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PUBLISHER: Data Bridge Market Research | PRODUCT CODE: 1258934

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PUBLISHER: Data Bridge Market Research | PRODUCT CODE: 1258934

MEA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030

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The Middle East and Africa Business Process Outsourcing (BPO) market is projected to register a CAGR of 7.1% in the forecast period of 2023 to 2030. The new market report contains data for the historic year 2022, the base year of calculation is 2022, and the forecast period is 2023 to 2030.

Market Segmentation:

Middle East and Africa Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (UAE, Saudi Arabia, South Africa, Egypt, Israel, rest of Middle East and Africa) Industry Trends and Forecast to 2030.

Some of the major factors contributing to the growth of the market are:

Instead of buying IT equipment and hiring more employees to do different tasks, BPO can outsource the tasks to a service provider, reducing or even eliminating overhead costs

Transferring non-core processes to a BPO company gives the organization more time to focus on its main business activities

If an organization decides to enter an overseas market, some activities that require local market knowledge, national law expertise, or fluency in a foreign language can be assigned to a BPO company.

Market Players

Some of the major players operating in the Middle East and Africa Business Process Outsourcing (BPO) market are:

Cognizant

Accenture

IBM Corporation

Capgemini

Infosys Limited

Concentrix Corporation

NTT DATA Corporation

Genpact

ADP, Inc.

HCL Technologies Limited

Wipro Limited

Tata Consultancy Services Limited

NCR Corporation

Sodexo

Amdocs

CBRE

Tech Mahindra Limited

TTEC

WNS (Holdings) Ltd.

Plaxonic Technologies

Outsourcia

Aidey

Intersa

TABLE OF CONTENTS

1 INTRODUCTION 79

  • 1.1 OBJECTIVES OF THE STUDY 79
  • 1.2 MARKET DEFINITION 79
  • 1.3 OVERVIEW OF THE MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 79
  • 1.4 LIMITATIONS 82
  • 1.5 MARKETS COVERED 82

2 MARKET SEGMENTATION 88

  • 2.1 MARKETS COVERED 88
  • 2.2 GEOGRAPHICAL SCOPE 89
  • 2.3 YEARS CONSIDERED FOR THE STUDY 90
  • 2.4 CURRENCY AND PRICING 90
  • 2.5 DBMR TRIPOD DATA VALIDATION MODEL 91
  • 2.6 MULTIVARIATE MODELLING 94
  • 2.7 OUTSOURCING TYPE TIMELINE CURVE 95
  • 2.8 MARKET END-USER COVERAGE GRID 96
  • 2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 97
  • 2.10 DBMR MARKET POSITION GRID 98
  • 2.11 VENDOR SHARE ANALYSIS 100
  • 2.12 SECONDARY SOURCES 101
  • 2.13 ASSUMPTIONS 101

3 EXECUTIVE SUMMARY 102

4 PREMIUM INSIGHTS 105

  • 4.1 PORTERS ANALYSIS 106
  • 4.2 VALUE CHAIN ANALYSIS 107
  • 4.3 EVOLUTION 108

5 MARKET OVERVIEW 109

  • 5.1 DRIVERS 111
    • 5.1.1 INCREASING NEED FOR BUSINESS AGILITY 111
    • 5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 113
    • 5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 114
    • 5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 115
    • 5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 116
  • 5.2 RESTRAINTS 117
    • 5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN 117
    • 5.2.2 STRINGENT GOVERNMENT REGULATIONS 117
  • 5.3 OPPORTUNITIES 118
    • 5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 118
    • 5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 119
    • 5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 120
    • 5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 120
  • 5.4 CHALLENGES 121
    • 5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 121
    • 5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 122
    • 5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 123

6 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 124

  • 6.1 OVERVIEW 125
  • 6.2 OFFSHORE 126
  • 6.3 ONSHORE 127
  • 6.4 NEARSHORE 127

7 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 129

  • 7.1 OVERVIEW 130
  • 7.2 VOICE PROCESSING 131
    • 7.2.1 INBOUND 132
    • 7.2.2 OUTBOUND 132
    • 7.2.3 SURVEY AND MARKET RESEARCH 132
  • 7.3 TELEMARKETING SERVICES 132
  • 7.4 IMAGE EDITING SERVICES 133
  • 7.5 VIRTUAL STAFFING SERVICES 134
  • 7.6 3D VISUALIZATION SERVICES 134
    • 7.6.1 3D ANIMATION 135
    • 7.6.2 CAD MODELING 135
    • 7.6.3 3D ILLUSTRATION 135
    • 7.6.4 3D DEVELOPMENT 136
    • 7.6.5 OTHERS 136
  • 7.7 OTHERS 136

