1. Should a delegate be unable to attend the event, then a substitute delegate is welcome at no extra charge. Please contact Global Information, Inc. for information on how to do this.
2. Should a delegate be unable to attend the event and wish to cancel their registration then this will be subject to the following:
2.a. All requests for cancellation need to be made in writing to Global Information, Inc.
2.b. Up to 8 weeks before the event date a 25% cancellation fee will be applicable.
2.c. Up to 4 weeks before the event date a 50% cancellation fee will be applicable.
2.d. After this point Terrapinn will not be able provide delegates with refunds and a 100% cancellation fee will be applicable
3. Terrapinn will makes its best endeavors to run the event per the published programme but reserves the right to alter the programme without notice including the substitution, alteration or cancellation of speakers, topics or the alteration of the dates of the event
4. Terrapinn is not responsible for any loss or damage as a result of a substitution, alternation, postponement or cancellation of an event