Market Research Report
Indonesia Call Center and CRM SaaS Market Forecast 2016-2021
|Published by||Asia Pacific Research Group (APRG)||Product code||191445|
|Published||Content info||40 Pages
Delivery time: 1-2 business days
|Indonesia Call Center and CRM SaaS Market Forecast 2016-2021|
|Published: July 31, 2016||Content info: 40 Pages||
The Indonesia Call Center market will continue to see incremental growth in the 2016 - 2021 timeframe as enterprise and mid-market firms continue investing in customer service software and converged infrastructure.
This market research report is a new comprehensive assessment of the Contact Center market in Indonesia looking ahead over the next 5 years. Our objective is to provide industry professionals and analysts with independent market intelligence for Indonesia's growing Contact Center and CRM software ( including SaaS) market.
Besides enabling decision makers to assess the market size and growth, it will also identify net new market opportunities, as well as key risks. This report provides answers to help you:
In terms of spending on Call Center technologies in Indonesia, we note that $105 million was spent in 2013. Based on our interviews, we forecast that to grow to $163 million by 2017.
Figure 8. Call Center Technology Spending in Indonesia - to 2021