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Malaysia Commercial Banking

Published: 2 issues / year | RFI Group | 71 Pages


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Malaysia Commercial Banking
Published: 2 issues / year
RFI Group
Content info: 71 Pages
  • Description

The RFi Group Commercial Banking Report - Malaysia 2020, is a comprehensive research report that provides unique primary research insights into the attitudes and appetites of commercial banking customers. The report also examines key performance indicators such as overall satisfaction and NPS for comparison between competitors in the commercial banking space. The report also offers a comprehensive coverage on multiple product types such as business operating/transaction accounts, foreign exchange products and services and corporate credit/charge cards. Drivers of product needs and satisfaction with providers' services and product capabilities are examined to assist providers in improving their offering to cater to the changing needs of customers.

Looking at key drivers of choice for domestic and international banking relationship, product satisfaction and their drivers of satisfaction. This report provides a view into companies' considerations when choosing a bank and and helps financial instituti