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Global Chatbot Market Size study, by End User, by Application, by Type, by Product Landscape, by Vertical and Regional Forecasts 2021-2027

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Global Chatbot Market Size study, by End User, by Application, by Type, by Product Landscape, by Vertical and Regional Forecasts 2021-2027
Published: May 7, 2021 Content info:
Description

Global Chatbot Market is valued approximately USD 428.9 million in 2020 and is anticipated to grow with a healthy growth rate of more than 23.95% over the forecast period 2021-2027.

A chatbot is an artificial intelligence software that simulates and processes human conversation (either written or spoken) with a user in natural language via messaging applications, websites, or mobile apps. Driven by AI, machine learning and natural-language processing, chatbots process data to deliver answers to questions of all types. Chatbots are useful in improving operational efficiency, cost-cutting for businesses while offering ease of use, providing added services to employees and customers. They also help organizations to effortlessly resolve various customer queries and problems while reducing the need of human interface. In addition to all this, they allow companies to cater to an unlimited number of customers in a personal way and can be scaled up or down, given the business demands. The data captured by chatbots can be used for internal analysis by the company by generating insights from it. All the aforementioned features, augmented by increased demand from end-use industries such as healthcare, hospitality, retail, e-commerce etc., are acting as drivers for the growth of chatbot market. According to United Nations Conference on Trade and Development, global e-commerce sales jumped to $26.7 trillion in 2019, up 4% from $25.6 trillion in 2018. In addition to that, COVID-19 pandemic increased online retail sales share of total retail sales from 16% to 19% in 2020. The United States continued to dominate the overall e-commerce market, followed by Japan, China, South Korea and UK. The faster adoption of e-commerce will certainly propel chatbots market as manual customer problem resolution and grievance redressal will become tough to execute.

The lack of human interaction and absence of detailed and personalized query resolution in chatbots may restraint its growth to some extent since many businesses might resist the chatbot adoption in their firm. Nonetheless, the post-pandemic landscape acts as an opportunity for chatbot market in the following decade as many businesses are moving towards virtual and automated mode of customer interaction.

Key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World are analysed to provide a holistic picture of Chatbot Market. Due to faster technological adoption by many retail, healthcare and BFSI firms as well as higher concentration of startups in the area, North America is a significant region across the world in terms of market share. Whereas, Asia-Pacific is expected to exhibit highest growth rate for the forecast period 2021-2027 owing to the growing startup culture and drastic increase in e-commerce sector and other online businesses.

Major market player included in this report are:

[24]7.ai, Inc

Acuvate

Aivo

Artificial Solutions

Botsify Inc.

Creative Virtual Ltd.

eGain Corporation

IBM Corporation

Inbenta Technologies Inc.

Next IT Corp.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By End user:

Large enterprise

Medium enterprise

Small enterprise

By Application:

Bots for service

Bots for social media

Bot for payments/order processing

Bots for marketing

Others

By Type:

Standalone

Web based

Messenger based/third Party

By Product Landscape:

Artificial intelligence

Marketing

Human intelligence

By Vertical:

Healthcare

Retail

Banking

Media and entertainment

Travel & tourism

E-commerce

Others

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019

Base year - 2020

Forecast period - 2021 to 2027

Target Audience of the Global Chatbot Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Table of Contents

Chapter 1.Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
    • 1.2.1. Chatbot Market, by Region, 2019-2027 (USD Billion)
    • 1.2.2. Chatbot Market, by End user, 2019-2027 (USD Billion)
    • 1.2.3. Chatbot Market, by Application, 2019-2027 (USD Billion)
    • 1.2.4. Chatbot Market, by Type, 2019-2027 (USD Billion)
    • 1.2.5. Chatbot Market, by Product Landscape, 2019-2027 (USD Billion)
    • 1.2.6. Chatbot Market, by Vertical, 2019-2027 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Chatbot Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Chatbot Market Dynamics

  • 3.1. Chatbot Market Impact Analysis (2019-2027)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Cost reduction by chatbots for businesses
      • 3.1.1.2. Increasing demand from e-commerce and healthcare industries
    • 3.1.2. Market Challenges
      • 3.1.2.1. Lack of human interaction and personalisation
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Rise in virtual assistance in post-pandemic landscape

Chapter 4. Global Chatbot Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion

Chapter 5. Global Chatbot Market, by End user

  • 5.1. Market Snapshot
  • 5.2. Global Chatbot Market by End user, Performance - Potential Analysis
  • 5.3. Global Chatbot Market Estimates & Forecasts by End user 2018-2027 (USD Billion)
  • 5.4. Chatbot Market, Sub Segment Analysis
    • 5.4.1. Large enterprise
    • 5.4.2. Medium enterprise
    • 5.4.3. Small enterprise

Chapter 6. Global Chatbot Market, by Application

  • 6.1. Market Snapshot
  • 6.2. Global Chatbot Market by Application, Performance - Potential Analysis
  • 6.3. Global Chatbot Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
  • 6.4. Chatbot Market, Sub Segment Analysis
    • 6.4.1. Bots for service
    • 6.4.2. Bots for social media
    • 6.4.3. Bot for payments/order processing
    • 6.4.4. Bots for marketing
    • 6.4.5. Others

Chapter 7. Global Chatbot Market, by Type

  • 7.1. Market Snapshot
  • 7.2. Global Chatbot Market by Type, Performance - Potential Analysis
  • 7.3. Global Chatbot Market Estimates & Forecasts by Type 2018-2027 (USD Billion)
  • 7.4. Chatbot Market, Sub Segment Analysis
    • 7.4.1. Standalone
    • 7.4.2. Web based
    • 7.4.3. Messenger based/third Party

Chapter 8. Global Chatbot Market, by Product Landscape

  • 8.1. Market Snapshot
  • 8.2. Global Chatbot Market by Product Landscape, Performance - Potential Analysis
  • 8.3. Global Chatbot Market Estimates & Forecasts by Product Landscape 2018-2027 (USD Billion)
  • 8.4. Chatbot Market, Sub Segment Analysis
    • 8.4.1. Artificial intelligence
    • 8.4.2. Marketing
    • 8.4.3. Human intelligence

Chapter 9. Global Chatbot Market, by Vertical

  • 9.1. Market Snapshot
  • 9.2. Global Chatbot Market by Vertical, Performance - Potential Analysis
  • 9.3. Global Chatbot Market Estimates & Forecasts by Vertical 2018-2027 (USD Billion)
  • 9.4. Chatbot Market, Sub Segment Analysis
    • 9.4.1. Healthcare
    • 9.4.2. Retail
    • 9.4.3. Banking
    • 9.4.4. Media and entertainment
    • 9.4.5. Travel & tourism
    • 9.4.6. E-commerce
    • 9.4.7. Others

Chapter 10. Global Chatbot Market, Regional Analysis

  • 10.1. Chatbot Market, Regional Market Snapshot
  • 10.2. North America Chatbot Market
    • 10.2.1. U.S. Chatbot Market
      • 10.2.1.1. End user breakdown estimates & forecasts, 2018-2027
      • 10.2.1.2. Application breakdown estimates & forecasts, 2018-2027
      • 10.2.1.3. Type breakdown estimates & forecasts, 2018-2027
      • 10.2.1.4. Product Landscape breakdown estimates & forecasts, 2018-2027
      • 10.2.1.5. Vertical breakdown estimates & forecasts, 2018-2027
    • 10.2.2. Canada Chatbot Market
  • 10.3. Europe Chatbot Market Snapshot
    • 10.3.1. U.K. Chatbot Market
    • 10.3.2. Germany Chatbot Market
    • 10.3.3. France Chatbot Market
    • 10.3.4. Spain Chatbot Market
    • 10.3.5. Italy Chatbot Market
    • 10.3.6. Rest of Europe Chatbot Market
  • 10.4. Asia-Pacific Chatbot Market Snapshot
    • 10.4.1. China Chatbot Market
    • 10.4.2. India Chatbot Market
    • 10.4.3. Japan Chatbot Market
    • 10.4.4. Australia Chatbot Market
    • 10.4.5. South Korea Chatbot Market
    • 10.4.6. Rest of Asia Pacific Chatbot Market
  • 10.5. Latin America Chatbot Market Snapshot
    • 10.5.1. Brazil Chatbot Market
    • 10.5.2. Mexico Chatbot Market
  • 10.6. Rest of The World Chatbot Market

Chapter 11. Competitive Intelligence

  • 11.1. Top Market Strategies
  • 11.2. Company Profiles
    • 11.2.1. [24]7.ai, Inc
      • 11.2.1.1. Key Information
      • 11.2.1.2. Overview
      • 11.2.1.3. Financial (Subject to Data Availability)
      • 11.2.1.4. Product Summary
      • 11.2.1.5. Recent Developments
    • 11.2.2. Acuvate
    • 11.2.3. Aivo
    • 11.2.4. Artificial Solutions
    • 11.2.5. Botsify Inc.
    • 11.2.6. Creative Virtual Ltd.
    • 11.2.7. eGain Corporation
    • 11.2.8. IBM Corporation
    • 11.2.9. Inbenta Technologies Inc.
    • 11.2.10. Next IT Corp.

