Global BFSI BPO Services Market Size study, By Service Type, By Enterprise Size, By End User, and Regional Forecasts 2022-2028

List of Tables

Global BFSI BPO Services Market is valued approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX % over the forecast period 2022-2028.

BFSI BPO or Business process outsourcing refers to a strategic tool that supports Banking and Financial Institutions to effecintly manage its business growth and account servicing functions.Banks and Financial Institutions appoints a third party vendors to deliver services or perform tasks, which is normally undertaken by financial institutions such as customer services, mail and digital marketing etc.Through BPO services companies can save cost and can focus on core banking services. The growing expansion of cloud based services and increasing growth of BFSI Sector as well as recent strategic acquisition from leading market playersare factors that are accelerating the global market demand. For instance, according to Statista - In 2021, the global cloud applications market was valued at USD 133.6 billion and it is projected to grow to USD 168.6 billion by 2025.Moreover, leading market players are working towards new acquisitions to enter into new geographical regions. For instance, in June 2022, Accenture acquired Allgemeines Rechenzentrum GmbH (ARZ), a technology service provider focused on the banking sector in Austria.This acquisition would enable Accenture to expand its cloud-based banking platform-as-a-service offerings, ranging from core banking services to online banking as well as regulatory services for banking clients across Europe. Also, growing technological advancements in BPO sector and rising investment towards distribution sector are anticipated to act as a catalyzing factor for the market demand during the forecast period. However, high deployment cost associated with bpo services an lack of penetration from SMEs impede the growth of the market over the forecast period of 2022-2028.

The key regions considered for the global BFSI BPO Services Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America is the leading region across the world in terms of market share owing to the growing outsourcing activities across banking and finance sector coupled with presence of leading market players in the region. Whereas, Asia Pacific is anticipated to exhibit a significant growth rate over the forecast period 2022-2028. Factors such as the thriving growth of the BFSI sector and increasing penetration of leading market players in the region, would create lucrative growth prospects for the global BFSI BPO Services Market across the Asia Pacific region.

Major market players included in this report are:

Accenture PLC

Cognizant

Concentrix Corporation

Genpact

IBM Corporation

Infosys Limited

Mphasis

NTT Data Corporation

Tata Consultancy Services Limited

Wipro Limited

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Service Type

Customer Services

Finance & Accounting

Human Resource

KPO

Procurement & Supply Chain

By Enterprise Size

Large Enterprises

Small and Medium-sized Enterprises

By End User

Banks

Capital Markets

Insurance Companies

By Region:

North America

U.S.

Canada

Europe

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019, 2020

Base year - 2021

Forecast period - 2022 to 2028

Target Audience of the Global BFSI BPO Services Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Chapter 1. Executive Summary

1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
- 1.2.1. Global BFSI BPO Services Market, by Region, 2020-2028 (USD Million)
- 1.2.2. Global BFSI BPO Services Market, by Service Type, 2020-2028 (USD Million)
- 1.2.3. Global BFSI BPO Services Market, by Enterprise Size, 2020-2028 (USD Million)
- 1.2.4. Global BFSI BPO Services Market, by End User, 2020-2028 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption

Chapter 2. Global BFSI BPO Services Market Definition and Scope

2.1. Objective of the Study
2.2. Market Definition & Scope
- 2.2.1. Scope of the Study
- 2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates

Chapter 3. Global BFSI BPO Services Market Dynamics

3.1. BFSI BPO Services Market Impact Analysis (2020-2028)
- 3.1.1. Market Drivers
  - 3.1.1.1. Growing expansion of cloud-based services
  - 3.1.1.2. Increasing growth of BFSI Sector.
  - 3.1.1.3. Recent strategic acquisition from leading market players.
- 3.1.2. Market Challenges
  - 3.1.2.1. High deployment cost associated with bpo services
  - 3.1.2.2. Lack of penetration from SMEs
- 3.1.3. Market Opportunities
  - 3.1.3.1. Growing technological advancements in BPO sector.
  - 3.1.3.2. Rising investment towards distribution sector.

