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Market Research Report

Business Survey 2019: South Africa Country Report

Published by Analysys Mason Product code 913668
Published Content info 9 Slides
Delivery time: 1-2 business days
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Business Survey 2019: South Africa Country Report
Published: October 11, 2019 Content info: 9 Slides

"There is a remarkable variation in performance among operators in South Africa, leaving considerable scope for differentiation and, indeed, improvement."

We interviewed 250 businesses in South Africa about their usage and providers of telecoms and ICT services, and their satisfaction with these services. This report provides the key findings relating to South Africa and analyses how it compares to other countries. It covers fixed and mobile services, cloud, security, IoT and the key implications for operators.

This report provides:

  • Net Promoter Scores for fixed and mobile operators
  • data on the satisfaction levels for various service aspects for each of the major fixed and mobile operators
  • data on cloud penetration and growth
  • analysis of the state of cyber security
  • analysis of the potential for operators to enter the ICT market
  • data on the state of IoT deployment and development in South Africa
  • data on routes to market for fixed, mobile and IoT services
  • discussion on the key implications for operators.


Terry van Staden

Terry is a member of Analysys Mason's Operator business services and IoT research practice, focusing on operator strategies for the enterprise market. He specialises in SME bundling strategies, primary research and is responsible for our enterprise survey work. Prior to joining Analysys Mason, Terry received his masters in economics under full scholarship in South Africa, where his research papers won - or were nominated for - several national awards. He is a member of the Golden Key International Honour Society and the recipient of the Gold Duke of Edinburgh's Award.

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