8 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 137

  • 8.1 OVERVIEW 138
  • 8.2 CUSTOMER CARE 139
  • 8.3 FINANCE AND ACCOUNTING 140
    • 8.3.1 ORDER TO CASH 141
      • 8.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 141
      • 8.3.1.2 ORDER MANAGEMENT AND BILLING 141
      • 8.3.1.3 ORDER TO CASH ANALYTICS 142
    • 8.3.2 PROCURE TO PAY 142
      • 8.3.2.1 ACCOUNTS PAYABLE 142
      • 8.3.2.2 EMPLOYEE DISBURSEMENTS 142
      • 8.3.2.3 ANALYTICS 142
      • 8.3.2.4 PROCESS SUPPORT 142
    • 8.3.3 RECORD TO REPORT 143
      • 8.3.3.1 GENERAL LEDGER 143
      • 8.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 143
      • 8.3.3.3 COST ACCOUNTING & TREASURY 143
    • 8.3.4 FINANCIAL PLANNING & ANALYSIS 143
      • 8.3.4.1 BUDGETING AND FORECASTING 144
      • 8.3.4.2 BUSINESS METRICS AND TRACKING 144
      • 8.3.4.3 DECISION SUPPORT AND ANALYSIS 144
    • 8.3.5 LOGISTICS & WAREHOUSING 144
    • 8.3.6 TRANSPORTATION & VEHICLE LEASING 144
    • 8.3.7 COURIER SERVICES 144
    • 8.3.8 MOVING & RELOCATION 144
  • 8.4 TALENT AND HR SERVICES 145
    • 8.4.1 EMPLOYEE AND HR OPERATIONS 146
      • 8.4.1.1 PAYROLL AND PENSION 146
      • 8.4.1.2 EMPLOYEE SERVICES 146
      • 8.4.1.3 GOVERNMENT RELATION SERVICES 146
      • 8.4.1.4 WORKFORCE DATA ADMINISTRATION 146
      • 8.4.1.5 CW MANAGEMENT 146
        • 8.4.1.5.1 MASTER DATA MANAGEMENT 147
        • 8.4.1.5.2 VENDOR MANAGEMENT 147
        • 8.4.1.5.3 EXIT MANAGEMENT 147
    • 8.4.2 TALENT ACQUISITION AND DEVELOPMENT 147
      • 8.4.2.1 TALENT DEVELOPMENT 148
        • 8.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 148
        • 8.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 148
        • 8.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 148
        • 8.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 148
        • 8.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 149
        • 8.4.2.1.6 COMPENSATION PLANNING 149
        • 8.4.2.1.7 OTHERS 149
      • 8.4.2.2 TALENT ACQUISITION 149
        • 8.4.2.2.1 WORKFORCE PLANNING 149
        • 8.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 150
        • 8.4.2.2.3 NEW JOINER OFFER AND ON BOARDING 150
        • 8.4.2.2.4 HIRING CLEARANCES 150
        • 8.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND MIDDLE EAST & AFRICA MOBILITY 150
        • 8.4.2.2.6 OTHERS 150
  • 8.5 SALES AND MARKETING 150
  • 8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN 151
    • 8.6.1 PROCUREMENT ADMIN SUPPORT 152
    • 8.6.2 PROCUREMENT CONSULTING 152
  • 8.7 FACILITIES AND ADMINISTRATION 152
  • 8.8 PRODUCT ENGINEERING 153
  • 8.9 TRAINING 153
  • 8.10 OTHERS 154

9 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 155

  • 9.1 OVERVIEW 156
  • 9.2 CLOUD 157
  • 9.3 ON PREMISE 158

10 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 159

  • 10.1 OVERVIEW 160
  • 10.2 LARGE ENTERPRISES 161
  • 10.3 SMES 162

11 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 163

  • 11.1 OVERVIEW 164
  • 11.2 CAPTIVE 165
  • 11.3 THIRD PARTY 166

12 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 167

  • 12.1 OVERVIEW 168
  • 12.2 CONTRACT BASED 169
  • 12.3 BUNDLED SERVICES 170
  • 12.4 BEST-SHORE 170
  • 12.5 FEE FOR SERVICE 171

