Annual Information Service
|Published by||Analysys Mason||Product code||937780|
|Published||annual subscription||Content info|
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|Published: annual subscription||Content info:||
This programme helps telecoms operators, communications service providers (CSPs) and vendors to understand the strategic developments in the customer engagement industry as they happen.
Our research helps operators and CSPs to determine how new software and technological capabilities can help them to increase business benefits around engagement use cases, such as for sales, marketing and customer service.
Our research helps vendors to understand the needs of their operator and CSP customers, the competitive market landscape, target investments and how to position their products and services.