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Market Research Report

Optimizing Medical Information Call Centers: Medical Affairs Product Launch Series

Published by Cutting Edge Information Product code 534088
Published Content info 44 Pages
Delivery time: 1-2 business days
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Optimizing Medical Information Call Centers: Medical Affairs Product Launch Series
Published: June 30, 2017 Content info: 44 Pages
Description

Optimizing Medical Information Call Centers is the sixth module of the 10-part Medical Affairs Product Launch Series. Based on primary research collected directly from executives leading top medical affairs teams, this module examines medical information team budgets and staffing levels across product lifecycle stages.

Data reveal how teams adjust these levels to meet call center workload and under what conditions medical information staff are most commonly outsourced. Additionally, this module examines patterns in the total number of inquiries received by medical information teams: a common indicator used to monitor call center performance.

Table of Contents

Table of Contents

Optimizing Medical Information Call Centers

About This Module

  • Figure 1.6.i: Cutting Edge Information Research Methodology
  • Figure 1.6.ii: Study Definitions: Product Type
  • Figure 1.6.iii: Study Definitions: Launch Market
  • Figure 1.6.iv: Study Definitions: Company Size
  • Figure 1.6.v: Additional Study Information
  • Figure 1.6.vi: Understanding the Graphics

Medical Information Activity Start

  • Figure 1.6.1: Lifecycle Stage When Medical Information Activities Start: All Teams
  • Figure 1.6.2: Medical Information Activity Start: Cumulative Percentage, by Product Type

Medical Information Budgets

  • Figure 1.6.3: Medical Information Budget, by Lifecycle Stage
  • Figure 1.6.4: Percentage Change in Medical Information Budget, by Lifecycle Stage

Medical Information Staffing

  • Figure 1.6.5: Medical Information Staffing, by Lifecycle Stage
  • Figure 1.6.6: Percentage Change in Medical Information Staffing, by Lifecycle Stage
  • Figure 1.6.7: Medical Information Staff Outsourcing: Two Years Before Launch
  • Figure 1.6.8: Medical Information Staff Outsourcing: One Year Before Launch
  • Figure 1.6.9: Medical Information Staff Outsourcing: Launch Year
  • Figure 1.6.10: Medical Information Staff Outsourcing: First Year on Market
  • Figure 1.6.11: Comparing Average Number of Medical Information Inquiries Received with Percentage of Teams Outsourcing FTEs, by Lifecycle Stage

Total Number of Medical Information Inquiries

  • Figure 1.6.12: Total Number of Medical Information Inquiries Received, by Lifecycle Stage
  • Figure 1.6.13: Percentage Change in the Total Number of Medical Information Inquiries Received, by Lifecycle Stage

Overall Medical Information Resources and Activities

  • Figure 1.6.14: Overall Resource and Activity Levels: Explanation of Graphics
  • Figure 1.6.15: Average Medical Information Resource and Activity Levels During the Product Launch Window
  • Figure 1.6.16: Medical Information Resource and Activity Levels During the Product Launch Window: Company 3 (Niche Product)
  • Figure 1.6.17: Medical Information Resource and Activity Levels During the Product Launch Window: Company 45 (Common Product)
  • Figure 1.6.18: Medical Information Resource and Activity Levels During the Product Launch Window: Company 46 (Common Product)
  • Figure 1.6.19: Medical Information Resource and Activity Levels During the Product Launch Window: Company 47 (Common Product)
  • Figure 1.6.20: Medical Information Resource and Activity Levels During the Product Launch Window: Company 50 (Common Product)
  • Figure 1.6.21: Medical Information Resource and Activity Levels During the Product Launch Window: Company 91 (Blockbuster Product)
  • Figure 1.6.22: Medical Information Resource and Activity Levels During the Product Launch Window: Company 92 (Blockbuster Product)
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