13 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 172

  • 13.1 OVERVIEW 173
  • 13.2 IT AND TELECOMMUNICATION 174
    • 13.2.1 CUSTOMER CARE 175
    • 13.2.2 FINANCE AND ACCOUNTING 175
    • 13.2.3 TALENT AND HR SERVICES 176
    • 13.2.4 SALES AND MARKETING 176
    • 13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 176
    • 13.2.6 FACILITIES AND ADMINISTRATION 176
    • 13.2.7 PRODUCT ENGINEERING 176
    • 13.2.8 TRAINING 176
    • 13.2.9 OTHERS 176
  • 13.3 MANUFACTURING 176
    • 13.3.1 CUSTOMER CARE 177
    • 13.3.2 FINANCE AND ACCOUNTING 177
    • 13.3.3 TALENT AND HR SERVICES 178
    • 13.3.4 SALES AND MARKETING 178
    • 13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 178
    • 13.3.6 FACILITIES AND ADMINISTRATION 178
    • 13.3.7 PRODUCT ENGINEERING 178
    • 13.3.8 TRAINING 178
    • 13.3.9 OTHERS 178
  • 13.4 BFSI 178
    • 13.4.1 CUSTOMER CARE 179
    • 13.4.2 FINANCE AND ACCOUNTING 179
    • 13.4.3 TALENT AND HR SERVICES 180
    • 13.4.4 SALES AND MARKETING 180
    • 13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 180
    • 13.4.6 FACILITIES AND ADMINISTRATION 180
    • 13.4.7 PRODUCT ENGINEERING 180
    • 13.4.8 TRAINING 180
    • 13.4.9 OTHERS 180
  • 13.5 GOVERNMENT & DEFENSE 180
    • 13.5.1 CUSTOMER CARE 181
    • 13.5.2 FINANCE AND ACCOUNTING 181
    • 13.5.3 TALENT AND HR SERVICES 182
    • 13.5.4 SALES AND MARKETING 182
    • 13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 182
    • 13.5.6 FACILITIES AND ADMINISTRATION 182
    • 13.5.7 PRODUCT ENGINEERING 182
    • 13.5.8 TRAINING 182
    • 13.5.9 OTHERS 182
  • 13.6 TRANSPORTATION AND LOGISTICS 182
    • 13.6.1 CUSTOMER CARE 183
    • 13.6.2 FINANCE AND ACCOUNTING 183
    • 13.6.3 TALENT AND HR SERVICES 184
    • 13.6.4 SALES AND MARKETING 184
    • 13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 184
    • 13.6.6 FACILITIES AND ADMINISTRATION 184
    • 13.6.7 PRODUCT ENGINEERING 184
    • 13.6.8 TRAINING 184
    • 13.6.9 OTHERS 184
  • 13.7 RETAIL AND E-COMMERCE 184
    • 13.7.1 CUSTOMER CARE 185
    • 13.7.2 FINANCE AND ACCOUNTING 185
    • 13.7.3 TALENT AND HR SERVICES 186
    • 13.7.4 SALES AND MARKETING 186
    • 13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 186
    • 13.7.6 FACILITIES AND ADMINISTRATION 186
    • 13.7.7 PRODUCT ENGINEERING 186
    • 13.7.8 TRAINING 186
    • 13.7.9 OTHERS 186
  • 13.8 TRAVEL AND HOSPITALITY 186
    • 13.8.1 CUSTOMER CARE 187
    • 13.8.2 FINANCE AND ACCOUNTING 187
    • 13.8.3 TALENT AND HR SERVICES 188
    • 13.8.4 SALES AND MARKETING 188
    • 13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 188
    • 13.8.6 FACILITIES AND ADMINISTRATION 188
    • 13.8.7 PRODUCT ENGINEERING 188
    • 13.8.8 TRAINING 188
    • 13.8.9 OTHERS 188
  • 13.9 HEALTHCARE 188
    • 13.9.1 CUSTOMER CARE 189
    • 13.9.2 FINANCE AND ACCOUNTING 189
    • 13.9.3 TALENT AND HR SERVICES 190
    • 13.9.4 SALES AND MARKETING 190
    • 13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 190
    • 13.9.6 FACILITIES AND ADMINISTRATION 190
    • 13.9.7 PRODUCT ENGINEERING 190
    • 13.9.8 TRAINING 190
    • 13.9.9 OTHERS 190
  • 13.10 ENERGY AND UTILITIES 190
    • 13.10.1 CUSTOMER CARE 191
    • 13.10.2 FINANCE AND ACCOUNTING 191
    • 13.10.3 TALENT AND HR SERVICES 192
    • 13.10.4 SALES AND MARKETING 192
    • 13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 192
    • 13.10.6 FACILITIES AND ADMINISTRATION 192
    • 13.10.7 PRODUCT ENGINEERING 192
    • 13.10.8 TRAINING 192
    • 13.10.9 OTHERS 192
  • 13.11 EDUCATION 192
    • 13.11.1 CUSTOMER CARE 193
    • 13.11.2 FINANCE AND ACCOUNTING 193
    • 13.11.3 TALENT AND HR SERVICES 194
    • 13.11.4 SALES AND MARKETING 194
    • 13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 194
    • 13.11.6 FACILITIES AND ADMINISTRATION 194
    • 13.11.7 PRODUCT ENGINEERING 194
    • 13.11.8 TRAINING 194
    • 13.11.9 OTHERS 194
  • 13.12 OTHERS 195

14 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 196

  • 14.1 MIDDLE EAST AND AFRICA 197
    • 14.1.1 U.A.E 214
    • 14.1.2 SAUDI ARABIA 226
    • 14.1.3 SOUTH AFRICA 238
    • 14.1.4 EGYPT 251
    • 14.1.5 ISRAEL 264
    • 14.1.6 REST OF MIDDLE EAST AND AFRICA 277

