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DMG Consulting LLC Report List

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Founded in 2001, DMG Consulting LLC is an industry analyst/consulting firm specializing in customer-focused business strategy, operations and technology services. Our mission is to help companies build cost effective contact center and service environments that provide an outstanding customer experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our contact center consulting engagements with more than 2,000 end-user organizations, combined with our hands-on operational, managerial, technological and financial expertise, give us deep insight into what users want and need for their enterprises. Our services have included helping companies build a customer relationship management (CRM) and contact center strategy, creating business cases to justify a new investment, conducting a technology selection process to help acquire the right products at the right price, business process optimization to dramatically improve contact center performance, Web and self-service strategy initiatives, and more.

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2021-2022 Workforce Management Product and Market Report
Published by
DMG Consulting LLC
Product code
995463
Published
March 10, 2021
Content info
Price
USD 4300
Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future
Published by
DMG Consulting LLC
Product code
988582
Published
February 11, 2021
Content info
Price
USD 4300
2020-2021 Workforce Optimization Product and Market Report
Published by
DMG Consulting LLC
Product code
980430
Published
January 6, 2021
Content info
Price
USD 4300
2020 Contact Center Workforce Optimization Mid-Year Market Share Report
Published by
DMG Consulting LLC
Product code
974778
Published
December 9, 2020
Content info
Price
USD 4300
2020 - 2021 Cloud-Based Contact Center Infrastructure Product and Market Report
Published by
DMG Consulting LLC
Product code
973884
Published
December 2, 2020
Content info
Price
USD 4300
2020-2021 Digital Customer Service Product and Market Report
Published by
DMG Consulting LLC
Product code
962864
Published
September 30, 2020
Content info
Price
USD 4300
2020 - 2021 Interaction Analytics Product and Market Report
Published by
DMG Consulting LLC
Product code
950704
Published
July 23, 2020
Content info
Price
USD 4300
2020 Contact Center Workforce Optimization Market Share Report
Published by
DMG Consulting LLC
Product code
941786
Published
June 11, 2020
Content info
Price
USD 4300
2020 - 2021 Intelligent Virtual Agent Product and Market Report
Published by
DMG Consulting LLC
Product code
939695
Published
June 1, 2020
Content info
Price
USD 4300
Future Contact Center Outlook, 2025 - 2040
Published by
DMG Consulting LLC
Product code
927100
Published
March 4, 2020
Content info
Price
USD 4300
2019 Workforce Optimization Mid-Year Market Share Report
Published by
DMG Consulting LLC
Product code
319612
Published
November 12, 2019
Content info
Price
USD 4300
2019-2020 Robotic Process Automation Product and Market Report
Published by
DMG Consulting LLC
Product code
547706
Published
October 3, 2019
Content info
Price
USD 4300
2019-2020 Contact Center Analytics Product and Market Report
Published by
DMG Consulting LLC
Product code
368683
Published
August 28, 2019
Content info
Price
USD 4300
2019 Call Tracking Product Report
Published by
DMG Consulting LLC
Product code
890218
Published
July 17, 2019
Content info
Price
USD 4300
2018 Knowledge Management Product and Market Report
Published by
DMG Consulting LLC
Product code
632834
Published
May 2, 2018
Content info
Price
USD 4300
2017 Contact Center Gamification Product and Market Report
Published by
DMG Consulting LLC
Product code
310318
Published
May 10, 2017
Content info
Price
USD 4300