Chapter 4. Global BFSI BPO Services Market Industry Analysis

4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
4.2. PEST Analysis
- 4.2.1. Political
- 4.2.2. Economical
- 4.2.3. Social
- 4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario

Chapter 6. Global BFSI BPO Services Market, by Service Type

6.1. Market Snapshot
6.2. Global BFSI BPO Services Market by Service Type, Performance - Potential Analysis
6.3. Global BFSI BPO Services Market Estimates & Forecasts by Service Type 2018-2028 (USD Million)
6.4. BFSI BPO Services Market, Sub Segment Analysis
- 6.4.1. Customer Services
- 6.4.2. Finance & Accounting
- 6.4.3. Human Resource
- 6.4.4. KPO
- 6.4.5. Procurement & Supply Chain

Chapter 7. Global BFSI BPO Services Market, by Enterprise Size

7.1. Market Snapshot
7.2. Global BFSI BPO Services Market by Enterprise Size, Performance - Potential Analysis
7.3. Global BFSI BPO Services Market Estimates & Forecasts by Enterprise Size 2018-2028 (USD Million)
7.4. BFSI BPO Services Market, Sub Segment Analysis
- 7.4.1. Large Enterprises
- 7.4.2. Small and Medium-sized Enterprises

Chapter 8. Global BFSI BPO Services Market, by End User

8.1. Market Snapshot
8.2. Global BFSI BPO Services Market by End User, Performance - Potential Analysis
8.3. Global BFSI BPO Services Market Estimates & Forecasts by End User 2018-2028 (USD Million)
8.4. BFSI BPO Services Market, Sub Segment Analysis
- 8.4.1. Banks
- 8.4.2. Capital Markets
- 8.4.3. Insurance Companies

Chapter 9. Global BFSI BPO Services Market, Regional Analysis

9.1. BFSI BPO Services Market, Regional Market Snapshot
9.2. North America BFSI BPO Services Market
- 9.2.1. U.S. BFSI BPO Services Market
  - 9.2.1.1. Service Type estimates & forecasts, 2018-2028
  - 9.2.1.2. Enterprise Size estimates & forecasts, 2018-2028
  - 9.2.1.3. End User estimates & forecasts, 2018-2028
- 9.2.2. Canada BFSI BPO Services Market
9.3. Europe BFSI BPO Services Market Snapshot
- 9.3.1. U.K. BFSI BPO Services Market
- 9.3.2. Germany BFSI BPO Services Market
- 9.3.3. France BFSI BPO Services Market
- 9.3.4. Spain BFSI BPO Services Market
- 9.3.5. Italy BFSI BPO Services Market
- 9.3.6. Rest of Europe BFSI BPO Services Market
9.4. Asia-Pacific BFSI BPO Services Market Snapshot
- 9.4.1. China BFSI BPO Services Market
- 9.4.2. India BFSI BPO Services Market
- 9.4.3. Japan BFSI BPO Services Market
- 9.4.4. Australia BFSI BPO Services Market
- 9.4.5. South Korea BFSI BPO Services Market
- 9.4.6. Rest of Asia Pacific BFSI BPO Services Market
9.5. Latin America BFSI BPO Services Market Snapshot
- 9.5.1. Brazil BFSI BPO Services Market
- 9.5.2. Mexico BFSI BPO Services Market
9.6. Rest of The World BFSI BPO Services Market

Chapter 10. Competitive Intelligence

10.1. Top Market Strategies
10.2. Company Profiles
- 10.2.1. Accenture PLC
  - 10.2.1.1. Key Information
  - 10.2.1.2. Overview
  - 10.2.1.3. Financial (Subject to Data Availability)
  - 10.2.1.4. Product Summary
  - 10.2.1.5. Recent Developments
- 10.2.2. Cognizant
- 10.2.3. Concentrix Corporation
- 10.2.4. Genpact
- 10.2.5. IBM Corporation
- 10.2.6. Infosys Limited
- 10.2.7. Mphasis
- 10.2.8. NTT Data Corporation
- 10.2.9. Tata Consultancy Services Limited
- 10.2.10. Wipro Limited