15 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 278

  • 15.1 COMPANY SHARE ANALYSIS: MIDDLE EAST & AFRICA 278

16 SWOT ANALYSIS 279

17 COMPANY PROFILE 280

  • 17.1 ACCENTURE 280
    • 17.1.1 COMPANY SNAPSHOT 280
    • 17.1.2 REVENUE ANALYSIS 280
    • 17.1.3 SERVICE PORTFOLIO 281
    • 17.1.4 RECENT DEVELOPMENTS 281
  • 17.2 INFOSYS LIMITED 283
    • 17.2.1 COMPANY SNAPSHOT 283
    • 17.2.2 REVENUE ANALYSIS 283
    • 17.2.3 SERVICE PORTFOLIO 284
    • 17.2.4 RECENT DEVELOPMENTS 285
  • 17.3 CAPGEMINI 286
    • 17.3.1 COMPANY SNAPSHOT 286
    • 17.3.2 REVENUE ANALYSIS 286
    • 17.3.3 SERVICE PORTFOLIO 287
    • 17.3.4 RECENT DEVELOPMENTS 288
  • 17.4 IBM CORPORATION 289
    • 17.4.1 COMPANY SNAPSHOT 289
    • 17.4.2 REVENUE ANALYSIS 289
    • 17.4.3 SERVICE PORTFOLIO 290
    • 17.4.4 RECENT DEVELOPMENTS 291
  • 17.5 COGNIZANT 292
    • 17.5.1 COMPANY SNAPSHOT 292
    • 17.5.2 REVENUE ANALYSIS 292
    • 17.5.3 SERVICE PORTFOLIO 293
    • 17.5.4 RECENT DEVELOPMENTS 294
  • 17.6 ABINITIO CONSULTING SLU 295
    • 17.6.1 COMPANY SNAPSHOT 295
    • 17.6.2 SOLUTION PORTFOLIO 295
    • 17.6.3 RECENT DEVELOPMENT 295
  • 17.7 ADP, INC. 296
    • 17.7.1 COMPANY SNAPSHOT 296
    • 17.7.2 REVENUE ANALYSIS 296
    • 17.7.3 SOLUTION PORTFOLIO 297
    • 17.7.4 RECENT DEVELOPMENTS 297
  • 17.8 AIDEY 298
    • 17.8.1 COMPANY SNAPSHOT 298
    • 17.8.2 SERVICE PORTFOLIO 298
    • 17.8.3 RECENT DEVELOPMENTS 299
  • 17.9 ALAC ETOILE 300
    • 17.9.1 COMPANY SNAPSHOT 300
    • 17.9.2 SERVICES PORTFOLIO 300
    • 17.9.3 RECENT DEVELOPMENT 300
  • 17.10 AMDOCS 301
    • 17.10.1 COMPANY SNAPSHOT 301
    • 17.10.2 REVENUE ANALYSIS 301
    • 17.10.3 SERVICE PORTFOLIO 302
    • 17.10.4 RECENT DEVELOPMENTS 302
  • 17.11 BUKIT BPO BY BC 303
    • 17.11.1 COMPANY SNAPSHOT 303
    • 17.11.2 SERVICE PORTFOLIO 303
    • 17.11.3 RECENT DEVELOPMENT 303
  • 17.12 CALLGEST.NET 304
    • 17.12.1 COMPANY SNAPSHOT 304
    • 17.12.2 SOLUTION PORTFOLIO 304
    • 17.12.3 RECENT DEVELOPMENTS 305
  • 17.13 CBRE 306
    • 17.13.1 COMPANY SNAPSHOT 306
    • 17.13.2 REVENUE ANALYSIS 306
    • 17.13.3 SERVICES PORTFOLIO 307
    • 17.13.4 RECENT DEVELOPMENTS 307
  • 17.14 COGNODATA 308
    • 17.14.1 COMPANY SNAPSHOT 308
    • 17.14.2 SOLUTION PORTFOLIO 308
    • 17.14.3 RECENT DEVELOPMENT 308
  • 17.15 CONCENTRIX CORPORATION 309
    • 17.15.1 COMPANY SNAPSHOT 309
    • 17.15.2 REVENUE ANALYSIS 309
    • 17.15.3 SOLUTION PORTFOLIO 310
    • 17.15.4 RECENT DEVELOPMENTS 310
  • 17.16 CONDUENT, INC. 311
    • 17.16.1 COMPANY SNAPSHOT 311
    • 17.16.2 REVENUE ANALYSIS 311
    • 17.16.3 SOLUTION PORTFOLIO 312
    • 17.16.4 RECENT DEVELOPMENTS 312
  • 17.17 CPM INTERNATIONAL 313
    • 17.17.1 COMPANY SNAPSHOT 313
    • 17.17.2 SERVICE PORTFOLIO 313
    • 17.17.3 RECENT DEVELOPMENT 313
  • 17.18 DAEM DIRECCION Y ADMINISTRACION DE EMPRESAS, S.A. 314
    • 17.18.1 COMPANY SNAPSHOT 314
