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Market Research Report

Customer Self-Service Software Market Size study, by Solution (Web Self-Service, Mobile self-service, Intelligent virtual assistants, Email management, IVR & ITR, and, Others), by Service, Vertical and Regional Forecasts 2018-2025

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Customer Self-Service Software Market Size study, by Solution (Web Self-Service, Mobile self-service, Intelligent virtual assistants, Email management, IVR & ITR, and, Others), by Service, Vertical and Regional Forecasts 2018-2025
Published: January 5, 2019 Content info:
Description

Title:
Customer Self-Service Software Market Size study, by Solution (Web Self-Service, Mobile self-service, Intelligent virtual assistants, Email management, IVR & ITR, and, Others), by Service (Professional Services, Managed services), Vertical (Banking, financial Services, and Insurance (BFSI), Manufacturing, Retail & e-commerce, Education, Healthcare & life sciences, Transportation & logistics, Utilities, Others) and Regional Forecasts 2018-2025.

Customer Self-Service Software Market to reach USD 18.14 billion by 2025.

Customer Self-Service Software Market is valued approximately USD 5.2 billion in 2017 and is anticipated to grow with a healthy growth rate of more than 16.9% over the forecast period 2018-2025. The growing need of businesses to enhance their customer experience is the major factor which is driving the growth in the Global Customer Self-Service Software Market. The growing acceptance of customer self-service software solutions by consumers to improve satisfaction level and loyalty is also boosting the growth. Additionally, the increasing presence of a huge number of customer touch points is expected to escalate the growth in the near future. Organizations are focusing to know the behavior of their customers to improve their services. Besides this, rising implementation of automated software solution by large number of small and medium-sized businesses across the world is likely to fuel the growth of the market. Furthermore, the incorporation of customer self-service software with big data, artificial intelligence, and business intelligence is estimated to create lucrative opportunities for the global market in the coming future. However, increasing adoption of customer self-service solution may result in reduced engagement and personal interaction of companies with their consumers, which is expected to slow down the market growth over the forecast period. In addition, the slow adoption rate of customer self-service tool in some of the regions and lack of consciousness among organizations about its advantages is likely to restrict the market growth.

The regional analysis of Customer Self-Service Software Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. In region such as Asia-Pacific, Middle-East and Africa, rise in usage of passenger vehicles set the growth in Customer Self-Service Software Market over the forecasted period 2018-2025. Asia-Pacific is estimated to hold a prominent share of the Customer Self-Service Software market. Developing countries, such as India and China, are significant players boosting the demand for the Customer Self-Service Software Market. Europe, North America and the Middle East and Africa are continuously witnessing infrastructural growth which fueling the demand of Customer Self-Service Software Market over the coming years. Asia Pacific region is contributing towards the growth of global Customer Self-Service Software Market and anticipated to exhibit higher growth rate / CAGR over the forecast period 2018-2025.

The objective of the study is to define market size of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Solution

  • Web Self-Service
  • Mobile self-service
  • Intelligent virtual assistants
  • Social media & community self-service
  • Email management
  • IVR & ITR
  • Others

By Service

  • Professional Services
  • Managed services

By Vertical

  • BFSI
  • Manufacturing
  • Retail & e-commerce
  • Education
  • Media & entertainment
  • It & telecommunication
  • Healthcare & life sciences
  • Transportation & logistics
  • Utilities
  • Others

By Regions:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
  • Asia Pacific
    • China
    • India
    • Japan
  • Latin America
    • Brazil
    • Mexico
  • Rest of the World

Furthermore, years considered for the study are as follows:

  • Historical year - 2015, 2016
  • Base year - 2017
  • Forecast period - 2018 to 2025

The leading Market players mainly include-

  • Microsoft Corporation
  • Nuance Communications, Inc.
  • Oracle Corporation
  • SAP SE
  • Salesforce.Com, Inc.
  • Aspect Software, Inc.
  • Avaya, Inc.
  • BMC Software, Inc.
  • Verint Systems, Inc.
  • Zendesk, Inc.
  • Answerdash, Inc.
  • Aptean Corporation
  • Creative Virtual
  • Egain Corporation
  • Freshdesk, Inc.
  • Happyfox, Inc.

