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Market Research Report

Operator Business Services: Singapore forecast 2019-2024

Published by Analysys Mason Product code 949942
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Operator Business Services: Singapore forecast 2019-2024
Published: July 16, 2020 Content info: 17 Slides
Description

"ICT services represent the key business revenue growth opportunity for operators in Singapore."

This report provides an outlook on the telecoms and ICT services market in Singapore for micro, small and medium-sized enterprises (MSMEs) and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report provides:

  • forecasts for operator services to MSMEs and large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • an estimate of the total market for ICT services and the likely share achievable by operators for each service
  • demographic data on the number of employees, businesses and sites within each segment (note that we include entities in the governmental and public sectors)
  • operator profiles for Singtel, StarHub, M1 and some smaller network operators and systems integrators with a B2B focus.

COVERAGE:

Geographical coverageServices
  • Singapore

Enterprise size

Segments

  • Micro (0-9 employees)
  • Small (10-49 employees)
  • Medium (50-249 employees)
  • Large (250+ employees)

Connections

Mobile

  • Voice and messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, BFWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s

ICT

  • Unified communications and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS)
  • Enterprise mobility
  • Desktop management
Table of Contents

Table of Contents

  • 5. Executive summary
  • 6. Executive summary: operator business revenue in Singapore is forecast to increase, driven primarily by growth in ICT services revenue
  • 7. Implications for operators
  • 8. Forecast results
  • 9. Operator business revenue in Singapore will grow steadily, driven by an increased contribution from ICT services
  • 10. Dedicated connections and mobile data will continue to dominate operator business revenue, but ICT service revenue will grow strongly
  • 11. Medium sized and large enterprises will be the biggest source of revenue growth due to their greater dependence on ICT services
  • 12. Revenue from mobile services will increase slightly, supported by further growth in the number of handsets
  • 13. Competitive pressure will drive ongoing declines in revenue from fixed services
  • 14. High bandwidth services for both broadband and dedicated connections will account for a growing share of fixed data connections
  • 15. The addressable market for ICT services for operators will continue to grow as businesses continue to migrate towards cloud based business solutions
  • 16. Operator revenue from ICT services accounts for a rapidly growing share of overall business revenue
  • 17. COVID 19 impact (developed Asia Pacific
  • 18. Operator retail revenue from businesses across developed Asia Pacific could fall by up to 8% in 2020 as a result of the COVID 19 outbreak
  • 19. Revenue from mobile services, fixed voice and broadband services is likely to fall the most, while some ICT services may benefit from the pandemic
  • 20. Operator profiles
  • 21. The Next Generation National Broadband Network has a significant impact on the fixed market in Singapore
  • 22. Operator profiles: Singtel
  • 23. Operator profiles: StarHub
  • 24. Operator profiles: M1 and TPG Telecom
  • 25. Operator profiles: others
  • 26. Forecast methodology and assumptions
  • 27. Forecast methodology and assumptions: presentation of results
  • 28. Forecast methodology and assumptions: market definition
  • 29. Forecast methodology and assumptions: modelling approach
  • 30. Forecast methodology and assumptions: mobile services
  • 31. Forecast methodology and assumptions: fixed services [1]
  • 32. Forecast methodology and assumptions: fixed services [2]
  • 33. Forecast methodology and assumptions: ICT services [1]
  • 34. Forecast methodology and assumptions: ICT services [2]
  • 35. About the authors and Analysys Mason
  • 36. About the authors
  • 37. Analysys Mason's consulting and research are uniquely positioned
  • 38. Research from Analysys Mason
  • 39. Consulting from Analysys Mason

List of Figures

  • Figure 1: Change in telecoms operator retail revenue from businesses by service type, Singapore, 2019-2024
  • Figure 2: Connections for businesses and CAGRs by type of connection, Singapore, 2019-2024
  • Figure 3: Telecoms operator retail revenue from businesses in 2019 and CAGR for 2019-2024 by business size, Singapore
  • Figure 4: Telecoms operator retail revenue from businesses by service type and share of total market, Singapore, 2015-2024
  • Figure 5: Percentage of operator retail revenue from businesses and CAGR by service type, Singapore
  • Figure 6: Percentages of retail revenue, total employees and total business sites by business size, Singapore, 2019
  • Figure 7: Telecoms operator retail revenue from businesses by service type and business size, Singapore, 2019 and 2024
  • Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, Singapore, 2015-2024
  • Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, Singapore, 2015-2024
  • Figure 10: Number of business fixed broadband and dedicated connections by type of connection, Singapore, 2015-2024
  • Figure 11: Addressable ICT services retail revenue from businesses by service type, Singapore, 2015-2024
  • Figure 12: Addressable ICT services retail revenue from businesses by service type and provider and operators' share of this revenue by service type, Singapore, 2024
  • Figure 13: Telecoms operator retail revenue from businesses, by COVID-19 scenario, developed Asia-Pacific, 2018-2024
  • Figure 14: Telecoms operator retail revenue from businesses by COVID-19 scenario and service, developed Asia-Pacific, 2019 and 2020
  • Figure 15: Enterprise revenue, Singtel, Singapore, FY2019-FY2020 (year ending 31 March)
  • Figure 16: Business revenue, StarHub, Singapore, 2018-2019
  • Figure 17: Connectivity revenue and the number of buildings connected, Superloop, Singapore, FY2019
  • Figure 18: Percentage of enterprises, employees and business sites by enterprise size, Singapore, 2019
  • Figure 19: Diagram of the forecast modelling approach
  • Figure 20: Definitions and key drivers for mobile services
  • Figure 21a: Definitions and key drivers for fixed services
  • Figure 21b: Definitions and key drivers for fixed services
  • Figure 22a: Definitions and key drivers for ICT services
  • Figure 22b: Definitions and key drivers for ICT services
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