    • 17.18.2 SERVICE PORTFOLIO 314
    • 17.18.3 RECENT DEVELOPMENT 314
  • 17.19 DISYS 315
    • 17.19.1 COMPANY SNAPSHOT 315
    • 17.19.2 SOLUTIONS PORTFOLIO 315
    • 17.19.3 RECENT DEVELOPMENTS 316
  • 17.20 ENOAH 317
    • 17.20.1 COMPANY SNAPSHOT 317
    • 17.20.2 SERVICES PORTFOLIO 318
    • 17.20.3 RECENT DEVELOPMENT 318
  • 17.21 ESSENTIEL-OUTSOURCING 319
    • 17.21.1 COMPANY SNAPSHOT 319
    • 17.21.2 SERVICE PORTFOLIO 319
    • 17.21.3 RECENT DEVELOPMENT 319
  • 17.22 EXLSERVICE HOLDINGS, INC. 320
    • 17.22.1 COMPANY SNAPSHOT 320
    • 17.22.2 REVENUE ANALYSIS 321
    • 17.22.3 SERVICE PORTFOLIO 321
    • 17.22.4 RECENT DEVELOPMENTS 322
  • 17.23 GENPACT 323
    • 17.23.1 COMPANY SNAPSHOT 323
    • 17.23.2 REVENUE ANALYSIS 323
    • 17.23.3 SOLUTION PORTFOLIO 324
    • 17.23.4 RECENT DEVELOPMENTS 325
  • 17.24 GRUPO CMC. 326
    • 17.24.1 COMPANY SNAPSHOT 326
    • 17.24.2 SOLUTION PORTFOLIO 326
    • 17.24.3 RECENT DEVELOPMENT 326
  • 17.25 H2A 327
    • 17.25.1 COMPANY SNAPSHOT 327
    • 17.25.2 SOLUTION PORTFOLIO 327
    • 17.25.3 RECENT DEVELOPMENT 327
  • 17.26 HCL TECHNOLOGIES LIMITED 328
    • 17.26.1 COMPANY SNAPSHOT 328
    • 17.26.2 REVENUE ANALYSIS 328
    • 17.26.3 SERVICE PORTFOLIO 329
    • 17.26.4 RECENT DEVELOPMENTS 330
  • 17.27 HELPWARE 331
    • 17.27.1 COMPANY SNAPSHOT 331
    • 17.27.2 SERVICES PORTFOLIO 331
    • 17.27.3 RECENT DEVELOPMENTS 331
  • 17.28 HUMANIA BPO 332
    • 17.28.1 COMPANY SNAPSHOT 332
    • 17.28.2 SERVICES PORTFOLIO 332
    • 17.28.3 RECENT DEVELOPMENT 332
  • 17.29 INTERSA 333
    • 17.29.1 COMPANY SNAPSHOT 333
    • 17.29.2 SERVICE PORTFOLIO 333
    • 17.29.3 RECENT DEVELOPMENT 333
  • 17.30 INTETICS INC. 334
    • 17.30.1 COMPANY SNAPSHOT 334
    • 17.30.2 SOLUTIONS PORTFOLIO 334
    • 17.30.3 RECENT DEVELOPMENTS 335
  • 17.31 INVENSIS TECHNOLOGIES PVT. LTD. 336
    • 17.31.1 COMPANY SNAPSHOT 336
    • 17.31.2 SERVICE PORTFOLIO 336
    • 17.31.3 RECENT DEVELOPMENT 337
  • 17.32 MEDITERRANEAN CONSULTING 338
    • 17.32.1 COMPANY SNAPSHOT 338
    • 17.32.2 SOLUTION PORTFOLIO 338
    • 17.32.3 RECENT DEVELOPMENTS 339
  • 17.33 NCR CORPORATION 340
    • 17.33.1 COMPANY SNAPSHOT 340
    • 17.33.2 REVENUE ANALYSIS 340
    • 17.33.3 SERVICE PORTFOLIO 341
    • 17.33.4 RECENT DEVELOPMENTS 341
  • 17.34 NEWCO COMMUNICATIONS 342
    • 17.34.1 COMPANY SNAPSHOT 342
    • 17.34.2 SOLUTION PORTFOLIO 342
    • 17.34.3 RECENT DEVELOPMENTS 343
  • 17.35 NOVA BPO 344
    • 17.35.1 COMPANY SNAPSHOT 344
    • 17.35.2 SOLUTION PORTFOLIO 344
    • 17.35.3 RECENT DEVELOPMENT 344
  • 17.36 NTT DATA, INC. 345
    • 17.36.1 COMPANY SNAPSHOT 345
    • 17.36.2 REVENUE ANALYSIS 345
    • 17.36.3 SERVICES PORTFOLIO 346
    • 17.36.4 RECENT DEVELOPMENTS 346
  • 17.37 OCTOPUS TECH 347
    • 17.37.1 COMPANY SNAPSHOT 347
    • 17.37.2 SERVICES PORTFOLIO 347
    • 17.37.3 RECENT DEVELOPMENTS 348
