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Market Research Report

MSP Survey: Product and Service Portfolio

Published by Analysys Mason Product code 753030
Published Content info 8 Slides
Delivery time: 1-2 business days
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MSP Survey: Product and Service Portfolio
Published: December 5, 2018 Content info: 8 Slides

"MSPs are expected to expand their managed IT services, cloud and SaaS portfolios to capitalise on the changing market landscape and demand."

Managed service providers (MSPs) operate in a price sensitive market where they need to meet clients' current and future requirements. MSPs generally have a diverse product portfolio, and are gradually shifting away from on-premises solutions and towards cloud services. This report uses a survey of 950 MSPs worldwide to look at the typical portfolios of MSPs and how these are changing. It covers their managed IT services, types of cloud services and types of SaaS solutions.

This report provides

  • data on and analysis of the typical portfolios of MSPs and how these are changing, and covers:
    • the typical breakdown of MSP revenue
    • the types of managed IT services provided by MSPs
    • the types of cloud services provided by MSPs
    • the types of SaaS solutions provided by MSPs.


Terry van Staden, Analyst, Research.

Terry is a member of Analysys Mason's Enterprise and IoT research practice, focusing on operator strategies for the enterprise market. He specialises in SME bundling strategies, primary research and is responsible for our enterprise survey work. Prior to joining Analysys Mason, Terry received his masters in economics under full scholarship in South Africa, where his research papers won - or were nominated for - several national awards. He is a member of the Golden Key International Honour Society and the recipient of the Gold Duke of Edinburgh's Award.

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