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Contact Centers Market Research Reports

We offer market research, industry forecasts, and business analysis in the Contact Centers as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis.

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Asia/Pacific (Excluding Japan) Contact Center Vendor Shares 2010: Decisively Competitive
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Product code:230954
Published by IDC
Published January, 2012 Content info Pages: 6
Price US $ 3500
Analysis of the Contact Center Applications Market
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Product code:229705
Published by Frost & Sullivan
Published January, 2012 Content info 108 Pages
Price US $ 6000
Asia Pacific Contact Center Applications Market (Executive Summary)
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Product code:227339
Published by Frost & Sullivan
Published December, 2011 Content info  
Price US $ 6000
Contact Center Market Assessment in India, CY2010
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Product code:227329
Published by Frost & Sullivan
Published December, 2011 Content info  
Price US $ 6000
Worldwide Contact Center Applications 2010 Vendor Shares
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Product code:225291
Published by IDC
Published November, 2011 Content info Pages: 9
Price US $ 3000
Analysis of the Global Contact Center and Office Headset Market
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Product code:224110
Published by Frost & Sullivan
Published November, 2011 Content info 108 Pages
Price US $ 7000
Interactive Voice Response (IVR) Systems
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Product code:225205
Published by Global Industry Analysts, Inc.
Published October, 2011 Content info Pages: 518
Price US $ 4500
Contact Centre Systems Markets in EMEA
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Product code:218335
Published by Frost & Sullivan
Published October, 2011 Content info  
Price US $ 6000
North American Hosted Contact Center Markets
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Product code:217637
Published by Frost & Sullivan
Published October, 2011 Content info 66 Pages
Price US $ 6000
Agent Performance Optimization (APO)
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Product code:210355
Published by Global Industry Analysts, Inc.
Published August, 2011 Content info Pages: 482
Price US $ 4800
China Contact Center Outsourcing Services Market 2011-2015 Forecast and Analysis
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Product code:209245
Published by IDC
Published August, 2011 Content info Pages: 27
Price US $ 3500
Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
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Product code:204484
Published by IDC
Published July, 2011 Content info Pages: 9
Price US $ 3000
North American Contact Center Systems Market
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Product code:203533
Published by Frost & Sullivan
Published June, 2011 Content info 126 Pages
Price US $ 7500
Mexican and Central American and the Caribbean Contact Center Outsourcing Services Markets 2010
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Product code:194126
Published by Frost & Sullivan
Published May, 2011 Content info 77 Pages
Price US $ 7000
Worldwide and U.S. Outsourced Customer Care Services 2011-2015 Forecast
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Product code:192296
Published by IDC
Published May, 2011 Content info Pages: 32
Price US $ 4500
Colombian and Peruvian Contact Center Outsourcing Services Markets 2010
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Product code:191997
Published by Frost & Sullivan
Published May, 2011 Content info 77 Pages
Price US $ 7000
Contact Centre Outsourcing in Europe
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Product code:191992
Published by Frost & Sullivan
Published May, 2011 Content info  
Price US $ 6000
Indonesia Contact Center (Call Center) Market Forecast: 2011 to 2015
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Product code:191445
Published by Asia Pacific Research Group (APRG)
Published May, 2011 Content info 23 Pages
Price US $ 1200
Argentinean and Chilean Contact Center Outsourcing Services Markets 2010
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Product code:181323
Published by Frost & Sullivan
Published April, 2011 Content info 77 Pages
Price US $ 7000
EMEA IVR and Voice Portal Systems Markets
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Product code:179913
Published by Frost & Sullivan
Published April, 2011 Content info  
Price US $ 6000
Brazilian Contact Center Outsourcing Services Market 2010
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Product code:179911
Published by Frost & Sullivan
Published April, 2011 Content info 60 Pages
Price US $ 7000
China's Booming Call Center Market Opportunities in 2011 and Outlook to 2015
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Product code:189690
Published by Asia Pacific Research Group (APRG)
Published March, 2011 Content info 34 Pages, 12 Exhibits
Price US $ 1295
2010 Leading Providers of Contact Center Outsourcing
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Product code:189670
Published by Orbys Black Book
Published March, 2011 Content info Pages: 124
Price US $ 2500
Dialing In: Enhancing the Call Center Experience
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Product code:180855
Published by Datamonitor
Published March, 2011 Content info Pages: 47
Price US $ 3450
Speech Recognition Applications for Contact Centers Market 2010-2013
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Product code:172315
Published by Infiniti Research Limited
Published March, 2011 Content info 28 Pages
Price US $ 1500