  • 17.38 OUTSOURCIA 349
    • 17.38.1 COMPANY SNAPSHOT 349
    • 17.38.2 SERVICE PORTFOLIO 349
    • 17.38.3 RECENT DEVELOPMENT 350
  • 17.39 PARERA CONSULTING GROUP SL 351
    • 17.39.1 COMPANY SNAPSHOT 351
    • 17.39.2 SOLUTION PORTFOLIO 351
    • 17.39.3 RECENT DEVELOPMENT 351
  • 17.40 PLAXONIC TECHNOLOGIES 352
    • 17.40.1 COMPANY SNAPSHOT 352
    • 17.40.2 SERVICE PORTFOLIO 352
    • 17.40.3 RECENT DEVELOPMENT 353
  • 17.41 QUARNSTOMR & VANG 354
    • 17.41.1 COMPANY SNAPSHOT 354
    • 17.41.2 SOLUTION PORTFOLIO 354
    • 17.41.3 RECENT DEVELOPMENT 355
  • 17.42 SODEXO 356
    • 17.42.1 COMPANY SNAPSHOT 356
    • 17.42.2 REVENUE ANALYSIS 356
    • 17.42.3 SERVICE PORTFOLIO 357
    • 17.42.4 RECENT DEVELOPMENTS 357
  • 17.43 SUNTEC WEB SERVICES PVT. LTD. 358
    • 17.43.1 COMPANY SNAPSHOT 358
    • 17.43.2 SERVICE PORTFOLIO 358
    • 17.43.3 RECENT DEVELOPMENTS 359
  • 17.44 TATA CONSULTANCY SERVICES LIMITED 360
    • 17.44.1 COMPANY SNAPSHOT 360
    • 17.44.2 REVENUE ANALYSIS 360
    • 17.44.3 SERVICE PORTFOLIO 361
    • 17.44.4 RECENT DEVELOPMENTS 361
  • 17.45 TDCX 362
    • 17.45.1 COMPANY SNAPSHOT 362
    • 17.45.2 REVENUE ANALYSIS 363
    • 17.45.3 SERVICE PORTFOLIO 363
    • 17.45.4 RECENT DEVELOPMENTS 364
  • 17.46 TECH MAHINDRA LIMITED. 365
    • 17.46.1 COMPANY SNAPSHOT 365
    • 17.46.2 REVENUE ANALYSIS 365
    • 17.46.3 SERVICE PORTFOLIO 366
    • 17.46.4 RECENT DEVELOPMENTS 366
  • 17.47 TRIA HORA 367
    • 17.47.1 COMPANY SNAPSHOT 367
    • 17.47.2 SERVICE PORTFOLIO 367
    • 17.47.3 RECENT DEVELOPMENT 367
  • 17.48 TRINITER 368
    • 17.48.1 COMPANY SNAPSHOT 368
    • 17.48.2 SERVICE PORTFOLIO 368
    • 17.48.3 RECENT DEVELOPMENT 368
  • 17.49 TTEC 369
    • 17.49.1 COMPANY SNAPSHOT 369
    • 17.49.2 REVENUE ANALYSIS 369
    • 17.49.3 SERVICE PORTFOLIO 370
    • 17.49.4 RECENT DEVELOPMENTS 370
  • 17.50 UNISONO SOLUTIONS GROUP S.L. (ACQUIRED BY INTELICA GROUP) 372
    • 17.50.1 COMPANY SNAPSHOT 372
    • 17.50.2 SERVICE PORTFOLIO 372
    • 17.50.3 RECENT DEVELOPMENT 372
  • 17.51 UNITY COMMUNICATIONS 373
    • 17.51.1 COMPANY SNAPSHOT 373
    • 17.51.2 SERVICE PORTFOLIO 373
    • 17.51.3 RECENT DEVELOPMENTS 373
  • 17.52 WALLNER GROUP 374
    • 17.52.1 COMPANY SNAPSHOT 374
    • 17.52.2 SERVICE PORTFOLIO 374
  • 17.53 WEBHELP 375
    • 17.53.1 COMPANY SNAPSHOT 375
    • 17.53.2 SOLUTION PORTFOLIO 375
    • 17.53.3 RECENT DEVELOPMENTS 376
  • 17.54 WIPRO LIMITED 377
    • 17.54.1 COMPANY SNAPSHOT 377
    • 17.54.2 REVENUE ANALYSIS 377
    • 17.54.3 SERVICE PORTFOLIO 378
    • 17.54.4 RECENT DEVELOPMENTS 379
  • 17.55 WNS (HOLDINGS) LTD. 380
    • 17.55.1 COMPANY SNAPSHOT 380
    • 17.55.2 REVENUE ANALYSIS 381
    • 17.55.3 SOLUTION PORTFOLIO 381
    • 17.55.4 RECENT DEVELOPMENTS 382
  • 17.56 XTERNA 383
    • 17.56.1 COMPANY SNAPSHOT 383
    • 17.56.2 SERVICE PORTFOLIO 383
    • 17.56.3 RECENT DEVELOPMENT 383

