center Outsourcing Services Market in Latin America
Product code:296951
Published by Frost & Sullivan
Published February 20, 2014 Price USD 1500
Content info 46 Pages
Sample available
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Product code:296575
Published by IDC
Published February 20, 2014 Price USD 4500
Content info 24 Pages
Sample available
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Product code:247395
Published by DMG Consulting LLC
Published February 6, 2014 Price USD 4250
Content info 625 Pages
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Product code:250312
Published by DMG Consulting LLC
Published January 22, 2014 Price USD 4250
Content info 570 Pages
From IVR to Automated Customer Interaction
Product code:293347
Published by Frost & Sullivan
Published January 8, 2014 Price USD 1500
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Product code:292263
Published by Frost & Sullivan
Published December 19, 2013 Price Contact Us
Content info ND82
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Product code:231263
Published by Frost & Sullivan
Published December 11, 2013 Price USD 6000
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Global Automatic Speech Recognition Market 2014-2018
Product code:291344
Published by Infiniti Research Limited (Technavio)
Published December 6, 2013 Price USD 2500
Content info 54 Pages
Sample available
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Product code:247399
Published by DMG Consulting LLC
Published December 4, 2013 Price USD 4250
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Product code:254921
Published by Frost & Sullivan
Published October 22, 2013 Price USD 6000
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Product code:217637
Published by Frost & Sullivan
Published September 26, 2013 Price USD 6000
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This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications....
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Product code:203533
Published by Frost & Sullivan
Published September 26, 2013 Price USD 9500
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This research service covers the state of the North American contact center systems market....
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Product code:285142
Published by Frost & Sullivan
Published September 23, 2013 Price Contact Us
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Product code:279575
Published by DMG Consulting LLC
Published August 30, 2013 Price USD 4250
Content info 464 Pages
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Product code:276765
Published by Frost & Sullivan
Published July 17, 2013 Price USD 5000
Content info 54 Pages
Sample available
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Product code:247484
Published by DMG Consulting LLC
Published July 16, 2013 Price USD 4250
Content info 289 Pages
2013 Workforce Optimization (Quality Management/Liability Recording) Market Share Report
Product code:247390
Published by DMG Consulting LLC
Published June 12, 2013 Price USD 4250
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Product code:261415
Published by Frost & Sullivan
Published February 5, 2013 Price USD 6000
Content info 83 Pages
Sample available
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Product code:261298
Published by Frost & Sullivan
Published February 4, 2013 Price USD 7000
Content info 98 Pages
Sample available
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Product code:258259
Published by Frost & Sullivan
Published December 28, 2012 Price USD 6000
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Sample available
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Product code:257038
Published by DMG Consulting LLC
Published December 20, 2012 Price USD 4250
Content info