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Market Research Report

AI-Driven Zero-Touch Automation: Market Analysis of Related Technology and Use Cases for the Telecoms Industry

Published by Analysys Mason Product code 810798
Published Content info 21 Slides
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AI-Driven Zero-Touch Automation: Market Analysis of Related Technology and Use Cases for the Telecoms Industry
Published: March 20, 2019 Content info: 21 Slides
Description

"CSPs need to automate their processes quickly and more completely to achieve further efficiencies and to address relatively rapid changes in technology, services and customer demands, as well as declining service revenue."

Communications service providers (CSPs) want to improve their processes to reduce costs and improve customer experience, but many processes are complex to model and change with a frequency that makes end-to-end automation difficult to achieve and uneconomical to implement. CSPs can simplify these processes by removing manual steps, which requires the use of different technologies including AI. AI-driven zero-touch automation (AI ZTA) is well-suited to tackling complex, dynamic and data-intensive processes.

IN THIS REPORT, WE ANSWER THE FOLLOWING QUESTIONS.

  • What is AI-driven zero-touch automation?
  • Why is it needed by CSPs?
  • What is needed for its implementation?
  • Where should it be applied first?
  • What examples are there of AI-driven zero-touch processes?
  • Which vendors are active in the market?
  • What solutions are vendors currently offering?
  • Which use cases are being supported?

AI-BASED APPROACHES TO ZERO-TOUCH AUTOMATION BUILD ON
OTHER APPROACHES AND
ADDRESS MORE-COMPLEX AND DYNAMIC ISSUES

SAMPLE PAGES

ABOUT THE AUTHOR:

Justin van der Lande is a Principal Analyst for Analysys Mason and leads the AI and Analytics research programme, which is part of Analysys Mason's Telecoms Software and Networks research stream. He specialises in business intelligence and analytics tools, which are used in all telecoms business processes and systems. In addition, Justin provides technical expertise for Analysys Mason in consultancy and bespoke large-scale custom research projects. He has more than 20 years' experience in the communications industry in software development, marketing and research. He has held senior positions at NCR/AT&T, Micromuse (IBM), Granite Systems (Telcordia) and at the TM Forum. Justin holds a BSc in Management Science and Computer Studies from the University of Wales.

Table of Contents

Table of Contents

  • Executive summary
  • Analysis and recommendations
  • How is AI applied to zero-touch processes?
  • Why is AI needed to provide zero-touch automation?
  • Where is AI being used in zero-touch automation?
  • Appendix
  • About the author and Analysys Mason
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