18 QUESTIONNAIRE 384

19 RELATED REPORTS 389

LIST OF TABLES

  • TABLE 1 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE, 2021-2030 (USD MILLION) 80
  • TABLE 2 MIDDLE EAST & AFRICA OFFSHORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 80
  • TABLE 3 MIDDLE EAST & AFRICA ONSHORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 81
  • TABLE 4 MIDDLE EAST & AFRICA NEARSHORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 82
  • TABLE 5 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION) 85
  • TABLE 6 MIDDLE EAST & AFRICA VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 85
  • TABLE 7 MIDDLE EAST & AFRICA VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 86
  • TABLE 8 MIDDLE EAST & AFRICA TELEMARKETING SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 87
  • TABLE 9 MIDDLE EAST & AFRICA IMAGE EDITING SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 87
  • TABLE 10 MIDDLE EAST & AFRICA VIRTUAL STAFFING SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 88
  • TABLE 11 MIDDLE EAST & AFRICA 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 89
  • TABLE 12 MIDDLE EAST & AFRICA 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 89
  • TABLE 13 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 93
  • TABLE 14 MIDDLE EAST & AFRICA CUSTOMER CARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 93
  • TABLE 15 MIDDLE EAST & AFRICA FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 94
  • TABLE 16 MIDDLE EAST & AFRICA FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 95
  • TABLE 17 MIDDLE EAST & AFRICA ORDER TO CASH IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 95
  • TABLE 18 MIDDLE EAST & AFRICA PROCURE TO PAY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 96
  • TABLE 19 MIDDLE EAST & AFRICA RECORD TO REPORT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 97
  • TABLE 20 MIDDLE EAST & AFRICA FINANCIAL PLANNING & ANALYSIS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 98
  • TABLE 21 MIDDLE EAST & AFRICA TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 99
  • TABLE 22 MIDDLE EAST & AFRICA TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 99
  • TABLE 23 MIDDLE EAST & AFRICA EMPLOYEE AND HR OPERATIONS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 100
  • TABLE 24 MIDDLE EAST & AFRICA CW MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 101
  • TABLE 25 MIDDLE EAST & AFRICA TALENT ACQUISITION AND DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 101
  • TABLE 26 MIDDLE EAST & AFRICA TALENT DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 102
  • TABLE 27 MIDDLE EAST & AFRICA TALENT ACQUISITION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 103
  • TABLE 28 MIDDLE EAST & AFRICA SALES AND MARKETING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 105
  • TABLE 29 MIDDLE EAST & AFRICA SOURCING, PROCUREMENT AND SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 105
  • TABLE 30 MIDDLE EAST & AFRICA SOURCING, PROCUREMENT AND SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 106
  • TABLE 31 MIDDLE EAST & AFRICA FACILITIES AND ADMINISTRATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 106
  • TABLE 32 MIDDLE EAST & AFRICA PRODUCT ENGINEERING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 107
  • TABLE 33 MIDDLE EAST & AFRICA TRAINING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 108
  • TABLE 34 MIDDLE EAST & AFRICA OTHERS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 108
  • TABLE 35 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION) 111
  • TABLE 36 MIDDLE EAST & AFRICA CLOUD IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 111
  • TABLE 37 MIDDLE EAST & AFRICA ON PREMISE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 112
  • TABLE 38 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION) 115
  • TABLE 39 MIDDLE EAST & AFRICA LARGE ENTERPRISES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 115
  • TABLE 40 MIDDLE EAST & AFRICA SMES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 116
  • TABLE 41 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION) 119
  • TABLE 42 MIDDLE EAST & AFRICA CAPTIVE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 119
  • TABLE 43 MIDDLE EAST & AFRICA THIRD PARTY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 120
  • TABLE 44 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION) 123
  • TABLE 45 MIDDLE EAST & AFRICA CONTRACT BASED IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 123
  • TABLE 46 MIDDLE EAST & AFRICA BUNDLED SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 124
  • TABLE 47 MIDDLE EAST & AFRICA BEST-SHORE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 125
  • TABLE 48 MIDDLE EAST & AFRICA FEE FOR SERVICE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 125
  • TABLE 49 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION) 128
  • TABLE 50 MIDDLE EAST & AFRICA IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 129
  • TABLE 51 MIDDLE EAST & AFRICA IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 129
  • TABLE 52 MIDDLE EAST & AFRICA MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 131
  • TABLE 53 MIDDLE EAST & AFRICA MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 131
  • TABLE 54 MIDDLE EAST & AFRICA BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 133
  • TABLE 55 MIDDLE EAST & AFRICA BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 133
  • TABLE 56 MIDDLE EAST & AFRICA GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 135
  • TABLE 57 MIDDLE EAST & AFRICA GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 135
  • TABLE 58 MIDDLE EAST & AFRICA TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 137
  • TABLE 59 MIDDLE EAST & AFRICA TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 137
  • TABLE 60 MIDDLE EAST & AFRICA RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 139
  • TABLE 61 MIDDLE EAST & AFRICA RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 139
  • TABLE 62 MIDDLE EAST & AFRICA TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 141
  • TABLE 63 MIDDLE EAST & AFRICA TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 141
  • TABLE 64 MIDDLE EAST & AFRICA HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 143
  • TABLE 65 MIDDLE EAST & AFRICA HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 143
  • TABLE 66 MIDDLE EAST & AFRICA ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 145
  • TABLE 67 MIDDLE EAST & AFRICA ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 145
  • TABLE 68 MIDDLE EAST & AFRICA EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 147
  • TABLE 69 MIDDLE EAST & AFRICA EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 147
  • TABLE 70 MIDDLE EAST & AFRICA OTHERS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 149
  • TABLE 71 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY, 2021-2030 (USD MILLION) 155
  • TABLE 72 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE, 2021-2030 (USD MILLION) 155
  • TABLE 73 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION) 155
  • TABLE 74 MIDDLE EAST AND AFRICA VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 156
  • TABLE 75 MIDDLE EAST AND AFRICA 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 156
  • TABLE 76 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 156
  • TABLE 77 MIDDLE EAST AND AFRICA FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 157
  • TABLE 78 MIDDLE EAST AND AFRICA ORDER TO CASH IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 157
  • TABLE 79 MIDDLE EAST AND AFRICA PROCURE TO PAY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 157
  • TABLE 80 MIDDLE EAST AND AFRICA RECORD TO REPORT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 158
  • TABLE 81 MIDDLE EAST AND AFRICA FINANCIAL PLANNING & ANALYSIS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 158
  • TABLE 82 MIDDLE EAST AND AFRICA TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 158
  • TABLE 83 MIDDLE EAST AND AFRICA EMPLOYEE AND HR OPERATIONS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 158
  • TABLE 84 MIDDLE EAST AND AFRICA CW MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 159
  • TABLE 85 MIDDLE EAST AND AFRICA TALENT ACQUISITION AND DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 159
  • TABLE 86 MIDDLE EAST AND AFRICA TALENT DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 159
  • TABLE 87 MIDDLE EAST AND AFRICA TALENT ACQUISITION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 160
  • TABLE 88 MIDDLE EAST AND AFRICA SOURCING, PROCUREMENT & SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 160
  • TABLE 89 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION) 160
  • TABLE 90 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION) 161
  • TABLE 91 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION) 161
  • TABLE 92 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION) 161
  • TABLE 93 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION) 162
  • TABLE 94 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 162
  • TABLE 95 MIDDLE EAST AND AFRICA MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 163
  • TABLE 96 MIDDLE EAST AND AFRICA BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 163
  • TABLE 97 MIDDLE EAST AND AFRICA GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 164
  • TABLE 98 MIDDLE EAST AND AFRICA TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 164
  • TABLE 99 MIDDLE EAST AND AFRICA RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 165
  • TABLE 100 MIDDLE EAST AND AFRICA TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 165
  • TABLE 101 MIDDLE EAST AND AFRICA HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 166
  • TABLE 102 MIDDLE EAST AND AFRICA ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 166
  • TABLE 103 MIDDLE EAST AND AFRICA EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 167
  • TABLE 104 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE, 2021-2030 (USD MILLION) 168
  • TABLE 105 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION) 168
  • TABLE 106 UAE VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 168
  • TABLE 107 UAE 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 169
  • TABLE 108 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 169
  • TABLE 109 UAE FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 170
  • TABLE 110 UAE ORDER TO CASH IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 170
  • TABLE 111 UAE PROCURE TO PAY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 170
  • TABLE 112 UAE RECORD TO REPORT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 171
  • TABLE 113 UAE FINANCIAL PLANNING & ANALYSIS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 171
  • TABLE 114 UAE TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 171
  • TABLE 115 UAE EMPLOYEE AND HR OPERATIONS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 171
  • TABLE 116 UAE CW MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 172
  • TABLE 117 UAE TALENT ACQUISITION AND DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 172
  • TABLE 118 UAE TALENT DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 172
  • TABLE 119 UAE TALENT ACQUISITION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 173
  • TABLE 120 UAE SOURCING, PROCUREMENT & SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 173
  • TABLE 121 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION) 173
  • TABLE 122 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION) 173
  • TABLE 123 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION) 174
  • TABLE 124 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION) 174
  • TABLE 125 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION) 174
  • TABLE 126 UAE IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 175
  • TABLE 127 UAE MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 175
  • TABLE 128 UAE BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 176
  • TABLE 129 UAE GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 176
  • TABLE 130 UAE TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 177
  • TABLE 131 UAE RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 177

