Market Research Report
Connected Consumer Survey 2020: Fixed Broadband Retention and Satisfaction in Europe and the USA
|Published by||Analysys Mason||Product code||1002634|
|Published||Content info||19 Slides
Delivery time: 1-2 business days
|Connected Consumer Survey 2020: Fixed Broadband Retention and Satisfaction in Europe and the USA|
|Published: April 27, 2021||Content info: 19 Slides||
"Price satisfaction is less important than it used to be because consumers are focusing on their service experience as connectivity needs have become more critical."
This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of fixed broadband users in Europe and the USA.
The research was conducted between August and September 2020. The survey groups were chosen to be representative of the mobile-internet-using population in the region. We set quotas on age, gender and geographical spread to that effect. There was a minimum of 1000 respondents per country, and 9000 respondents in the region.