Chapter 12. Research Process

  • 12.1. Research Process
    • 12.1.1. Data Mining
    • 12.1.2. Analysis
    • 12.1.3. Market Estimation
    • 12.1.4. Validation
    • 12.1.5. Publishing
  • 12.2. Research Attributes
  • 12.3. Research Assumption

LIST OF TABLES

  • TABLE 1. Global Chatbot Market, report scope
  • TABLE 2. Global Chatbot Market estimates & forecasts by Region 2018-2027 (USD Billion)
  • TABLE 3. Global Chatbot Market estimates & forecasts by End user 2018-2027 (USD Billion)
  • TABLE 4. Global Chatbot Market estimates & forecasts by Application 2018-2027 (USD Billion)
  • TABLE 5. Global Chatbot Market estimates & forecasts by Type 2018-2027 (USD Billion)
  • TABLE 6. Global Chatbot Market estimates & forecasts by Product Landscape 2018-2027 (USD Billion)
  • TABLE 7. Global Chatbot Market estimates & forecasts by Vertical 2018-2027 (USD Billion)
  • TABLE 8. Global Chatbot Market estimates & forecasts by 2018-2027 (USD Billion)
  • TABLE 9. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 10. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 11. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 12. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 13. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 14. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 15. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 16. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 17. Global Chatbot Market by segment, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 18. Global Chatbot Market by region, estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 19. U.S. Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 20. U.S. Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 21. U.S. Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 22. Canada Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 23. Canada Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 24. Canada Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 25. UK Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 26. UK Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 27. UK Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 28. Germany Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 29. Germany Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 30. Germany Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 31. RoE Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 32. RoE Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 33. RoE Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 34. China Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 35. China Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 36. China Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 37. India Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 38. India Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 39. India Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 40. Japan Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 41. Japan Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 42. Japan Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 43. RoAPAC Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 44. RoAPAC Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 45. RoAPAC Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 46. Brazil Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 47. Brazil Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 48. Brazil Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 49. Mexico Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 50. Mexico Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 51. Mexico Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 52. RoLA Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 53. RoLA Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 54. RoLA Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 55. Row Chatbot Market estimates & forecasts, 2018-2027 (USD Billion)
  • TABLE 56. Row Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 57. Row Chatbot Market estimates & forecasts by segment 2018-2027 (USD Billion)
  • TABLE 58. List of secondary sources, used in the study of global Chatbot Market
  • TABLE 59. List of primary sources, used in the study of global Chatbot Market
  • TABLE 60. Years considered for the study
  • TABLE 61. Exchange rates considered

LIST OF FIGURES

List of figures

  • FIG 1. Global Chatbot Market, research methodology
  • FIG 2. Global Chatbot Market, market estimation techniques
  • FIG 3. Global market size estimates & forecast methods
  • FIG 4. Global Chatbot Market, key trends 2020
  • FIG 5. Global Chatbot Market, growth prospects 2021-2027
  • FIG 6. Global Chatbot Market, porters 5 force model
  • FIG 7. Global Chatbot Market, pest analysis
  • FIG 8. Global Chatbot Market, value chain analysis
  • FIG 9. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
  • FIG 10. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
  • FIG 11. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
  • FIG 12. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
  • FIG 13. Global Chatbot Market by segment, 2018 & 2027 (USD Billion)
  • FIG 14. Global Chatbot Market, regional snapshot 2018 & 2027
  • FIG 15. North America Chatbot Market 2018 & 2027 (USD Billion)
  • FIG 16. Europe Chatbot Market 2018 & 2027 (USD Billion)
  • FIG 17. Asia pacific Chatbot Market 2018 & 2027 (USD Billion)
  • FIG 18. Latin America Chatbot Market 2018 & 2027 (USD Billion)
  • FIG 19. Global Chatbot Market, company market share analysis (2020)
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