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Market Research Report

Managed Service Provider Services: North America Forecast 2018-2023

Published by Analysys Mason Product code 858138
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Managed Service Provider Services: North America Forecast 2018-2023
Published: June 5, 2019 Content info: 7 Slides
Description

We expect that MSPs will be one of the fastest-growing routes to market; their revenue will grow at a CAGR of 12% between 2018 and 2023 and will account for 13% of the North American ICT market by 2023."

Managed service providers (MSPs) have a large and rapidly expanding opportunity. We expect that MSPs will account for 13% of the USD900 billion ICT market in North America by 2023. This report provides forecasts for nine different ICT service categories, with more-granular detail on the three most important service categories for MSPs: IT and managed services, infrastructure and business applications.

This report provides:

  • forecasts for nine different high-level service categories from 2018-2023
  • cloud and on-premises revenue growth comparisons
  • forecasts for spending across businesses of different sizes
  • more-granular forecasts for the service categories that are most important to MSPs: IT and managed services, infrastructure and business applications.
Table of Contents

Table of Contents

  • 7.Executive summary
  • 8.Executive summary: MSPs' revenue will grow at a CAGR of 12% between 2018 and 2023, driven by IT and managed services, business applications and infrastructure
  • 9.Forecast results
  • 10.MSPs in NA will generate USD120 billion of revenue in 2023, which is around 13% of the total ICT market in the region
  • 11.IT and managed services, infrastructure and business applications account for 78% of MSPs' revenue in NA and are expected to deliver significant revenue growth
  • 12.MSPs' core target market is businesses with around 10-250 employees in NA, but businesses of all sizes offer revenue growth opportunities
  • 13.IT and managed services: this category accounts for most of MSPs' revenue in NA and 65% of this revenue comes from support and consulting services
  • 14.Infrastructure is one of the largest and fastest-growing components of MSPs' portfolios, driven by the growing demand for cloud server and networking services
  • 15.Business applications revenue will increase at a CAGR of 20% in NA between 2018 and 2023, driven by basic SaaS such as email and productivity suites
  • 16.Forecast methodology and definitions
  • 17.Our methodology: we use extensive primary research, along with vendor and macroeconomic insights to size and segment the market opportunity and outlook
  • 18.Definitions: IT and managed services [1]
  • 19.Definitions: IT and managed services [2]
  • 20.Definitions: IT and managed services [3]
  • 21.Definitions: infrastructure [1]
  • 22.Definitions: infrastructure [2]
  • 23.Definitions: infrastructure [3]
  • 24.Definitions: infrastructure [4]
  • 25.Definitions: infrastructure [5]
  • 26.Definitions: infrastructure [6]
  • 27.About the author and Analysys Mason
  • 28.About the author
  • 29.Analysys Mason's consulting and research are uniquely positioned
  • 30.Research from Analysys Mason
  • 31.About AMI-Partners

List of figures

  • Figure 1: Change in MSPs' revenue, by level 1 category, North America, 2018-2023
  • Figure 2: MSPs' revenue, split by cloud and on-premises, North America, 2018-2023
  • Figure 3: MSPs' revenue in 2018, and CAGR for revenue 2018-2023, by business size, North America
  • Figure 4: Business spending on ICT services in 2018 and CAGR 2018-2023, by channel, North America
  • Figure 5: Total business spending on ICT services, and MSPs' share, North America, 2018-2023
  • Figure 6: MSPs' revenue, by level 1 category, North America, 2018-2023
  • Figure 7: MSPs' revenue in 2018 and CAGR 2018-2023, by level 1 category, North America
  • Figure 8: MSPs' revenue, by business size, North America, 2018-2023
  • Figure 9: MSPs' revenue and CAGR, by level 1 category and business size, North America, 2018-2023
  • Figure 10: MSPs' revenue from IT and managed services, by aggregated level 3 categories, North America, 2018-20232
  • Figure 11: MSPs' revenue from infrastructure, split by cloud and on-premises, North America, 2018-2023
  • Figure 12: MSPs' revenue from infrastructure services, by level 3 category, North America, 2018-2023
  • Figure 13: MSPs' revenue from business applications, by level 2 category, North America, 2018-2023
  • Figure 14a: Definitions and key drivers for IT and managed services
  • Figure 14b: Definitions and key drivers for IT and managed services
  • Figure 14c: Definitions and key drivers for IT and managed services
  • Figure 15a: Definitions and key drivers for infrastructure
  • Figure 15b: Definitions and key drivers for infrastructure
  • Figure 15c: Definitions and key drivers for infrastructure
  • Figure 15d: Definitions and key drivers for infrastructure
  • Figure 15e: Definitions and key drivers for infrastructure
  • Figure 15f: Definitions and key drivers for infrastructure
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