Founded in 2001, DMG Consulting LLC is an industry analyst/consulting firm specializing in customer-focused business strategy, operations and technology services. Our mission is to help companies build cost effective contact center and service environments that provide an outstanding customer experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our contact center consulting engagements with more than 2,000 end-user organizations, combined with our hands-on operational, managerial, technological and financial expertise, give us deep insight into what users want and need for their enterprises. Our services have included helping companies build a customer relationship management (CRM) and contact center strategy, creating business cases to justify a new investment, conducting a technology selection process to help acquire the right products at the right price, business process optimization to dramatically improve contact center performance, Web and self-service strategy initiatives, and more.