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Market Research Report

China's Evolving Call Center Market 2016-2021

Published by Asia Pacific Research Group (APRG) Product code 189690
Published Content info 30 Pages; 11 Figures
Delivery time: 1-2 business days
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China's Evolving Call Center Market 2016-2021
Published: June 18, 2016 Content info: 30 Pages; 11 Figures

This 2016 edition provides an updated analysis of the Call Center industry in the PRC. As the sophistication and demands of Chinese consumers evolve, we continue to see investment in technology infrastrucutre and software in Call Centers across China. The publication outlines the Contact Center market in China, and includes APRG's market forecasts for key metrics to 2021. This report, largely focused on the hardware, software and services for Call Centers, identifies market opportunities and challenges. Thiis report also provides an updated snapshot of the CRM SaaS market,

Key goals of this publication:

This research report was designed to help you:

  • Assess the size and the opportunities of the Call Center market in China
  • Understand which sectors and cities are growing the fastest
  • Understand the customer service trends impacting China's Call Centre market
  • Understand the technology trends impacting China's Call Center market
  • Make investment decisions for this sector

Some of the companies discussed in this report:

  • China Construction Bank
  • China Mobile
  • Air China
  • Bank of China
  • China Life
  • Ping An
  • Standard Chartered Bank
Table of Contents

Table of Contents

Table of Figures and Exhibits:

  • 1. Current and Expected Growth in Call Center Seats in China to 2021
  • 2.Revenue Forecast for Call Centre Outsourcing and Professional Services in China
  • 3. Emerging Contact Center and CRM trends in China
  • 4. Strengths Weaknesses Opportunities Threat - SWOT Analysis
  • 5. SaaS Market in China
  • 6. Number and Distribution of Call Centers in China
  • 7. Call Center Customer Service Growth Drivers
  • 8. Revenue Forecast for Call Center Technology Consulting and Professional Services
  • 9. Changes in the type of Contact Center transactions
  • 10. Is Dailan living up to its previously hyped potential?
  • 11. The Call Center Cloud Market in China - Real or Marketing Hype ?
  • 12. The CRM SaaS Market in China 2016 - 2021
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