Target Audience of the Customer Self-Service Software Market in Market Study:

  • Key Consulting Companies & Advisors
  • Large, medium-sized, and small enterprises
  • Venture capitalists
  • Value-Added Resellers (VARs)
  • Third-party knowledge providers
  • Investment bankers
  • Investors
Table of Contents

TABLE OF CONTENTS

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Key Trends
  • 1.3. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)
    • 1.3.1. Customer Self-Service Software, by Solution, 2015-2025 (USD Billion)
    • 1.3.2. Customer Self-Service Software, by Service, 2015-2025 (USD Billion)
    • 1.3.3. Customer Self-Service Software, by Vertical, 2015-2025 (USD Billion)
    • 1.3.4. Customer Self-Service Software, by Region, 2015-2025 (USD Billion)
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Customer Self-Service Software Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Industry Evolution
    • 2.2.2. Scope of the Study
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Customer Self-Service Software Market Dynamics

  • 3.1. See Saw Analysis
    • 3.1.1. Market Drivers
    • 3.1.2. Market Challenges
    • 3.1.3. Market Opportunities

Chapter 4. Customer Self-Service Software Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Buyers
    • 4.1.2. Bargaining Power of Suppliers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model
  • 4.2. PEST Analysis
    • 4.2.1. Political Scenario
    • 4.2.2. Economic Scenario
    • 4.2.3. Social Scenario
    • 4.2.4. Technological Scenario
  • 4.3. Value Chain Analysis
    • 4.3.1. Supplier
    • 4.3.2. Manufacturers/Service Provider
    • 4.3.3. Distributors
    • 4.3.4. End-Users
  • 4.4. Key Buying Criteria
  • 4.5. Regulatory Framework
  • 4.6. Cost Structure Analysis
    • 4.6.1. Raw Material Cost Analysis
    • 4.6.2. Manufacturing Cost Analysis
    • 4.6.3. Labour Cost Analysis
  • 4.7. Investment Vs Adoption Scenario
  • 4.8. Analyst Recommendation & Conclusion

Chapter 5. Customer Self-Service Software, by Solution

  • 5.1. Market Snapshot
  • 5.2. Market Performance - Potential Model
  • 5.3. Key Market Players
  • 5.4. Customer Self-Service Software, Sub Segment Analysis
    • 5.4.1. Web Self-Service
      • 5.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 5.4.2. Mobile self-service
      • 5.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 5.4.3. Intelligent virtual assistants
      • 5.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 5.4.4. Social media & community self-service
      • 5.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 5.4.5. Email management
      • 5.4.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 5.4.6. IVR & ITR
      • 5.4.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 5.4.7. Others
      • 5.4.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 5.4.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 6. Customer Self-Service Software, by Service

  • 6.1. Market Snapshot
  • 6.2. Market Performance - Potential Model
  • 6.3. Key Market Players
  • 6.4. Customer Self-Service Software, Sub Segment Analysis
    • 6.4.1. Professional Services
      • 6.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 6.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 6.4.2. Managed services
      • 6.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 6.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 7. Customer Self-Service Software, by Vertical

  • 7.1. Market Snapshot
  • 7.2. Market Performance - Potential Model
  • 7.3. Key Market Players
  • 7.4. Customer Self-Service Software, Sub Segment Analysis
    • 7.4.1. BFSI
      • 7.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.2. Manufacturing
      • 7.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.3. Retail & e-commerce
      • 7.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.4. Education
      • 7.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.5. Media & entertainment
      • 7.4.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.6. It & telecommunication
      • 7.4.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.7. Healthcare & life sciences
      • 7.4.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.8. Transportation & logistics
      • 7.4.8.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.8.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.9. Utilities
      • 7.4.9.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.9.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 7.4.10. Others
      • 7.4.10.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 7.4.10.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 8. Customer Self-Service Software, by Regional Analysis