LIST OF FIGURES

  • FIGURE 1 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SEGMENTATION 41
  • FIGURE 2 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DATA TRIANGULATION 44
  • FIGURE 3 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DROC ANALYSIS 45
  • FIGURE 4 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MIDDLE EAST & AFRICA VS REGIONAL MARKET ANALYSIS 46
  • FIGURE 5 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY RESEARCH ANALYSIS 46
  • FIGURE 6 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MULTIVARIATE MODELLING 47
  • FIGURE 7 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: OUTSOURCING TYPE TIMELINE CURVE 48
  • FIGURE 8 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MARKET END-USER COVERAGE GRID 49
  • FIGURE 9 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: INTERVIEW DEMOGRAPHICS 50
  • FIGURE 10 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DBMR MARKET POSITION GRID 51
  • FIGURE 11 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: VENDOR SHARE ANALYSIS 53
  • FIGURE 12 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SEGMENTATION 57
  • FIGURE 13 INCREASING NEED FOR BUSINESS AGILITY IS EXPECTED TO DRIVE THE MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET GROWTH IN THE FORECAST PERIOD 58
  • FIGURE 14 THE OFFSHORE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE OF THE MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET IN 2023 & 2030 58
  • FIGURE 15 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES OF MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 63
  • FIGURE 16 SUPPORT FOR BUSINESS AGILITY FROM VARIOUS BUSINESS DEPARTMENTS 65
  • FIGURE 17 CHANGES IN ORGANIZATION FOR AGILITY 65
  • FIGURE 18 PUBLIC CLOUD ADOPTION FOR BUSINESS OPERATIONS 68
  • FIGURE 19 AI ADOPTION RATES AROUND THE GLOBE 72
  • FIGURE 20 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OUTSOURCING TYPE, 2022 78
  • FIGURE 21 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY SERVICE, 2022 83
  • FIGURE 22 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY APPLICATION, 2022 91
  • FIGURE 23 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY DEPLOYMENT MODE, 2022 109
  • FIGURE 24 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY ORGANIZATION SIZE, 2022 113
  • FIGURE 25 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OWNERSHIP, 2022 117
  • FIGURE 26 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OUTSOURCING APPROACH, 2022 121
  • FIGURE 27 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY END USER, 2022 126
  • FIGURE 28 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SNAPSHOT (2022) 150
  • FIGURE 29 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY COUNTRY (2022) 152
  • FIGURE 30 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY COUNTRY (2023 & 2030) 152
  • FIGURE 31 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY COUNTRY (2022 & 2030) 153
  • FIGURE 32 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OUTSOURCING TYPE (2023-2030) 153
  • FIGURE 33 MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET:2022 (%) 231
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