Market Research Report
Connected Consumer Survey 2019: Mobile Customer Satisfaction in Europe and the USA
|Published by||Analysys Mason||Product code||931279|
|Published||Content info||21 Slides
Delivery time: 1-2 business days
|Connected Consumer Survey 2019: Mobile Customer Satisfaction in Europe and the USA|
|Published: April 7, 2020||Content info: 21 Slides||
"Positive customer service experiences are increasingly building customer satisfaction rather than negative customer service experiences driving churn."
This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Europe and the USA. In particular, it focuses on customer satisfaction, churn and retention-related aspects of mobile services. The survey was conducted in association with Dynata between July and August 2019.
This report provides:
The survey was conducted in association with Dynata between July and August 2019. The survey groups were chosen to be representative of the mobile-internet-using population. We set quotas on age, gender and geographical spread to that effect. There were a minimum of 1000 respondents per country, and 8000 in the region.