  • 8.1. Customer Self-Service Software, Regional Market Snapshot (2015-2025)
  • 8.2. North America Customer Self-Service Software Market Snapshot
    • 8.2.1. U.S.
      • 8.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.2.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.2.1.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.2.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.2.2. Canada
      • 8.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.2.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.2.2.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.2.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
  • 8.3. Europe Customer Self-Service Software Market Snapshot
    • 8.3.1. U.K.
      • 8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.1.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.3.2. Germany
      • 8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.2.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.3.3. France
      • 8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.3.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.3.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.3.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.3.4. Rest of Europe
      • 8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.4.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.4.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.3.4.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
  • 8.4. Asia Customer Self-Service Software Market Snapshot
    • 8.4.1. China
      • 8.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.1.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.4.2. India
      • 8.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.2.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.4.3. Japan
      • 8.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.3.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.3.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.3.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.4.4. Rest of Asia Pacific
      • 8.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.4.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.4.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.4.4.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
  • 8.5. Latin America Customer Self-Service Software Market Snapshot
    • 8.5.1. Brazil
      • 8.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.5.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.5.1.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.5.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.5.2. Mexico
      • 8.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.5.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.5.2.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.5.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
  • 8.6. Rest of The World
    • 8.6.1. South America
      • 8.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.6.1.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.6.1.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.6.1.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)
    • 8.6.2. Middle East and Africa
      • 8.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)
      • 8.6.2.2. Solution breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.6.2.3. Service breakdown estimates & forecasts, 2015-2025 (USD Billion)
      • 8.6.2.4. Vertical breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 9. Competitive Intelligence

  • 9.1. Company Market Share (Subject to Data Availability)
  • 9.2. Top Market Strategies
  • 9.3. Company Profiles
    • 9.3.1. Microsoft Corporation
      • 9.3.1.1. Overview
      • 9.3.1.2. Financial (Subject to Data Availability)
      • 9.3.1.3. Product Summary
      • 9.3.1.4. Recent Developments
    • 9.3.2. Nuance Communications, Inc.
    • 9.3.3. Oracle Corporation
    • 9.3.4. SAP SE
    • 9.3.5. Salesforce.Com, Inc.
    • 9.3.6. Aspect Software, Inc.
    • 9.3.7. Avaya, Inc.
    • 9.3.8. BMC Software, Inc.
    • 9.3.9. Verint Systems, Inc.
    • 9.3.10. Zendesk, Inc.
    • 9.3.11. Answerdash, Inc.
    • 9.3.12. Aptean Corporation
    • 9.3.13. Creative Virtual
    • 9.3.14. Egain Corporation
    • 9.3.15. Freshdesk, Inc.

Chapter 10. Research Process

  • 10.1. Research Process
    • 10.1.1. Data Mining
    • 10.1.2. Analysis
    • 10.1.3. Market Estimation
    • 10.1.4. Validation
    • 10.1.5. Publishing
    • 10.1.6. Research Assumption

