Market Research Report
Optimizing Medical Information Call Centers: Medical Affairs Product Launch Series
|Published by||Cutting Edge Information||Product code||534088|
|Published||Content info||44 Pages
Delivery time: 1-2 business days
|Optimizing Medical Information Call Centers: Medical Affairs Product Launch Series|
|Published: June 30, 2017||Content info: 44 Pages||
Optimizing Medical Information Call Centers is the sixth module of the 10-part Medical Affairs Product Launch Series. Based on primary research collected directly from executives leading top medical affairs teams, this module examines medical information team budgets and staffing levels across product lifecycle stages.
Data reveal how teams adjust these levels to meet call center workload and under what conditions medical information staff are most commonly outsourced. Additionally, this module examines patterns in the total number of inquiries received by medical information teams: a common indicator used to monitor call center performance.