Chapter 11. Research Process

11.1. Research Process
- 11.1.1. Data Mining
- 11.1.2. Analysis
- 11.1.3. Market Estimation
- 11.1.4. Validation
- 11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption

LIST OF TABLES

TABLE 1. Global BFSI BPO Services Market, report scope
TABLE 2. Global BFSI BPO Services Market estimates & forecasts by Region 2018-2028 (USD Million)
TABLE 3. Global BFSI BPO Services Market estimates & forecasts by Service Type 2018-2028 (USD Million)
TABLE 4. Global BFSI BPO Services Market estimates & forecasts by Enterprise Size 2018-2028 (USD Million)
TABLE 5. Global BFSI BPO Services Market estimates & forecasts by End User 2018-2028 (USD Million)
TABLE 6. Global BFSI BPO Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 7. Global BFSI BPO Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 8. Global BFSI BPO Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 9. Global BFSI BPO Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 10. Global BFSI BPO Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 11. Global BFSI BPO Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 12. Global BFSI BPO Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 13. Global BFSI BPO Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 14. Global BFSI BPO Services Market by segment, estimates & forecasts, 2018-2028 (USD Million)
TABLE 15. Global BFSI BPO Services Market by region, estimates & forecasts, 2018-2028 (USD Million)
TABLE 16. U.S. BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 17. U.S. BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 18. U.S. BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 19. Canada BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 20. Canada BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 21. Canada BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 22. UK BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 23. UK BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 24. UK BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 25. Germany BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 26. Germany BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 27. Germany BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 28. RoE BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 29. RoE BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 30. RoE BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 31. China BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 32. China BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 33. China BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 34. India BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 35. India BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 36. India BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 37. Japan BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 38. Japan BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 39. Japan BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 40. RoAPAC BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 41. RoAPAC BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 42. RoAPAC BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 43. Brazil BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 44. Brazil BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 45. Brazil BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 46. Mexico BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 47. Mexico BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 48. Mexico BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 49. RoLA BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 50. RoLA BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 51. RoLA BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 52. Row BFSI BPO Services Market estimates & forecasts, 2018-2028 (USD Million)
TABLE 53. Row BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 54. Row BFSI BPO Services Market estimates & forecasts by segment 2018-2028 (USD Million)
TABLE 55. List of secondary sources, used in the study of global BFSI BPO Services Market
TABLE 56. List of primary sources, used in the study of global BFSI BPO Services Market
TABLE 57. Years considered for the study
TABLE 58. Exchange rates considered

LIST OF FIGURES

List of figures

FIG 1. Global BFSI BPO Services Market, research methodology
FIG 2. Global BFSI BPO Services Market, Market estimation Enterprise Sizes
FIG 3. Global Market size estimates & forecast methods
FIG 4. Global BFSI BPO Services Market, key trends 2021
FIG 5. Global BFSI BPO Services Market, growth prospects 2022-2028
FIG 6. Global BFSI BPO Services Market, porters 5 force model
FIG 7. Global BFSI BPO Services Market, pest analysis
FIG 8. Global BFSI BPO Services Market, value chain analysis
FIG 9. Global BFSI BPO Services Market by segment, 2018 & 2028 (USD Million)
FIG 10. Global BFSI BPO Services Market by segment, 2018 & 2028 (USD Million)
FIG 11. Global BFSI BPO Services Market by segment, 2018 & 2028 (USD Million)
FIG 12. Global BFSI BPO Services Market by segment, 2018 & 2028 (USD Million)
FIG 13. Global BFSI BPO Services Market by segment, 2018 & 2028 (USD Million)
FIG 14. Global BFSI BPO Services Market, regional snapshot 2018 & 2028
FIG 15. North America BFSI BPO Services Market 2018 & 2028 (USD Million)
FIG 16. Europe BFSI BPO Services Market 2018 & 2028 (USD Million)
FIG 17. Asia pacific Market 2018 & 2028 (USD Million)
FIG 18. Latin America BFSI BPO Services Market 2018 & 2028 (USD Million)
FIG 19. Global BFSI BPO Services Market, company Market share analysis (2021)