Market Research Report
Connected Consumer Survey 2020: Fixed Broadband Retention and Satisfaction in Developed Asia-Pacific
|Published by||Analysys Mason||Product code||1002633|
|Published||Content info||16 Slides
Delivery time: 1-2 business days
|Connected Consumer Survey 2020: Fixed Broadband Retention and Satisfaction in Developed Asia-Pacific|
|Published: April 27, 2021||Content info: 16 Slides||
"Digital channels such as social media and self-care apps are linked with higher customer service satisfaction than traditional channels such as call centres, but retail stores are also important from a satisfaction standpoint."
This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of fixed broadband users in developed Asia-Pacific.
The research was conducted between August and September 2020. The survey groups were chosen to be representative of the mobile-internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There was a minimum of 1000 respondents per country, and 3000 respondents in the region.