List of Tables

  • TABLE 1. LIST OF SECONDARY SOURCES, USED IN THE STUDY OF CUSTOMER SELF-SERVICE SOFTWARE
  • TABLE 2. LIST OF PRIMARY SOURCES, USED IN THE STUDY OF CUSTOMER SELF-SERVICE SOFTWARE
  • TABLE 3. CUSTOMER SELF-SERVICE SOFTWARE, REPORT SCOPE
  • TABLE 4. YEARS CONSIDERED FOR THE STUDY
  • TABLE 5. EXCHANGE RATES CONSIDERED
  • TABLE 6. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY REGION 2015-2025 (USD BILLION)
  • TABLE 7. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY COMPONENT 2015-2025 (USD BILLION)
  • TABLE 8. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY TYPE 2015-2025 (USD BILLION)
  • TABLE 9. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 10. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 11. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 12. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 13. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 14. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 15. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 16. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 17. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 18. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 19. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 20. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 21. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 22. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 23. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 24. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 25. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 26. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 27. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 28. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 29. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 30. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 31. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 32. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 33. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 34. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 35. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 36. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 37. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 38. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 39. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 40. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 41. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 42. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 43. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 44. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY REGION, ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 45. U.S. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 46. U.S. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 47. U.S. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 48. U.S. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 49. U.S. CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 50. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 51. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 52. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 53. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 54. CANADA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 55. UK CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 56. UK CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 57. UK CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 58. UK CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 59. UK CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 60. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 61. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 62. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 63. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 64. GERMANY CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 65. ROE CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 66. ROE CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 67. ROE CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 68. ROE CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 69. ROE CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 70. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 71. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 72. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 73. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 74. CHINA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 75. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 76. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 77. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 78. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 79. INDIA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 80. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 81. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 82. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 83. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 84. JAPAN CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 85. ROAPAC CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 86. ROAPAC CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 87. ROAPAC CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 88. ROAPAC CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 89. ROAPAC CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 90. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 91. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 92. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 93. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 94. BRAZIL CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 95. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 96. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 97. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 98. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 99. MEXICO CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 100. ROLA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 101. ROLA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 102. ROLA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 103. ROLA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 104. ROLA CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 105. ROW CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS, 2015-2025 (USD BILLION)
  • TABLE 106. ROW CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 107. ROW CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 108. ROW CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)
  • TABLE 109. ROW CUSTOMER SELF-SERVICE SOFTWARE MARKET ESTIMATES & FORECASTS BY SEGMENT 2015-2025 (USD BILLION)

List of Figures

  • FIG 1. CUSTOMER SELF-SERVICE SOFTWARE, RESEARCH METHODOLOGY
  • FIG 2. CUSTOMER SELF-SERVICE SOFTWARE, MARKET ESTIMATION TECHNIQUES
  • FIG 3. GLOBAL MARKET SIZE ESTIMATES & FORECAST METHODS
  • FIG 4. CUSTOMER SELF-SERVICE SOFTWARE, KEY TRENDS 2016
  • FIG 5. CUSTOMER SELF-SERVICE SOFTWARE, GROWTH PROSPECTS 2017-2025
  • FIG 6. CUSTOMER SELF-SERVICE SOFTWARE, PORTERS 5 FORCE MODEL
  • FIG 7. CUSTOMER SELF-SERVICE SOFTWARE, PEST ANALYSIS
  • FIG 8. CUSTOMER SELF-SERVICE SOFTWARE, VALUE CHAIN ANALYSIS
  • FIG 9. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 10. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 11. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 12. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 13. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 14. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 15. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 16. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 17. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 18. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 19. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 20. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 21. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 22. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 23. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 24. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 25. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 26. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 27. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 28. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 29. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 30. CUSTOMER SELF-SERVICE SOFTWARE MARKET BY SEGMENT, 2015 & 2025 (USD BILLION)
  • FIG 31. CUSTOMER SELF-SERVICE SOFTWARE MARKET, REGIONAL SNAPSHOT 2015 & 2025
  • FIG 32. NORTH AMERICA CUSTOMER SELF-SERVICE SOFTWARE MARKET 2015 & 2025 (USD BILLON)
  • FIG 33. EUROPE CUSTOMER SELF-SERVICE SOFTWARE MARKET 2015 & 2025 (USD BILLON)
  • FIG 34. ASIA PACIFIC CUSTOMER SELF-SERVICE SOFTWARE MARKET 2015 & 2025 (USD BILLON)
  • FIG 35. LATIN AMERICA CUSTOMER SELF-SERVICE SOFTWARE MARKET 2015 & 2025 (USD BILLON)
  • FIG 36. REST OF THE WORLD CUSTOMER SELF-SERVICE SOFTWARE MARKET 2015 & 2025 (USD BILLON)
  • FIG 37. CUSTOMER SELF-SERVICE SOFTWARE, COMPANY MARKET SHARE ANALYSIS (2016)
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