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PUBLISHER: Analysys Mason | PRODUCT CODE: 1261020

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PUBLISHER: Analysys Mason | PRODUCT CODE: 1261020

Fixed-Wireless Access Consumer Satisfaction: Consumer Survey

PUBLISHED:
PAGES: 10 Slides
DELIVERY TIME: 1-2 business days
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USD 4999

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"NPS tends to be higher for FWA compared to cable and fibre."

This report uses the results of our consumer survey to provide an analysis of consumer satisfaction for fixed-wireless access (FWA) compared to other fixed broadband technologies.

Topics analysed

  • Take-up of FWA by geographic area and income levels
  • Net Promoter Scores (NPSs) by fixed broadband technology
  • Satisfaction scores by fixed broadband technology

Survey data coverage

The survey was conducted in association with Dynata between July 2022 and August 2022. The survey groups were chosen to be representative of the internet-using population in selected countries around the world. We set quotas on age, gender and income. There were at least 1000 respondents per country.

Geographic coverage

  • Western Europe (WE): France, Germany, Ireland, Italy, Norway, Spain, Sweden and the UK
  • Central and Eastern Europe (CEE): Poland and Turkey
  • North America (NA): Canada and the USA
  • Developed Asia-Pacific (DVAP): Australia and New Zealand
  • Emerging Asia-Pacific (EMAP): Malaysia and the Philippines
  • Sub-Saharan Africa (SSA): South Africa

Table of Contents

  • Executive summary
  • FWA take-up and consumer satisfaction
  • Methodology and panel information
  • About the author and Analysys Mason
Have a question?
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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

Manager - Americas

+1-860-674-8796

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